“Tried to return two items costing £15. The time I spent writing emails just to get a returns label wasn't worth it and I have now given up and thrown them. I have banned my three teenage daughters from buying things from Boohoo so my money is now going to Asos (which incidentally doesn't have a problem accepting returns costing three times more than this Boohoo order). Thank God I wasn't trying to return a significant amount!”
“Don't buy clothes from this website!!! Awful quality and disgusting after care...
Had to wait 2 months for a refund on a pair of boots which I returned due to being faulty & glue marks all over them... Sent endless emails (some went Un-replied) really shocked as expected it to be on the same bar as missguided but it's HORRENDOUS! Won't buy from them again.”
“Delivery driver didn't even bother coming up the drive and left it on the wall- also all of the clothes looked so nice on the website but when they arrived they felt cheap and looked even worse! Overpriced for poor quality, might as well have gone to primark”
“I recently placed an order with boohoo, to find that they put the wrong postcode on the parcel also paid for next day delivery and it came the day after the day I wanted it to. I will not be purchasing anything off here again.”
“My returned item got sent back to me?! Been waiting for almost a month for my refund and still got nothing, absolutely disgraceful and won't be shopping here again, including all my friends and family because I don't want the same to happen to them. Don't buy from here...”
“I ordered on Friday for Next Day Delivery before 10pm and after waiting in all day, my delivery didn't come. After being in contact with the company, I was assured it would be delivered today (Monday). It is now 9pm on Monday evening, I have waited all day for this delivery and still no sign. Another day wasted and still no delivery, I am furious! Having used Boohoo many times in the past, I was hopeful for good service as previously experienced and I have been let down. I will not be purchasing from Boohoo in the future and hope to get a refund for my delivery charge at minimum!”
“I desperately needed a ruffle collar shirt for my event. I looked online and came across boohoos site found the perfect shirt and the delivery was fab! even though I read mix reviews I ordered Sunday afternoon paid only 1 pound for next day deliver and here I am happy as it arrived today Monday 12:30, it's a perfect fit and the material is fab. Would order again !!”
“I think the fact you have to print your own return label is ridiculous! I don't have a printer to do that! I always order from you but won't be again”
“It arrived within 2 days and I was amazed! They worked through Saturday and Sunday! I was a bit sceptical with seeing other reviews but the product is amazing! I would recommend this site to everyone”
“I have ordered a couple of items from boohoo now. The recent order I liked from a picture on the website. The dress didn't fit but the belt I got was massive but the models was petite and fitted her waist. Mine doesn't fit my hip. Fast delivery and good returns.”
“First time I have used Boohoo. The sizing was inconsistent and the quality was poor. I was unable to print a Returns label as their system said my order number or email was wrong. They were both correct so I emailed Boohoo (no customer service number available as the "do not welcome callers".) They replied but I don't think they read my email because they said I should enter the order number that is on the Delivery note and my email... D'oh and If I am unable to print it then I would have to pay the return costs. Bit of cheek as the problem is with them. I've emailed them again so will be interested to see what happens. I've had to email them 3 times so far over this. Bit useless really. Won't be using them again”
“I ordered 4 items. They looked lovely on the website and I was so excited for them to arrive, when they arrived they were completely different from the picture!! They were horrible and felt cheap.”
“Boohoo emailed me with a 15% discount code to use before midnight that night. After spending a considerable amount of time trawling through not the best site to use I got to checkout stage about 11.05pm to be told the code had expired! Funny I thought 11pm was before midnight. I contacted boohoo customer service to be told they didn't know why it didn't work but never mind I could try next time they have a discount code! What a complete waste of time. They also suggested that I'd tried to enter 2 codes, I hadn't and that I had sale items in my basket, I didn't. Appalling customer service to not even try to offer an explanation or a courtesy replacement code and to try and suggest it was my fault. Dishonest, deceitful and false advertising. Guess they thought customers were stupid enough to be lured in with a false offer and just put up with it.”
“Boohoo is a cheap site and has good clothes and I have been their loyal customer for years. However, I have had a problem with my parcel getting lost and their customer service team is a disgrace. I have been made to feel as if I have done something wrong and yet I am the victim here. They have taken my money and I have no parcel and they are ignoring me when I ask for a refund. I have never had to deal with such rude and ignorant customer services in all my life. I shall not be shopping with them anymore. I can't believe how I have been treat.”
“Honestly Boohoo I'm beyond disgusted. I received my purchase and every item had issues. One item was dirty and stuck, 2 had all the jewellery detail missing (DID YOU THINK I WOULDNT NOTICE??????). Please learn a thing or 2 from ASOS!! I will NEVER shop at Boohoo EVER!!”
“ok so ive made 2 purchases so far, the first purchase was ok got it within a week second purchase hadnt received yet due to ordering on tuesday and today is thursday my beef is that you dont have a actual way of contacting them unless its through twitter, there isnt a phone number at all and the email system doesnt work.... soooo clothing and prices gets a 5 customer outreach gets a zero due not having a phone number but once you get through to them on twitter they are very very helpful . NOW the next thing is i recently order order something for my baby brother and my order was cancelled due to security reasons only thing i can think only was the shipping addresses didnt match but of course it wouldnt due to i no longer stay with my parents.”
“This company will charge you $15 for express 3 day delivery and it will still take a minimum of a week to receive your order and their tracking system is terrible. The excuse will be that there was a delay (each time because it has happened to me twice now). There is no real way of knowing when your items will come. I reached out via their chat system and was told my clothes have been held up at customs and may take an additional 3 days to arrive. I need them tomorrow, I ordered them a week ago and paid to have them in 3 days.”
