“Every package has been delivered on time and the products are amazingly wrapped and the little freebies, vouchers and a catalogue that they come with are a great bonus”
“I will never shop with them again! They offer express shipping but do not guartee delivery you pay for. I paid for express and didn't receive my package for almost three weeks later.”
“I am a regular customer and have to say customer service is of a high standard. After having problems with a delivery and not received item but eventually did at a slow delivery service boohoo refunded my delivery costs. So I am very happy with the service from boohoo and fast response. Thankyou”
“Well I ordered a dress and bag from them waited in all day for them to deliver and then I just got an email saying that they tried to deliver but no one was in. So I picked it up from the delivery place myself. The dress was not true to size and the bag broke after 2 uses”
“Don't purchase from this company. If you have any issues the only method of contact is via email. 6 days after ordering online and opting for next day delivery I'm still waiting. The email chain includes 4 different members of boohoo staff, and I'm still no closer to receiving my parcel. They're choice of delivery service leaves little to be desired (DXDelivery).
They certainly live up to their name... extremely poor service... BOOHOO indeed.”
“EVERYTHING IS WRONG WITH BOOHOO. The clothing is cheap and crappy, we have to pay to return this crappy junk back, even with proof of delivery of my package, one month later, no refund! I have written 5 times, always get a generic reply, because they have ni phone number, they always have a different customer service person reply. RIP OFF. SCAM. After 5 messages, I sent my receipts, proof of order, order numbers, items I returned, and a Postal reciept with tracking and a copy of proof of delivery to BOOHOO returns from USPS....Boohoo sends a horrible crappy generic message again about how to make a return properly (policy statement) which is printed on all their order pages, and also on the website. They stole my money, took back the merchandise, made me pay to return it, then can sell the crappy stuff again to someone else and make more money! WORST COMPANY EVER!!! STAY AWAY!!!”
“i am horrified... i thought i was a valuable customer but i clearly am not, i have spent hundreds over the past 2 months with boohoo and they wont take that into consideration. They messed up my order and i was fuming - they apologise for the mess up but i have to jump through hoops to get my refund, i shouldnt have to do this and i wont do this... paypal will be involved now and ill get my money back that way! please do not use this company, i will never use them ever again - after spending so much with them ... im LIVID! THEY DO NOT CARE FOR LOYAL CUSTOMERS ONE BIT, THEY REALLY REALLY DONT”
“I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day. Recommendation, order your clothes 3-4 weeks before the date that you actually need it otherwise you will be frustrated like me.
Seriously need to question their customer service and delivery service. Marketing shouldn't advertise it if the business can't deliver it.”
“I would give this no stars!!! I ordered a dress however cancelled it before it had been dispatched and also paid next day delivery. This was on Wednesday and I still not have received the dress. I emailed asking them about this and most of my emails were ignored. When I did get a reply I was told I will receive the dress 5 days later! Next day delivery is all lies!!! They will not accept responsibility for dispatching an item that had been cancelled. What happened to the customer is always right? I have emails with dates and times to prove my cancellation and they are telling me I am wrong! No point in threatening higher authority as they will not care. I'm 21 and have always used boohoo however I will not be using this site again. Nothing but a scam!”
“The sizes were incorrect and the quality of the clothes and the finishing beggared belief and especially for the asking price!!!! The clothes were substandard and it appears there were very little or no quality control throughout the manufacturing process.
It is evident that these clothes were made in a 'back street sweat shop'. I used to be a fashion Designer/Lecturer so I know what I am talking about.
I trust I will receive my refund despite what I have stated above as it is the truth.”
“I made an order for over 200 pounds. I paid an extra 7.99 for next evening delivery. I waited in, missed an event to do so but decided to wait in. The order did not turn up. There is no customer service number to ring, only an email service. Once sending the email you get an email back saying we will contact you within 48hours . You therefore know you have no chance of getting your order for another 2 days. After 2 days, I heard nothing, sent another email , of course to get the same response email. When they finally got back to me, I was told it had been attempted to be delivered. It had been attempted at all. I then told this company I want a full refund as the items were for a specific occasion. I told them I do not want the order. They then tell me I cannot have a refund until I receive the order, then I have to send it back, at my expense, no return label either. After telling them I will contact trading standards, still no delivery. 5 days of waiting in, and still no delivery. I will never order from this company again. Absolutely disgusting service. They now have my order and my money. 5 days later.....still no sign of anything. I advice anyone about to order from these people to think twice. You do not get your goods or your money back.”
“Disappointed that unlike other online companies they do not include a returns label,as i have have no way of printing one i contacted them to send me one as i wanted to exchange items that didn't fit.they said they can't send a label,my only option is a handwritten one for which i would need to pay postage at post office.Shame as the clothes are nice but postage hassle means I won't place further orders with them”
“Just received my first ever order from Boohoo (decided to order from them because my flatmates seem to like them) and I'm very disappointed. I ordered a borg collar cord jacket and a midi polka dot skirt. First of all, both items smell incredibly bad. I can only hope it will disappear once they've been washed. It's a terrible, strong, syntheticy smell. Secondly, the jacket looks different to the website picture - it's a pale, dull blue rather than a bright baby blue and the borg collar looks cheap and is actually detachable (not mentioned on the website). Thirdly, the skirt is made of a very thin material. It's very see-through.
Overall, I am disappointed and I certainly will not be ordering from Boohoo again.”
“First and last experience with this company! 20% off promo wouldn't work, then expired, then £1.99 next day postage promo didn't work. got charged full price for next day delivery. After paying for the items my confirmation email gave me a date of the following Tuesday not the next day which was Friday. Upon further investigation by going to their FAQ's I found that there is no way they would deliver next day to my post code. Why even list next day northern Ireland as a postage option (at an increased rate I might add) if it is simply not going to happen. I checked carefully about the postage, this postcode restriction is not highlighted or clear during the process.
I now have to travel miles into town, scramble around to find something when I should be travelling to my venue, I'm £40quid down that I wont get back until I go through a lengthy return and refund process that will take about 2 weeks, they don't even have a customer call center, just an email they might reply to in 24 hours! terrible site, terrible experience. Never using again”
