“If you are looking for a clothing website that doesn't play schemes to cheat you from money then do not shop here. This is the type of company who advertise numerous attractive offers with loop holes to cheat you of money. One example that I have experienced, is offering a sale and delivery discount at the same time, with the fine print of losing your savings if you apply these at the same time. By loosely advertising this and adding brief description of these conditions, they will happily take your money and show no sympathy to your loss. In the future I will be shopping elsewhere amongst the very competitive industry and will advise others to do the same.
Happy and quick to take your money, but s complete different story when it comes to compensating the customers who have been cheated of they're own hard earned money, being a student myself, I will not be taking this lightly, despite no hope via email.”
“I ordered a few things from boohoo and tracked my order with hermes and on the day of delivery(Yesterday)when I checked it it stated that my items have been send back to sender i was at home all day so I called hermes to be told call boohoo to be told to email them i did that no respone called again today to be told to Facebook them.I've been talking to someone called keeley all she could tell me is my item has been sent back and I will get a refund but not my items.I have never heard of that before as other companies will try to redeliver.I Will never use boohoo again also have to wait to weeks to get my money back SMH.Shame on you boohoo bad customer service”
“The boohoo app is terrible!! It used to be good, but now it crashes and you have to re-filter everything. I have the latest iphone and none of my other online shopping have any issues, so it is definitely not my phone!”
“Delivery was super quick, and I love most of the items I received, however one item was not of a very high quality in terms of material. Despite this, I will be ordering from here again soon.”
“Returned items over 2 months ago , no refunds no emails to say they received my items when i question they said they got them, refunds not processed. Then told refunds processed 5 days later no money , again i contacted said failed again another 5 days got in contact said they had to be manually put through expect 24-48 hours asking if i have open disputes when i clearly started i didn't and yet again nothing, legal action will be taken !!!”
“Really not happy with delivery, I ordered some trousers on Monday, payed next day delivery and now it's Thursday and guess what it's still not here, if I specifically pay next day delivery that means I want it for the next day. I'm really not happy and won't be shopping here again.”
“I have ordered from boohoo 3 times this year, all big orders and I have been very happy with the quality of items received. Delivery has always been on time and I have never had to return anything. One of my favourite places to shop online- great clothes for a good price!”
“I will never order from this company again! I received a dress late after paying next day delivery and when it arrived it had the biggest hole in the side of it and it took boohoo days to reply when emailing them, I had to pay to send this dress back, they wouldn't even replace it instead. Took two weeks for a refund but they wouldnt refund me the £5 delivery charge even though i paid for them to send me faulty clothes and i didn't get the return postage back either! Absolutely waste of money and time. Poor quality, this hole was so noticeable they clearly don't respect their customers”
“Plus size lady that wants trendy clothes... this is THE place to shop!!! Clothes are beautiful, well fitting, fab quality, might be plus size lady, but feel a million dollars wearing clothes from BooHoo.com”
“Delivery came quickly. Clothes quality was good but one of the items did not suit me. I returned the item free of charge, I haven't received my money back yet but it has only been 3 working days today. Very happy with overall service”
“Great products, they keep you up to date with your order and delivery. Only problem is that sometimes discounts are already included in the price and sometimes its not so you can forget to put in the code.”
