“Every package has been delivered on time and the products are amazingly wrapped and the little freebies, vouchers and a catalogue that they come with are a great bonus”
“I will never shop with them again! They offer express shipping but do not guartee delivery you pay for. I paid for express and didn't receive my package for almost three weeks later.”
“I am a regular customer and have to say customer service is of a high standard. After having problems with a delivery and not received item but eventually did at a slow delivery service boohoo refunded my delivery costs. So I am very happy with the service from boohoo and fast response. Thankyou”
“Well I ordered a dress and bag from them waited in all day for them to deliver and then I just got an email saying that they tried to deliver but no one was in. So I picked it up from the delivery place myself. The dress was not true to size and the bag broke after 2 uses”
“Don't purchase from this company. If you have any issues the only method of contact is via email. 6 days after ordering online and opting for next day delivery I'm still waiting. The email chain includes 4 different members of boohoo staff, and I'm still no closer to receiving my parcel. They're choice of delivery service leaves little to be desired (DXDelivery).
They certainly live up to their name... extremely poor service... BOOHOO indeed.”
“EVERYTHING IS WRONG WITH BOOHOO. The clothing is cheap and crappy, we have to pay to return this crappy junk back, even with proof of delivery of my package, one month later, no refund! I have written 5 times, always get a generic reply, because they have ni phone number, they always have a different customer service person reply. RIP OFF. SCAM. After 5 messages, I sent my receipts, proof of order, order numbers, items I returned, and a Postal reciept with tracking and a copy of proof of delivery to BOOHOO returns from USPS....Boohoo sends a horrible crappy generic message again about how to make a return properly (policy statement) which is printed on all their order pages, and also on the website. They stole my money, took back the merchandise, made me pay to return it, then can sell the crappy stuff again to someone else and make more money! WORST COMPANY EVER!!! STAY AWAY!!!”
“i am horrified... i thought i was a valuable customer but i clearly am not, i have spent hundreds over the past 2 months with boohoo and they wont take that into consideration. They messed up my order and i was fuming - they apologise for the mess up but i have to jump through hoops to get my refund, i shouldnt have to do this and i wont do this... paypal will be involved now and ill get my money back that way! please do not use this company, i will never use them ever again - after spending so much with them ... im LIVID! THEY DO NOT CARE FOR LOYAL CUSTOMERS ONE BIT, THEY REALLY REALLY DONT”
“I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day. Recommendation, order your clothes 3-4 weeks before the date that you actually need it otherwise you will be frustrated like me.
Seriously need to question their customer service and delivery service. Marketing shouldn't advertise it if the business can't deliver it.”
“I would give this no stars!!! I ordered a dress however cancelled it before it had been dispatched and also paid next day delivery. This was on Wednesday and I still not have received the dress. I emailed asking them about this and most of my emails were ignored. When I did get a reply I was told I will receive the dress 5 days later! Next day delivery is all lies!!! They will not accept responsibility for dispatching an item that had been cancelled. What happened to the customer is always right? I have emails with dates and times to prove my cancellation and they are telling me I am wrong! No point in threatening higher authority as they will not care. I'm 21 and have always used boohoo however I will not be using this site again. Nothing but a scam!”
“The sizes were incorrect and the quality of the clothes and the finishing beggared belief and especially for the asking price!!!! The clothes were substandard and it appears there were very little or no quality control throughout the manufacturing process.
It is evident that these clothes were made in a 'back street sweat shop'. I used to be a fashion Designer/Lecturer so I know what I am talking about.
I trust I will receive my refund despite what I have stated above as it is the truth.”
