“From customer service, to shipping and returns, terrible company to deal with! Do not shop here. Representatives are not helpful and lack empathy. I received an order with the wrong sizes and they wanted me to send it back and pay for the shipping! Most recently, I ordered clothes for Easter, paid for express shipping, did not receive my order in time and they refused to reimburse me my express shipping costs. Save your time and money and find a reputable company to order clothes from online!”
“PLEASE DO NOT TRUST THIS SITE.
I ordered premium and an item from them and they took two other duplicate payments without my permission.
I tried to contact support service as soon as it happened and they told me they will refund it and wait 48 hours for it to bounce back. I waited and confirmed to them it didn’t bounce back and they told me to WAIT AGAIN FOR 48 hours and it will be refunded. I Came back to them after 48 hours AGAIN, and they said they will pass it on to another team.
ABSOLUTELY APPALLING. First of all they should not of taken the money out of my account without my permission.
Second of all, I provided so much proof for these unauthorized transactions. This is unfair. This should have been returned STRAIGHT AWAY.
Please do not trust them, I use to order all the time and every time there was an issue boohoo never cared or correct it.
THEY STOLE MONEY AND REFUSE TO GIVE IT BACK. For such a big company you would think that they would just return the money they took from a customers bank account with no permission.”
“Brought two bandage dresses from this company the quality was horrible. One of the dresses came with a tear in the side and one of the straps were loose. Company refused to send me another dress or offer a full refund. Don’t waste your money or time.”
“I do not recommend boohoo sizing at all. It is completely off, as I ordered a pair of black fluffy sliders in a UK size 7 (40) and was very excited to get my package only to find out the size was way too small for me. Quality is okay, but I would not trust sizing. If anything, go a size up or two. Not a good experience at all.”
“Worst customer service and delivery service ever! I do not recommend at all! They have lost my parcel and have no idea how to resolve the issue, they just push it back... and I pay next day delivery for a year!! It doesn't work at all! They told me i have to wait 2 weeks to see what they can do... pathetic...”
“I tried to order a dress and while browsing it say only £1 for the next day delivery for today only. So I took the chance to order and I was shocked when I got the invoice that I have paid full price instead. I did complain but they are useless and don’t care about it. Once you put the order there’s no way to cancel it at all. Bad costumer service, not helpful at all.”
“Ordered from Boohoo a few times in the past but I swear its got worse. The sizing is absolutely ridiculous, their size UK 10 resembles child size clothing, no wonder people have eating disorders these days!
DO NOT ORDER FROM BOOHOO! THEY DONT EVEN DESERVE 1 STAR.”
“Ya so dont ever order from Boohoo.. you pay $10 or more for shipping plus international fees and If nothing fits you send it all back for $4 plus more international fees and you end up with nothing.. so ya I paid a little over $20 for nothing. The wesite says choose your regular US size so I did and everything was like 4 sizes too big. Their measurments guide is way off and Customer service will NOT refund Shipping Even if it IS their Fault !!”
“Absolutely terrible quality clothing
There only good for 1 wear then there ready for the bin.. What alod of shi**.
Primark is better quality and there awful too.
Waste of money
But more expensive better quality clothes they last longwr in the end... You get what you pay for in life in afraid and I was a fool to expect them to be any good”
“Bought two pairs of jeans and sized up with warning from a friend. The black pair were see through! The blue pair got my left leg in but couldn’t get my right let in 🤣 all my jeans are a size 14 these were a 16 sent them back! Avoid”
“They sent me the wrong item and the customer service is just the worst I’ve dealt with. Had to talk to like 8 different reps over the course of several days before the problem could be resolved. Would not recommend them to anyone”
“This is the second time I bought a dress from BOOHOO never again. There is no way on this earth the dress i bought is a size 14! A size 14 compared to what? It certainly isn't a British adult female. Bloody awful quality, i can see through the material better than my windows.”
“Do not order from here. I'm a big curvy person and I wear a size 20 UK clothes but ordered the size from here and it's way too small and I also ordered a 2 piece skirt and top and they're see through. Will never shop here again.”
“Ordered lots of clothes, multiple packages to try on in January didn’t like most of them so sent them back had nothing but trouble with refunding. The packages that did get refunded we’re missing items so I suggest if you ever return check they’ve refunded for all items sent back and for the other parcels returned I’ve been waiting almost a month. I’ve messaged them and they say I have to wait 29days.... why? They’re quick enough to take your money but not quick enough returning it also recently ordered a pillow case next day delivery and it arrived 4 days later just as well I wasn’t in a hurry for it.”
