“I ordered a party dress for £20 which looked incredibly glamorous in the images shown. However, when the item arrived, it had been squashed into a tiny plastic bag and when I took it out, it was incredibly difficult to figure out how to put on since it was a wrap-around dress. It took me a good hour to actually wear the dress and I wish this had been made clear on the website.
When I put the dress on, the spaghetti straps were way too long for any size 10 to possibly wear and there was no way to adjust this unlike with clothes found on ASOS & Missguided that I have bought before.
The material was also very thin and cheap. If I had seen it in a store, I would never have paid more than £10 for it as it was so obviously cheap material. Absolutely disappointed as I have shopped from BooHoo before and recieved similarly poor quality clothing but for an extremely low price. As I have bought something more expensive this time, I expected much better quality and sizing as I know a £20 dress from a high street store like New Look or H&M would be much better quality.
As I have refunded items before to BooHoo, I am aware that the returns process is painstakingly long and it can take weeks to get a refund. Very disappointed in quality of clothing and will not be shopping here again.”
“I buy 2 jeans and delivery estimate 5-14 days.
already 3 weeks and still somewhere, and i sent message to them about it and they keep telling me wait for 14 days working day. I'm not sure they check, 14 working day are passed :(
I use to order from AS*S and its free delivery and always arrived not more then 1 week.
Here at Boohoo you PAY for DELIVERY and Take sooooo long
First and the LAST shop here.”
“Ordered my clothes of an evening (late pm) and I was amazed when they were delivered to my house the next morning, and before 11am!!
The clothes are true to there size and there is plenty choice!
My only negative; is that on Rare occasion some of the more vibrant colours can actually look more illuminate in the flesh.”
“They didnt inform me that they dont have my order. It looks like I havent made any oders at alll. No emails from them. Frustrating staff who asked the same questions (for example: send order number.... wtf? I dont have any order number because you dont have my order at all). No, no, noooooo.... summarizing I am very happy that I didnt make money payment, because my bank had technical problems”
“Money stealer who take your money before they even look to see if they have stock. Then don't refund my postage costs even though I never received my shirt”
“I was going on a night out so ordered a few bits to try and find a new outfit wasn't having much luck but followed the return process 4/5 times absolutely fine money back in my account straight away I was so impressed with this the last 2 things I ordered the most expensive came to £50.00 in total again didn't like them on so followed the same return process I had already done no sign of my £50.00 this has been going on for nearly 2 months now I still don't have my money everyone I contact them they parm me off saying it's my banks fault but it's nothing to do with them! You cannot call boohoo which is ridiculous you have to keep emailing back and fourth getting nowhere so I will never be ordering off boohoo again it's disgusting how they have treated me and I'm taking it further!”
“I paid the £9.99 for the premier delivery for the year as a one off payment but everytime I try to order something else it keeps asking me for another delivery charge . I contacted customer services who so far have been useless in helping with the problem .”
“So this is my second time ordering from boohoo and although one of my item ( a pair of ripped jeans) the Tall Jenny Open Knee Slim Leg Boyfriend Jean - TZZ99821, Size: 12, Colour: BLUE did not fix me as i needed one size up....So will have to return for a refund although i would much rather an exchange of a bigger size of the same jeans, which am aware that they don't do. I am happy with the rest of my products which fix really well and look amazing. The Aaliyah Zip Shawl Collar Coat looks great and the quality is very good for the price. I absolutely love it and the Edwina Printed Strappy Swing Dress which again i think is great and look super nice on me. x”
“First off I'm writing this completely in tears - of frustration. I paid specially to have my package delivered in time for a festival I was attending, which was £7 it doesn't seem like a lot but obviously I had then got myself excited for it etc. On the tracking through boohoo & UK mail it said expected delivery by 22.00. By this time it still hadn't come, I didnt really know what to think so I decided to message them to find out. They then proceeded to tell me they were really busy & basically would take an hour to get back to me. Having already felt disappointed as my package wasn't coming & had waited all night for it. I THEN inbox them again as I don't hear anything for an hour, after all this fuss it then turns out because I re messaged I have to wait another hour. So now its one in the morning & I've been awake nearly all night waiting for this reply. To say I'm frustrated is an understatement. I wish they had better customer service ! Using twitter & Facebook to interact with people is really not the way forward, feel like I'm being trolled half the time by people saying 'we will get back to you' etc. Its a shame as they have a good selection of clothes but this experience has put me off.”
