“I will never order from this company again! I received a dress late after paying next day delivery and when it arrived it had the biggest hole in the side of it and it took boohoo days to reply when emailing them, I had to pay to send this dress back, they wouldn't even replace it instead. Took two weeks for a refund but they wouldnt refund me the £5 delivery charge even though i paid for them to send me faulty clothes and i didn't get the return postage back either! Absolutely waste of money and time. Poor quality, this hole was so noticeable they clearly don't respect their customers”
“Plus size lady that wants trendy clothes... this is THE place to shop!!! Clothes are beautiful, well fitting, fab quality, might be plus size lady, but feel a million dollars wearing clothes from BooHoo.com”
“Delivery came quickly. Clothes quality was good but one of the items did not suit me. I returned the item free of charge, I haven't received my money back yet but it has only been 3 working days today. Very happy with overall service”
“Great products, they keep you up to date with your order and delivery. Only problem is that sometimes discounts are already included in the price and sometimes its not so you can forget to put in the code.”
“Fantastic quality products at superbly affordable prices. And the speedy delivery times will ensure you get everything as soon as you need it. 10/10!”
“I've bought a few items from Boohoo men and there really good. Here's why?
Great upto date fashion styles of mens clothing at affordable prices with alerts of upcoming discounts. There is a fab collection of clothing for all ages. Great service with various options for delivery service. As a consumer am fully satified with all of my purchases. Boohoo keep up all the great work.”
“I posted a 5 star review 3 weeks ago. I did state, however, that I was still leery about ordering from them again. Nearly every rating / review site gives them poor ratings.
There's a reason, and I wish I had stopped at that first order.
I ordered from them the other night and used the 50% discount code for that evening. When I checked out, the total did not keep the discount.
I contacted them within a minute of my purchase.
Three different reps insisted I never entered the code. All three refused any compensation, claiming nothing could be done, but they felt bad for the situation (???).
One even told me how to apply the code. DEH? If I say I did it, don't insist I didn't.
It makes me concerned now whether I'll be satisfied with this shipment.
Yeah... so, never again.”
“On more than 1 occasion I've not had my delivery and they fail to refund my money when they know it's their fault. Bad costumer service and no remorse or compensation given. Worst online company”
“The delivery offers are great and the sizing is usually consistent, so I know that whatever I order it will fit. Quality has really improved over the last few years and they are my go-to store online :)”
“Terrible. The quality is way far from the expectation. Dont trust their photos.
Return and refund process are complicated, have tried to email but the answer given was not helpful at all. Return address is to the UK and the shipping cost is to be borne by the customer, so if you are based outside the UK just imagine how much the shipping cost would be. Definitely not worth the value.”
“I've used Boohoo on two occasions. The first time, the dress looked nothing like the picture provided on the site, the fabric was itchy and felt cheap, the sizing was completely off, and I returned the item for a refund. I hoped it was a one off, and did order another item from them a few months later, only to find the same issues. I won't buy from Boohoo again. The only upside is that they were did not make returns/refunds difficult.”
