“EVERYTHING IS WRONG WITH BOOHOO. The clothing is cheap and crappy, we have to pay to return this crappy junk back, even with proof of delivery of my package, one month later, no refund! I have written 5 times, always get a generic reply, because they have ni phone number, they always have a different customer service person reply. RIP OFF. SCAM. After 5 messages, I sent my receipts, proof of order, order numbers, items I returned, and a Postal reciept with tracking and a copy of proof of delivery to BOOHOO returns from USPS....Boohoo sends a horrible crappy generic message again about how to make a return properly (policy statement) which is printed on all their order pages, and also on the website. They stole my money, took back the merchandise, made me pay to return it, then can sell the crappy stuff again to someone else and make more money! WORST COMPANY EVER!!! STAY AWAY!!!”
“i am horrified... i thought i was a valuable customer but i clearly am not, i have spent hundreds over the past 2 months with boohoo and they wont take that into consideration. They messed up my order and i was fuming - they apologise for the mess up but i have to jump through hoops to get my refund, i shouldnt have to do this and i wont do this... paypal will be involved now and ill get my money back that way! please do not use this company, i will never use them ever again - after spending so much with them ... im LIVID! THEY DO NOT CARE FOR LOYAL CUSTOMERS ONE BIT, THEY REALLY REALLY DONT”
“I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day. Recommendation, order your clothes 3-4 weeks before the date that you actually need it otherwise you will be frustrated like me.
Seriously need to question their customer service and delivery service. Marketing shouldn't advertise it if the business can't deliver it.”
“I would give this no stars!!! I ordered a dress however cancelled it before it had been dispatched and also paid next day delivery. This was on Wednesday and I still not have received the dress. I emailed asking them about this and most of my emails were ignored. When I did get a reply I was told I will receive the dress 5 days later! Next day delivery is all lies!!! They will not accept responsibility for dispatching an item that had been cancelled. What happened to the customer is always right? I have emails with dates and times to prove my cancellation and they are telling me I am wrong! No point in threatening higher authority as they will not care. I'm 21 and have always used boohoo however I will not be using this site again. Nothing but a scam!”
“The sizes were incorrect and the quality of the clothes and the finishing beggared belief and especially for the asking price!!!! The clothes were substandard and it appears there were very little or no quality control throughout the manufacturing process.
It is evident that these clothes were made in a 'back street sweat shop'. I used to be a fashion Designer/Lecturer so I know what I am talking about.
I trust I will receive my refund despite what I have stated above as it is the truth.”
“I made an order for over 200 pounds. I paid an extra 7.99 for next evening delivery. I waited in, missed an event to do so but decided to wait in. The order did not turn up. There is no customer service number to ring, only an email service. Once sending the email you get an email back saying we will contact you within 48hours . You therefore know you have no chance of getting your order for another 2 days. After 2 days, I heard nothing, sent another email , of course to get the same response email. When they finally got back to me, I was told it had been attempted to be delivered. It had been attempted at all. I then told this company I want a full refund as the items were for a specific occasion. I told them I do not want the order. They then tell me I cannot have a refund until I receive the order, then I have to send it back, at my expense, no return label either. After telling them I will contact trading standards, still no delivery. 5 days of waiting in, and still no delivery. I will never order from this company again. Absolutely disgusting service. They now have my order and my money. 5 days later.....still no sign of anything. I advice anyone about to order from these people to think twice. You do not get your goods or your money back.”
“Disappointed that unlike other online companies they do not include a returns label,as i have have no way of printing one i contacted them to send me one as i wanted to exchange items that didn't fit.they said they can't send a label,my only option is a handwritten one for which i would need to pay postage at post office.Shame as the clothes are nice but postage hassle means I won't place further orders with them”
“Just received my first ever order from Boohoo (decided to order from them because my flatmates seem to like them) and I'm very disappointed. I ordered a borg collar cord jacket and a midi polka dot skirt. First of all, both items smell incredibly bad. I can only hope it will disappear once they've been washed. It's a terrible, strong, syntheticy smell. Secondly, the jacket looks different to the website picture - it's a pale, dull blue rather than a bright baby blue and the borg collar looks cheap and is actually detachable (not mentioned on the website). Thirdly, the skirt is made of a very thin material. It's very see-through.
