“Was very skeptical about ordering because of some previous reviews. Ordered from Oregon USA, and my two orders came on time! and were very true to their descriptions. overall pleased with my purchase. would recommend to order from BooHoo!”
“Never ever I´m gonna order from that page again. I received and incorrect item in the beginning of may 2016, did receive the refund after few emails, but the refund of my shipping fees, which I have legal claim on according to their policy, never came. I´m still trying to get my money back, but unfortunately still have not received a positive message. The customer service is just awful, unhelpful and stupid, not able to get any reasonable answer from them.
DO NOT BUY FROM THIS WEBSITE!!!!!!”
“I feel the quality of the clothes just doesn't cut it. I bought a dress from Boohoo and after one wear the lace had laddered and the straps were hanging on by a thread. The dress was priced reasonably so I thought it would have been made better considering I paid £18.
I thought this may have been a one off, so I purchased a T-shirt for my boyfriend. The print on it immediately started to appear as if it was peeling off or had been cut with scissors, as it has cracks and slashes in it. I thought with the T-shirt being priced at £12, it was going to at least be made well, but after one wear it already looked like it'd been dragged through a hedge.
Quite disappointed.”
“I ordered two maxi dresses that were so thin you could see right thru them. I was so disappointed and I can't wear either dress bc they are so revealing!”
“Three items ordered only öne delivered sent 4 four requests for information and refund but not one reply Boohoo your customer service is pathetic, I am out of pocket AU$54 never again.”
“I have just gotten an email confirming a refund. Very disappointed as I was only just notified(one week later) that they are out of stock. I had been checking the tracking and it had told me that the items had been shipped yet they tell me that there isnt even any of the dresses I wanted in stock! Very disappointed!”
“I made an order for next day delivery, got the dispatch confirmation with tracking details.. But what happens... I don't get my item next day!!! Tracking is also useless and just tells me 'not yet received by courier', what is that suppose to mean?! I get no email telling me of any delays in my delivery either. Terrible service. Do not order as next day delivery as you will not get it, unreliable!!”
“Order sent to another state and lost! Customer service was extremely unresponsive, so several items were out of stock by the time we finally got to talk to someone. Promised 2 day shipping of the replacement items they had and then that was rescinded. Shipping and customer service departments completely incompetent. Don’t bother trying to call anyone there – they won’t address customer service issues anywhere but online – and they’ll address them BADLY!”
“An issue on their website caused 6 of the same products to be charged and delivered to me by mistake. I then had to buy ink for my printer to print the returns labels for all products. The initial order mishap cost me 124.46. I was refunded for the prodicts and not the delivery (which was through no fault of my own). All together, the delivery has cost me 19.96!!!! That is more than 3 of the orders cost individually anyway!
Scared it will happen again! I don't have £20 to give to boohoo!!”
“From Canada I bough a dress for a wedding I usually don't order online unless I REALLY have to but the dress was Beautiful! Only thing isn't the zipper could be a little bit better :)”
“Delivery as expected.
Very poor quality clothes
Watch out for colours, poor quality photograph. As an example
(DZZ74643-144-18) Katy Neppy Cap sleeve wrap bodycon dress. In the website picture it
looks a two colour (black/white or navy blue/white). In reality it has more colours (pink,and green/gray) and they are not subtle.
Very dissapointing.”
“Boohoo are amazing! They always deliver what I expect them to deliver and I could
not be more happy with them! Whenever I need any new clothing items I always come to
Boohoo first because I know they have great deals, especially with their on-going deals
on deliver either next day delivery for £1.99 or free delivery!!! What more could i expect?!”
“I ordered 4 dresses I had to return because they did not fit. On may 30th I returned them. It is now July 13th still no refund. There is no number to speak to someone just generic emails every 24hrs”
“I ordered a dress, top, and a choker necklace for next day delivery. But it didn't come for 3 days... and when it finally arrived all the sizes were off (bar the necklace). The top was far too big and the dress of the same size was ridiculously small. I'm a size 16 and it fit my sister who is a size 12. Disappointed is an understatement.”
“The dress I order was way to big. All of the tops where really big too. The only thing that was true to size was my bottoms. So it will cost me more to send it back they i paid for the dress & tops all together. They need to do better with returns.”
“Ordered next day delivery as I obviously needed my order the next day. Purposely waited in all day on my day off for it not to arrive. Don't offer the service if it cannot be done.”
“Extremely poorly made clothes - stitching is uneven and there has been more than one occasion in which the elastic waist of the skirts that I have bought have not been sewn on properly at all. In other words, the quality of the clothes sold on boohoo would not pass off as acceptable if seen in a store. On one occasion I have had to contact boohoo with regards to my order being sent to the wrong address, the response did not help me in any way and I was told to contact the courier (which a) is not my job to do, it is theirs; and b) after visiting the courier website, they advised me to contact boohoo). Also the customer services assistant addressed me by a random name, which I found almost as funny as I found it offensive. To add to this, they also sent it to the (wrong) address at a much later date than the next day delivery service I paid for promised. In short, buying from boohoo is both a waste of time and money, and I can name at least half a dozen budget high street stores that sell better quality clothing at cheaper prices.”
“Shopped boohoo.com despite poor reviews on customer service and shipping. I paid $15 for expedited shipping, the items were not delivered by the promised date, boohoo did refund me the shipping and said the items would be there in a few days "fingers crossed". I followed up with them once the new delivery date (based on the tracking number) passed to say how disappointed I was and that I ordered those items for a specific event. The customer service agent said they had a delay with their courier and they had no further info, she also wrote I am sorry that you feel this way. Which is confusing, and almost laughable. You're sorry I feel what wAy ? I am disappointed in your customer service, your desire to rectify a problem and your ability to connect with a new customer.
I will not shop with boohoo again.”
