“Unhelpful customer service, poor quality of items, when returned my both orders with free delivery I hasn't been refunded the full amount but reduced for delivery cost twice, disgrace”
“I usually order from here all the time, but this time I'm fed up! It's been past a MONTH!!!! I still have yet to receive my order. It's sad first of all that I spent $200 on my order and STILL have to pay for shipping. Then for it to be 6weeks past the delivery date. Unacceptable!!”
“I typically am adamant about reading the reviews before I purchase anything online but this one time I did not and regret every minute of this purchase. Customer service is horrible and the delivery process is even worse. This company basically uses the cheapest option offered to them and the customer ends up screwed in the end. I ordered a dress two weeks ago and still have yet to receive it. I have called FedEx several times because my delivery date keeps getting pushed back just to be told that its because of the company chose the cheaper option that allows them to do this. So now my package was dropped off at USPS for delivery...I won't even need the dress by the time its delivered.
I was so excited and now I'm definitely bummed...waste of time and money. If you're thinking about ordering from this company, save yourself the trouble and just don't do it.”
“Bought two items from boohoo plus for the first time, I'm a size 14 usually top and bottom, sized up for loungewear to size 18 so it was comfy and roomy. Both top and shorts were absolutely tiny, and am now sending back! Do not recommend.”
“Extremely poor customer service. Firstly, sent two emails which date back to 2 weeks ago but have still not received any response to either.
Tried to speak with the team via WhatsApp - got a different person each time each of whom did not read the previous notes so the conversation dragged on due to them not reading this correctly.
Then when I was passed to a ‘manager’ - Nicha - they offered me a £5 voucher to solve my complaint. Being well aware that nothing on that site is £5 and that I would have to spend more of my own money to even use the supposed complaint resolution. When I stated this, I got a very sarcastic and patronising message back stating they were happy to resolve this for me and that they would be closing my complaint. I advised that I was not satisfied with this outcome and they stated it was closed and they were happy to help again. Absolutely appalling service.”
“From customer service, to shipping and returns, terrible company to deal with! Do not shop here. Representatives are not helpful and lack empathy. I received an order with the wrong sizes and they wanted me to send it back and pay for the shipping! Most recently, I ordered clothes for Easter, paid for express shipping, did not receive my order in time and they refused to reimburse me my express shipping costs. Save your time and money and find a reputable company to order clothes from online!”
“PLEASE DO NOT TRUST THIS SITE.
I ordered premium and an item from them and they took two other duplicate payments without my permission.
I tried to contact support service as soon as it happened and they told me they will refund it and wait 48 hours for it to bounce back. I waited and confirmed to them it didn’t bounce back and they told me to WAIT AGAIN FOR 48 hours and it will be refunded. I Came back to them after 48 hours AGAIN, and they said they will pass it on to another team.
ABSOLUTELY APPALLING. First of all they should not of taken the money out of my account without my permission.
Second of all, I provided so much proof for these unauthorized transactions. This is unfair. This should have been returned STRAIGHT AWAY.
Please do not trust them, I use to order all the time and every time there was an issue boohoo never cared or correct it.
THEY STOLE MONEY AND REFUSE TO GIVE IT BACK. For such a big company you would think that they would just return the money they took from a customers bank account with no permission.”
“Brought two bandage dresses from this company the quality was horrible. One of the dresses came with a tear in the side and one of the straps were loose. Company refused to send me another dress or offer a full refund. Don’t waste your money or time.”
“I do not recommend boohoo sizing at all. It is completely off, as I ordered a pair of black fluffy sliders in a UK size 7 (40) and was very excited to get my package only to find out the size was way too small for me. Quality is okay, but I would not trust sizing. If anything, go a size up or two. Not a good experience at all.”
“Worst customer service and delivery service ever! I do not recommend at all! They have lost my parcel and have no idea how to resolve the issue, they just push it back... and I pay next day delivery for a year!! It doesn't work at all! They told me i have to wait 2 weeks to see what they can do... pathetic...”
“I tried to order a dress and while browsing it say only £1 for the next day delivery for today only. So I took the chance to order and I was shocked when I got the invoice that I have paid full price instead. I did complain but they are useless and don’t care about it. Once you put the order there’s no way to cancel it at all. Bad costumer service, not helpful at all.”
“Ordered from Boohoo a few times in the past but I swear its got worse. The sizing is absolutely ridiculous, their size UK 10 resembles child size clothing, no wonder people have eating disorders these days!
DO NOT ORDER FROM BOOHOO! THEY DONT EVEN DESERVE 1 STAR.”
“Ya so dont ever order from Boohoo.. you pay $10 or more for shipping plus international fees and If nothing fits you send it all back for $4 plus more international fees and you end up with nothing.. so ya I paid a little over $20 for nothing. The wesite says choose your regular US size so I did and everything was like 4 sizes too big. Their measurments guide is way off and Customer service will NOT refund Shipping Even if it IS their Fault !!”
“Absolutely terrible quality clothing
There only good for 1 wear then there ready for the bin.. What alod of shi**.
Primark is better quality and there awful too.
Waste of money
But more expensive better quality clothes they last longwr in the end... You get what you pay for in life in afraid and I was a fool to expect them to be any good”
