“Fantasic website but unfortunately took our money fir items that are out if stock . We werent informed straight away so we were slightly dissapointed with this”
“DO NOT ORDER FROM BOOHOO! They will take your money and you will never receive your product!!! I ordered my products September 5th and it shipped September 10. It is October 16 and I have not received 1 item!! I keep contacting their customer care and no one can tell me anything. They keep saying they will check on it but nothing has happened. Stay far away from this website. Good prices but you will not get your order.”
“I have shopped with boohoo for many years now. I spend thousand of pounds a year at Boohoo. They're always up to date with the latest trends.
The best way to benefit as a student is via the UNiDAYS discount, currently 25% off exc sale items and as a premium customer I get free next day delivery. I always end up saving £££s.
Apart from the excellent Style the returns is super easy. You log into your account and select the options for a refund, print off the label they issue you with and post it at the post office. The refund for me has always worked extremely easily.
I've only ever had one problem with Boohoo, when I paid for next day delivery on a Friday and the item arrived on Monday. I didn't receive a refund and was told to wait by the customer service team who didn't help much.
Other than that, I've always loved Boohoo and I am happy to give credit where it is due.”
“Victim to a scam!
Dear customers,
I truly hope that you have read the reviews of this company before making your purchases. This is the worst nightmare I have encountered and until now, I am experiencing heavy anxiety.
It’s been 19 days since my package was supposed to be delivered on the 27th September to an address in the Netherlands. I can tell you that I have not received the package and the customer care team does nothing but claim to be investigating the issue. Well, they have stopped replying to my communication at this stage. I have since requested for a refund, to which I have not received any confirmations at all.
I have spent 250 euro for purchases on items on their site and this was quite expensive for me considering I am still a student.
Customers, please beware. Don’t get lured by this company by falling into their trap.
I warn you. You are welcome.”
“Purchase arrived very quickly, I was informed of the process of the order throughout and when I returned the goods I was then informed once the goods were returned and they processed the refund immediately”
“If I could give it no stars I would. They do not care about customer service. I Paid £6 delivery for selected delivery, and it won't arrive by the time I need it, getting 4 responses for 4 different people the only way to contact them is through social media, which is a total joke, cannot cancel my order. They don't care about their customers, ridiculous responses from their Facebook messages. You have lost my custom and my friends. Boohoo thank you for your lack of help and customer service. Your system is a joke”
“Ordered a top august, got a text saying delivered, but never received the parcel, filled out form as advised by boohoo customer service, and not heard anything, no refund, no item replacement, shocking service !”
“Awful customer service, 4 different staff unable to solve a really simple problem. The £9.99 premier delivery option you pay for one year suddenly disappears, and you are charged for slow delivery. Awful experience.”