Overall, I am disappointed and I certainly will not be ordering from Boohoo again.”
“First and last experience with this company! 20% off promo wouldn't work, then expired, then £1.99 next day postage promo didn't work. got charged full price for next day delivery. After paying for the items my confirmation email gave me a date of the following Tuesday not the next day which was Friday. Upon further investigation by going to their FAQ's I found that there is no way they would deliver next day to my post code. Why even list next day northern Ireland as a postage option (at an increased rate I might add) if it is simply not going to happen. I checked carefully about the postage, this postcode restriction is not highlighted or clear during the process.
I now have to travel miles into town, scramble around to find something when I should be travelling to my venue, I'm £40quid down that I wont get back until I go through a lengthy return and refund process that will take about 2 weeks, they don't even have a customer call center, just an email they might reply to in 24 hours! terrible site, terrible experience. Never using again”
“Needed to return items and now you need a printer to do so cause they don't give a return label and they don't answer calls making it impossible to return goods”
“I stopped shopping with this company as soon as I discovered they were overcharging euro currency customers. After looking on the UK version of the website I discovered that customers in the UK were being charged significantly less for the their products for example, a pair of shoes on the UK site were £10. The very same shoes in euros were 18 euros. The exchange rate should have made the shoes 12 euros so that means euros customers are being charged a whopping 6 euros more than their UK customers. This is outright stealing. The company tried to justify this by claiming it helps with overseas shipping...yeah right. They charge you for shipping so pull the other one. Using the shoes as an example, if 10 products are bought at the inflated rate of an extra 6 euros per product, that's a whopping 60 euros extra + shipping. Don't get ripped off if you are paying with euros. DO NOT SHOP HERE”
“doesn't even deserve 1 star, i ordered an item before midnight and paid £7.99 for next day evening postage. did not turn up when stated. yes i ordered before midnight as this is what was stated you needed to do in order to receive it the next evening. try to contact customer service but was ignored. no contact number or email to get in touch with the delivery service. i will not be using boohoo again. its a joke! this is not the first time i have had a problem with your service. 1st time my items never showed making me lose a total of about £50 2nd time i ordered an item it came with rips and wasn't even the correct size and now this, if your going to order from boohoo please change your mind, its a waste of time and money, take your hard earned cash somewhere else!”
“Purchased a top in size 8 when it arrived it was a different style top and fit more like a size 12 or 14 so I have no use for it!! It is shaped badly and would fit one as people just aren't the shape of this product!! Waste of time and money, beware of boohoo.com.”
“On the 23 I purchased two items size 10.
I notice when I purchase them change the size to six and one of the orders so I canceled one within five minutes of me paying . I got a email stating they canceled then a couple days I got another email that they canceled the other order due to low stock . On the 23rd they took $50 out of my account it's the fourth and multiple emails later the only reply I got was they have no record of taken the money out of my account that I have to talk to my bank! I confirmed with my bank and I also sent them a Bank statement! Still they say they have no records and they're not returning my money! So I think my only option is to get a lawyer involved !”
“Usually have no problem with boohoo. This time I ordered a body suit and a bralet to wear together for a hen party. The body suit was badly damaged and was very visible on wearing so I had no other option than to return for a refund. I received a refund for the items but not postage (with I think is extortionate) apparently if you return a faulty item along with an unfaulty item they will not refund postage ... absolutely outrageous. I had no other use for the other item due to the faulty item so I had to return.”
“Always order from Boohoo! Every time I've ordered never had a problem, everything has always came either exactly the way I expected or even better. Can always rely on next day delivery for a last minute night out too. Will continue to use boohoo like I have done for years :)!”
“paid extra for next day delivery on 30th March and received my items on 3rd April ,too late for what I needed them for and they have ignored my complaints.”
