“Needed to return items and now you need a printer to do so cause they don't give a return label and they don't answer calls making it impossible to return goods”
“I stopped shopping with this company as soon as I discovered they were overcharging euro currency customers. After looking on the UK version of the website I discovered that customers in the UK were being charged significantly less for the their products for example, a pair of shoes on the UK site were £10. The very same shoes in euros were 18 euros. The exchange rate should have made the shoes 12 euros so that means euros customers are being charged a whopping 6 euros more than their UK customers. This is outright stealing. The company tried to justify this by claiming it helps with overseas shipping...yeah right. They charge you for shipping so pull the other one. Using the shoes as an example, if 10 products are bought at the inflated rate of an extra 6 euros per product, that's a whopping 60 euros extra + shipping. Don't get ripped off if you are paying with euros. DO NOT SHOP HERE”
“doesn't even deserve 1 star, i ordered an item before midnight and paid £7.99 for next day evening postage. did not turn up when stated. yes i ordered before midnight as this is what was stated you needed to do in order to receive it the next evening. try to contact customer service but was ignored. no contact number or email to get in touch with the delivery service. i will not be using boohoo again. its a joke! this is not the first time i have had a problem with your service. 1st time my items never showed making me lose a total of about £50 2nd time i ordered an item it came with rips and wasn't even the correct size and now this, if your going to order from boohoo please change your mind, its a waste of time and money, take your hard earned cash somewhere else!”
“Purchased a top in size 8 when it arrived it was a different style top and fit more like a size 12 or 14 so I have no use for it!! It is shaped badly and would fit one as people just aren't the shape of this product!! Waste of time and money, beware of boohoo.com.”
“On the 23 I purchased two items size 10.
I notice when I purchase them change the size to six and one of the orders so I canceled one within five minutes of me paying . I got a email stating they canceled then a couple days I got another email that they canceled the other order due to low stock . On the 23rd they took $50 out of my account it's the fourth and multiple emails later the only reply I got was they have no record of taken the money out of my account that I have to talk to my bank! I confirmed with my bank and I also sent them a Bank statement! Still they say they have no records and they're not returning my money! So I think my only option is to get a lawyer involved !”
“Usually have no problem with boohoo. This time I ordered a body suit and a bralet to wear together for a hen party. The body suit was badly damaged and was very visible on wearing so I had no other option than to return for a refund. I received a refund for the items but not postage (with I think is extortionate) apparently if you return a faulty item along with an unfaulty item they will not refund postage ... absolutely outrageous. I had no other use for the other item due to the faulty item so I had to return.”
“Always order from Boohoo! Every time I've ordered never had a problem, everything has always came either exactly the way I expected or even better. Can always rely on next day delivery for a last minute night out too. Will continue to use boohoo like I have done for years :)!”
“paid extra for next day delivery on 30th March and received my items on 3rd April ,too late for what I needed them for and they have ignored my complaints.”
“They said they delivered goods which they did not and when I emailed them they send you around the block asking your order number name address and email again when it's already provided when you give just the order number. £177 order and they think the customer is going to be running around filling forms with details they already have? No I MADE MY CHARGEBACK and will let the banks deals with such a worthless money grabbing lying company, I will continue to shop with asos as I've done for years without such an issue as I know I can trust them if anything did go wrong they will deal with and make the customer run around.”
“I've made my purchase on Thursday (Mar 30) and paid for the next day delivery. I'm moving back to Brazil in a few days and because of this I paid for the next day delivery. Unfortunately the delivery wasn't arriving in time. So I decided to look for some reviews about the shop, as that was my first purchase with them - and I saw really very bad reviews, so I start to be concerned. Most of reviews was saying that they do NOT deliver the purchases or that the clothings come in different sizes etc. I went onto the Customer Service and sent a text - quickly I had an answer and we were in touch basically all day long, trying to solve my issue. Today, Sunday Abril 2nd, I've received my parcel and all the items are in the right size, with no one damage, very good condition and quality.
Basically - the parcel wasn't arrived in time, but 2 days after, but at least that IS arrived and I'm very glad to have that wonderful clothings now. I don't know if I'll have new purchases with them because this experience was quite terrified - but it was because of the bad reviews, and not because of the service.”
“Is this even a real store or are a bunch of monkeys running it?
I ordered a dress, jacket and shoes. They sent me the wrong size for both the dress and jacket, and a totally different pair of shoes than what I ordered! So ridiculous. What a waste of my time and money. I will definitely be returning everything and will never shop here again!”
“I ordered a white maxi dress for my prom dress in order to save hundreds of dollars on a prom dress from a typical prom store and this one that I found was perfect! It only came one day later than the expected date or arrival which was fine and the quality of the dress is amazing. The dress was $34 CAD and I got 20% off which gave me a grand total of $27 plus shipping on a prom dress that I could have otherwise spent $300 on. This store is perfect for any occasion and quality is great!”
“Terrible. Spent £180 on an order. After getting home one day I check and it says my parcel is delievered. No one was in my home to receive a order so I checked with my neighbours and my local shop. I also checked my post box to ensure there was no "we missed you card" but no, my parcel was no where to be found and there was no calling card. I went to phone boohoo only then realised that they do not have a customer service contact number, everything is done through email. This meant that it takes around 24-48hours for them to reply to each email. This means my problem still is not solved because each time they ask me a question, it takes 24-48 hours to respond to my email! This is the slowest system ever and is not fair when I spent a lot of money and expected my items to have arrived. I was told that Hermes left my parcel in a 'safe location' this is nonsense.. boohoo please sort out your customer service!”
“I didn't recieve a top that they say was delivered. It wasn't.
I have had several e-mails from them asking colour of my street door, post box, knocker or doorbell ? The list goes on and on .
The top was about £10 ! Its verging on a joke. I have never known such bad customer service !!!”
“Items were tiny and one had a sleeve totally torn off! I ordered size 14s as I'm a 12, but everything was labelled size 8 when it turned up.
Returned the items and the warehouse now claims it's lost both parcels, even though Australia post tracking says they were collected a month ago.
Looking at other reviews, now realise that I fell for a scam. Boohoo is nothing but a scam operation selling cheap junk and ripping customers off with returns. Horrible.”
“I purchase two dresses from Boohoo and I changed my mind and sent the dresses back. Well it's been well over a month and no refund. The company doesn't have a phone so I had to email them. I explained that I haven't received my refund. In the email they sent me back said they haven't received my items yet, well it wasn't until I told them I have a tracking number and it says it was delivered. That's when I received another email saying they are going to return my money. So if I hadn't emailed them they would have kept my merchandise and money. I will never shop there again.”
“This is a corrupt warehouse that dodges taxes, pays slave labour to make garments and is flooding Burnley town with Eastern European scums. I am talking about those scums who don't allow any migrant's in their countries but like to preach how good migration is for this country when they come here. Hypocrites”
“I have ordered quite a few things from Boohoo and have never been disappointed till recently.
I ordered a contour kit which arrived in terrible condition and beyond useable.
When I contacted Boohoo all seemed fine until I was told by Vikki that I would have to return this item (at my own cost according to their returns policy) in order to get a refund as the item was no longer in stock - funny since the Boohoo website still has it listed as in stock.
I find this absolutely appalling as my postage to SA would cost me more than the damn product and for what? Why should I have to pay for an item that was given to me damaged and in a terrible condition?
Poor Form Boohoo!”
