“I will never, never purchase from boohoo again. I used to order from them all the time, but this most recent time was the worst experience I have ever had online shopping. I purchase multiple pairs of pants. Every single pair that I received was see-through and I don’t mean just when I bent over. I mean I held it up when I took it out of the package and it was like mesh netting, I could see everything in my room. I reached out to them, they advised me to send it back for a full refund. Not only did they make me pay for shipping back, but didn’t refund me the correct amount. When I emailed them letting them know, they simply told me there wasn’t anything they could do and apologized. What a shitty customer service business. I am left with no items and lost over $15. Avoid boohoo at all costs.”
“It was my first time ordering with Boohoo. I received my order a couple of days after ordering. I couldn't wait for it. I just received my order which includes two dresses and a 3 Piece Duster Bandeau & Skirt Co-ord Set.
All the same size, but none of them fit. The two dresses are too small and the set is too large. Besides, the quality looks very cheap.
So now, i'm paying $4 for returning the package knowing that i've already paid $15 for the shipment.
I'm very disappointed and will never order on Boohoo again.
I highly not recommend this company for purchase even if the price are attractive.”
“COMPLETE DISAPPOINTMENT.
I don't shop online. My experience with Boohoo proves why I don't but based on the fact that we're in the middle of a pandemic, I didn't have a choice. I will say this, both of my packages made it here before the 7-9 day standard shipping.
Their clothes aren't true to size. As soon as I took my dress out the bag, I immediately noticed that it was about two sizes big.
I also ordered a pair of shoes. When I opened the bag I immediately recognized how small the box was, I looked at the shoes and they're a size 7. I'M A SIZE 9. MY BIRTHDAY IS IN 3 DAYS. The amount of anger I have can't even be explained.
Their charging people shipping per every item that's ordered, with all the money that they're charging people, you would think that they would be more on top of their games. Smh. NEVER AGAIN.”
“Sizing/quality!
Due to Coronavirus I had to resort to online shopping I’m not a clothes snob either my usual is primark or matalan... ordered all my clothes from boohoo one size so they were all identical sizes label wise ordered 7 items - 5 got sent back. Some were so big they hung others were to small and the jeans were so stiff they didn’t feel comfortable to wear at all. So bare in mind sizes are all over the place!”
“Absolutely horrible..should have listened to reviews. Do not order from this website. The charge you for shipping..give you delivery date..date if delivery says there is a shipment exception..when I contacted customer service they wouldn't give me an explanation why..still waiting on my package and still no delivery date. Absolutely horrible. Don't waste your time or money..also most site are free shipping after spending a certain amount of money. Not them.”
“Order some clothes for my daughter
Order some clothes for my daughter , every time they take money and cancel my order , refunded money will take 5 working days , went through their what’s up number ask them why r u cancelling my order , no one know that’s called their customer service plus they took money for delivery which they said it’s non refundable, I paid and now my money is stuck for 5 working days , horrible now I can’t even order for my daughter because I have no money”
“I ordered a number of items over a month and a half ago and still havent received my package. I understand that the world is going through challenging times, but it seems that only your service has been delayed so long. I have purchased items from other websites and they arrived a tad late (understandable). Every time I contact customer service they say its not within their control. My package is so late that I will most probably have to put them away for next year since they are winter clothes and summer is kicking in!!! VERY DISAPPOINTED”
“Difficult Company
Unfortunately my experience was terrible due to having to constantly email & argue over my delivery charge and getting it refunded.
I ended up having to contact Boohoo HQ and threaten further action.
Please do not order from Boohoo - they will try to make up excuses of why you can’t have your money back despite the law stating that they have to give it back.
I will never order from them again.
HOWEVER IF YOU DO ORDER FROM THEM:
Make sure to fill in their cancellation form, send an email or letter saying you are cancelling your contract with them.
Do this before you return your order and within 14 days after you receive your package at your address to get your delivery charge back.
Go to the :
- Returns policy (Section 3)
- Terms & Conditions (Section 8)
- Returns FAQ - Returns & Refunds - Delivery Charge
Any information you need should be there unless it has been changed.
Don’t let them take your money and refuse to refund you. Especially when you are entitled to it.
I learned that the hard way.
I’d also advice customers to look into Consumer Contracts Regulations - that should explain more about your right to cancel and get a refund.
And if you need to open a case / complaint against them - try Resolver. It saves all the evidence.
I hope this helps someone else get their money back.
DISCLAIMER - All the information was correct at the time of this review. I am not responsible for anyone else’s actions resulting from this review.
If you need more help - contact Citizen’s Advice Consumer Helpline.
This only applies to people in the UK.”
“I ordered next day delivery on items on the 17:4:2020. We are now on the 2:5:2020. And I've still not received my items. I've emailed boohoo nearly every day to be told it's on it's way, I've contacted hermes who deliver on behalf of boohoo. And have received absolutely nothing back. Everytime I contact boohoo all I get is complete lies after lies regarding my parcel. Now today they ask if I will wait till the 4th may. I've asked twice for my money back but still not had it. I will never buy anything from this company again there after care is absolutely appalling. If anyone is thinking about using them then please reconsider as you may end up waiting a month or more. Just like me for something which should have been next day delivery.”
“Items did not arrive. Hermes delivery company logged messages that they came and did not find me. That is absurd, I was at home and no one called, no cards left, nothing. Boohoo refuses to give refund for items that never reached me, taking sides with the delivery company. Crazy scam just to get your money.”
“Awful company, I ordered a size up 12 woman’s body suit and I can barely get it on, it’s like a size uk 8, I’m not even joking. Cheap and not true to size! Won’t be using again.”
“Paid for express shipping only for my item to be almost 20 days, once I got my items the skirt that I had ordered in a size up was to tight not to mention so short that I didn’t even need to bend over for people to see what I had for breakfast! The jacket that I paid for that was originally $62 was so poorly made that one arm was to big and the other arm didn’t even fit !”
“I have been accused of fraudulent activity..because boohoo charged me for an item which was out of stock..I got a refund eventually, now because I have sent other items back boohoo are refusing to refund..saying I have accused them of missing items too often...I have NEVER accused them of this..I have this week signed up to premier..so besides a refund for items returned I want my premier refunded as I will never use this company again...never been so disgusted in customer service”
“Do not order from this place!! I paid for 3-5 day shipping and got my items 2 percent weeks later. Not only are the clothes cheaply made, but they will mess up your order. I received the wrong pair of shoes and all of the sizes were not even close to what I asked for. Not to mention, they make you pay for the return.”
“I ordered two blazer dresses and returned both items because they were the wrong size. I only received a reimbursement for one. I will NOT be buying anything from this company ever again!! Buyer beware!! Buy at your own RISK!!”
“I placed an order 30 days ago. Finally received an email that my items would arrive in 7 days..... 9 days later my package has not left the place of origin! I spent quite a lot of money so I’m very disappointed that my product is very late.”
