“I just placed my third order, this site is great! I was skeptical at first and placed small order thru paypal and clothing was really well made and stitching and fit beyond what I was expecting. I got updates on tracking and so I placed a second order. It was quality again but one item I ordered wrong and was surprised how easy and free the return was. I'm in USA and I think they are UK and as soon as I dropped return outfit off at UPS, I got email that I was refunded, so what do I do - order for a third time. They have great sales and shipping overseas at great prices, I don't know how they do it, I am just glad I discovered them. I keep ordering for my teen son who is thin at 5"7 and for those looking for sizing tips the XS fits him great with room and length. They have sizing chart with recommendations and it was spot on. It is easier to shop this site than in person and I can't find this style , selection , easy service and prices . Very happy experience , will continue to buy from them. My son is super picky and clothing has to be comfortable and stylish.”
“Ordered a Maternity Tshirt with a pattern on it that was supposed to sit over the bump. Boilught correct size according to the guide etc. What turned up was a normal looking T-shirt that was a very different length and shape to that shown in picture. First and last time using Boohoo.”
“Item came back with big hole in it. Also found that the sizes are totally wrong. I'm a 10-12, their 12 wouldn't go past my knees. It was like children sizes. Customer service was good though. Very fast response and full refund. Won't be ordering again and don't recommend at all”
“Ordered 6 items, received only 5. Kept 2 returned 3 and told them of the missing item. Was told all was fine but have now only been refunded for 2 of the items I returned! So I have paid for 4 items but only actually have 2! Can’t get any sense out of customer services!”
“The items arrived very promptly with next day delivery, around 4pm the next day.
HOWEVER, the quality of the clothing is outrageously bad - far worse than even Primark. Obviously the price reflects the quality, however there are definitely other alternatives at this price point with better quality.
I bought a pair of the "High Waist Gingham Check Split Skinny Trousers" that were essentially glorified cheap feeling leggings in a check print, so on the thigh/butt area the print stretched out, looking faded and horribly unflattering! I also bought the "Skinny Rib Knit Cropped Cardigan" in Ecru and the colour was ghastly in person. Rather than looking a creamy off-white, it reminded me of stained yellow teeth.
Finally, I got a pair of earrings and when I tried them on the stud back almost snapped off and then they fell out of my ears shortly after.
No surprise you can't leave a review under the items on the website as it would deter anyone from buying anything from there, ever. I certainly won't make the mistake again”
“Next day delivery service is terrible, purchased premier and not had my items next day since a purchased it, terrible customer service who can’t seem to resolve anything, would give 0 if I had the option”
“Horrible scam they stole my money!
I’m getting a lawyer for these one if anyone ones to join me they need to learn they can’t just steal our money and get away with it!
It’s a huge scam do not ever order we need to shut this place done ASAP!
My taking legal action for this matter thief’s belong in prison.”
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kim seeley
3 reviews
1 star: Bad
Updated a minute ago
Horrendously bad quality
Horrendously bad quality. I end up having to send everything back.
I kept boots ordered July worn handful times and the heel on one has disintegrated and the material has fallen off front of boot
Disgusted
Must only make money off delivery charges they keep as such poor quality goods. Have heard so many bad reviews of late.
Not surprised at all
Will post to my blog and spread the word. Say Boooo to Boohoo”
“Delivery of item is very poor. go to the shops, less hassle. its been 7 days and still have no order but i get a text every day telling me it will be there that day.”
“Crappy service. Very poor quality. They'll sell you clothes that you will not be able to return. Their customer service is the worse I have ever dealt with. Stick with ASOS.”
“Crappy service. Very poor quality. They'll sell you clothes that you will not be able to return. Their customer service is the worse I have ever dealt with. Stick with ASOS.”
“I bought I jumpsuit from boohoo and the material was really good it fit everywhere except my chest. It was very upsetting because I really liked the jumpsuit”
“My delivery disappeared since Thursday, I sent two emails to boo hoo and Hermes I heard it was lost, I asked for it to be resent half of it is missing and it's gonna be 3-5 days sent by Hermes again! No number to call and when I got an email the guy called me the wrong name! Never again.”
“This is the second garment I’ve order that has my size on the ticket and bag, but a size bigger on the actual cardigan. I ordered another that came today, this one is damaged, the wool is unraveling at the bottom. So frustrating, I know it’s free delivery but ordering, paying and waiting for refund after refund is ridiculous.”
“Still awaiting a “next day delivery” ordered on Thursday! Apparently went to the wrong depot, asked them to cancel as needed it for the weekend and they won't. Have to return and wait 21 days for the money to be paid back. First order this week took 3 days on next day delivery and they sent a £5 off code to order again. Wish I hadn’t bothered!”
