“How quickly items are dispatched. The website is great to browse & look round. Student discount also available! Clothing looks fabulous and is very cheap.”
“Disgusted with service. Ordered goods worth £90 paid for delivery day of my choice and they did not deliver !!! They blamed DPD that they lost my order !
This is impossible as they did not even shipped my order !
Awful liars and I am disgusted with their email replies and service.
I can not recommend to anybody and will avoid.
If I could leave 0 star I would have....!!!”
“I bought a pair of boots last autumn for next day delivery, to wear the next day. The courier's website showed they'd been delivered and signed for by me, but I didn't receive them and neither did any of my neightbours. The boots were finally delivered a day late. I contacted boohoo.com to explain that my next day delivery had been late. I received a reply which showed they hadn't read my complaint, so I contacted them again. I received no reply. I put a review on Trustpilot last week and received a response from boohoo.com, which showed they hadn't read my complaint.... This company is awful.”
“I paid £4.99 for express Sunday next day delivery. It didn't arrive & there's no contact number so on Monday I sent an email complaining & chasing the package & stating I wanted my delivery charge refunded. To be fair they refunded the delivery charge within 48hours with an apology but saying as i'd paid for Sunday delivery it wouldn't now arrive until the following Sunday!! It arrived on the Thursday so took a full 5 days to arrive. On arrival the dress was true to size but the quality was so cheap, the strap on the dress wasn't even sewn on properly. Luckily i'm quite nifty with a needle & thread so managed to sort it myself. But all in all not impressed.”
“Every package has been delivered on time and the products are amazingly wrapped and the little freebies, vouchers and a catalogue that they come with are a great bonus”
“I will never shop with them again! They offer express shipping but do not guartee delivery you pay for. I paid for express and didn't receive my package for almost three weeks later.”
“I am a regular customer and have to say customer service is of a high standard. After having problems with a delivery and not received item but eventually did at a slow delivery service boohoo refunded my delivery costs. So I am very happy with the service from boohoo and fast response. Thankyou”
“Well I ordered a dress and bag from them waited in all day for them to deliver and then I just got an email saying that they tried to deliver but no one was in. So I picked it up from the delivery place myself. The dress was not true to size and the bag broke after 2 uses”
“Don't purchase from this company. If you have any issues the only method of contact is via email. 6 days after ordering online and opting for next day delivery I'm still waiting. The email chain includes 4 different members of boohoo staff, and I'm still no closer to receiving my parcel. They're choice of delivery service leaves little to be desired (DXDelivery).
They certainly live up to their name... extremely poor service... BOOHOO indeed.”
