Bonmarché Reviews

Name: Bonmarché
Rating: 3.18

3.2 Rating 212 Reviews

54 %

of reviewers recommend Bonmarché

Company Reviews

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Metrics

3.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bonmarché 5 star review on 25th July 2024

Mrs GK

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always shop at Bonmarche as the clothes are nice and as i am tall i can get trousers to fit also skirts. I had 2 gift vouchers at christmas from my daughtets who know i shop at bonmarche. Have just brought 3 jumpers with the vouchers.”

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Posted 5 years ago

“It is very easy to order what I wanted online. They offered free click and collect service to my local store. I received a call from the store once my stuff had arrived. The staff was nice and helpful when I went in to pick my order up. Unfortunately I needed to return the stuff I ordered. I returned it at the same store. They gave me my refund without any quibbles. Very easy to use service.”

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Posted 6 years ago

“Always very helpful and nothing is too much trouble.”

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Posted 6 years ago

“the staff actually try to help you rather than just saying "everthing's out"”

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Posted 6 years ago

“This is an easy to navigate website which offers styles of ladies clothing for all ages. The plus for me is that they offer leg length 25" which lots of fashion stores do not.”

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Posted 6 years ago

“I ordered two dresses on line,we’re £35 down to £28 when I took them back to store for return I was only rebated £22 each dress so it means I lost £ 12 not happy”

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Posted 6 years ago

“Ordered a jacket that I had saw in shop but my size wasn't there, so went online & found it. I've used there online sight before & the service from them has always been good. Would recommend them”

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Posted 6 years ago

“Do not use this company!”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Had to send returns back at my own expense (cannot get to the shop, that's why I ordered online) and even though I sent all the items back, I have not received a postage refund”

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Posted 6 years ago

“Great choice,uptown date fashion ,great offers,delivery fab.”

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Posted 6 years ago

“I always get good service and goods from Bon Marche. Easy to order from their website and goods arrive in the time stated. I would recommend them to anyone.”

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Posted 6 years ago

“Very helpful and friendly”

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Posted 6 years ago

“Good fashion's never been disappointed”

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Posted 6 years ago

“Easy to order and full descriptions. Returns are so easy to do - take them to the local store within 28 days and they do the full refund in store.”

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Posted 6 years ago

“Good customer care”

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Posted 6 years ago

“Good sizes. Good prices. Good variety.”

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Posted 6 years ago

“Very helpful friendly staff, excellent choice and value for money”

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Posted 6 years ago

“I enjoy going in the Store because I always find something good to wear, the Staff are really helpful and kind. The clothes are very wearable and smart, up to date styles, well fitting sizes and comfortable to wear.”

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Posted 6 years ago

“Hello Bon Marche - I recently went into Marks and Spencer in Plymouth to ask for a pair of jeans with 31 inch inside leg measurement. They said that they could not order them, if they were not on the rail they were not available even though they were clearly available on the M&S website. I then went to Bon Marche. They did not have the Sara jean in 31 inch length but offered to order them for me, collect from the shop within a week. Well done Bon Marche - get stuffed M&S!!!”

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Posted 6 years ago

Bonmarché is rated 3.2 based on 212 reviews