“Poor poor poor poor service
- paid premium and been told after 48hrs I need to wait for a further 72 hours to hear back from the delivery company.
Won’t be shopping here ever again.”
“Clothes are hit and miss. Majority have fit good but an example. I bought a pair of jeans in blue which fit spot on, Then ordered the same pair in in the same size but black and I couldn't even get my ankle in them. Also bought bodysuits again majority fit but then ordered another one I already had in a different colour, A size 8 and it literally fit my 9 year old. I let her keep it as she loved it but strange sizes. Overall good prices, and delivery.”
“I ordered a play suit from
BooHoo. Initially I was quits impressed with the sizing information and according to this info I ordered a size 16.
When the item arrived I was very disappointed! There was no way this item was a size 16 and would have been hard pushed to pass as an 8!
This has completely put me off ordering anything from BooHoo again.”
“Terrible!!! The item was unwearable, clearly had been worn as it had marks all over it and a hole in it. The material was shocking. I will never buy from them again.”
“Premier Delivery Scam
Premier Delivery Scam - BooHoo are offering €11.99 for next day delivery for a year at the minute, yesterday as I needed a rush order I signed up to this deal believing I had gotten a great bargain. My order confirmation arrived by email to say my order would be delivered in 5-7 working days.I contacted the company assuming it was a mistake only to be told that no it was not a mistake that I had not selected next day delivery. I informed them that I had just purchased the next day delivery for a year to which they responded that I also needed to select next day delivery again before ordering. Still thinking boohoo would try to fix the error I was informed by a very condescending member of staff that there was nothing they could do to fix this for me even though the order was yet to leave the premises. Boohoo were of no help what so ever. I was asked for a contact number for a manager to call me back. Number was provided but of course I never received a call. I would have selected no stars if it was an option but 1 star is the lowest possible.”
“ABSOLUTE RUBBISH EVERYTHING THEY TELL YOU IS LIES,ORDERED LAST SATURDAY 13th PAID FOR NEXT DAY DELIVERY ,NOTHING,CONTACTED THEM TUESDAY TOLD IT WOULD BE WITH US BY FRIDAY,AS THERE WAS A PROBLEM,NOTHING, CONTACTED THEM SAT 20th TOLD IT HAD BEEN LOST SO WE REORDERED FOR NEXT DAY(TODAY) TRACKED AND SAID BE DELIVERED BY 1pm NOTHING SO MANY TXTS SO MANY LIES NO STRAIGHT ANSWERSOH AND WE HAVE BEEN LUCKY ENOUGH TO GET A ONE POUND REFUND ON OUR NEXT DAY DELIVERY THEY ARE USELESS DO NOT USE THEM”
“Terrible quality. Sizing all over the place. Awful customer service. Sent out wrong sizes. They lost my return parcel and then refused to refund me. They still have my money.”
“Terrible. I paid for next delivery twice unsuccessfully. 2 weeks later I still haven't received the items. I also returned items 3 weeks ago and have yet to be refunded. I'm so disappointed as. they appear to be a reputable and successful company. I won't be ordering again ever.”
“I paid for next day delivery. Did not receive the clothes the next day as was scheduled, contacted customer service about a delivery refund which they refused to do.
Items arrived today late and one of the items stinks of BO, clearly someone else has worn this and not only that but it is the WRONG item. You can't make this up.
Such appalling service, AVOID!!!!”
“I ordered three lace dresses and was pleasantly surprised. The price seemed quite low and shipping was free, so I was dubious, having ordered form a couple of other online sites with poor reviews. The dresses all arrived within the 7 business day time frame, were quite lovely. Seemed well made, did not have any weird odor or defects. Unfortunately, the style wasn't something that flattered me--not the fault of the dresses, for sure. When I went to the return site- it could not have been easier. Label printed and dresses being shipped back today free of charge. So, even though I had some misgivings after reading reviews, I would definitely order from Boohoo again and recommend it to others.”
“So disappointed with my purchases.
I’m 5’6 so within average height range & ordered a playsuit. It was nowhere near long enough and seriously dug in in the most uncomfortable way possible.
I also ordered a 3 pack of black tights and a pair of high waisted leggings. I didn’t know tights could be of such poor quality- will probably only be able to wear each pair once as they have already lost their shape. The leggings are made of such cheap material and almost immediately baggy on the knees. I also didn’t know it was possible to have the “back gap” with leggings. AND rather than just having a normal elasticated waist they had a weird sewn in elasticated band which I know is going to get all twisted in the wash.
Worse quality than primark and 3x the price. Not impressed and will never order from there again.”
“Won't be ordering again as products are not reliable in terms of quality . I believe I can get better quality items at the same price from a different site or store, making boohoo nothing special.
Delivery experiences have been okay too, so no complaints regarding delivery.
My example is that I ordered a frill sleeve jacket and that was good quality and good value. I then ordered a trench coat and material was cheap and looked okay, but nothing that wowed me. Won't be ordering again.”
“Boohoo delivered the wrong item ordered, when I emailed them to discuss I received an automatic reply stating they would be in contact within 24 hours. 5 days later I had to email again (no option to contact via phone-which is odd) to be told send the incorrect order back and send evidence of this via email then they will send my original order out but I must be quick before it goes out of stock! I have disputed this as, of course I will send incorrect order back, it’s not what I want but when this has happened to my sister with ASOS they have sent her original order straight out and apologised for their error. Customer Service is appalling firstly sending the wrong item, second not responding to original email sent requiring me to chase up 5 days later and thirdly the abruptness of the emails I received back with no apology on their part for a basic packaging error.
Do not buy from boohoo-their customer service is appalling, I am extremely disappointed with my experience.”
“Was supposed to arrive yesterday and even got the email but has not yet arrived and need it for tomorow. Not happy or pleased with the customer service or delivery”
“I bought 4 dresses and 2 jumpsuits. Heard the sizing was small so sized up. The jumpsuits are clearly made for midgets as I’m only 5ft3 and I had camel toe! The dresses were shocking, small fit and shorted that the illustration photo, one I got my size 8 friend to try and it fitter her nicely!”
“So frustrating. Boohoo basically had a massive sale on, so I understand it may have been a busy time. However, I ordered my item on the 2nd July of which I then received a confirmation email stating my order will be with me in 5 days time, which should be correct as I chose UK Standard Delivery. Then, on the 5th July I receive an email stating that they are super busy and there are no delays with my order. Fine. Then a day later on the 6th July, I receive an email stating my order will be with me in 6 days time ? I am just very confused with my order.
It's currently Sat 6th July, and no order has been received, I will be getting in contact with Boohoo. Whilst I understand they may be busy, delivery is unreliable so be aware when ordering if you are going to do so.
I have ordered from Boohoo twice before and the items have been of good standard, so it's disappointing that my experience this time is like this. I am hoping my item is of good quality and it's worth the wait, also because I have heard appalling things about the returns service!
Unfortunately I will probably not order off of Boohoo again, as I believe it is a hassle. I will update this review with the quality of my item as soon as my order comes.”
“Awful service and delivery is the worst ever, you pay £3.99 for expected 3-5 days this doesn’t happen so they just tell you they are busy and changing it to 6 days delivery , total joke better shopping with PLT or in the style , miles better”
“No mention of a refund for failing to deliver on a specific day. No phone number to contact. Telling me to wait till 10pm when the delivery window was 2-3pm and still no parcel. Absolute joke of a company. Avoid!! You’ll be lucky if you receive your order...”
