“Paid for fast delivery and still no sign of my order a week later. When it finally arrives I’ll be out of the country!
The courier hasn’t received it so it’s boohoo that didn’t process the order I’m time!
Very very bad. Can’t get through to any customer service just bots. Won’t use again!!”
“I never had problems with them before but this time my delivery never came. I ordered some dresses for my cousin's wedding and ordered them over a week in advance. When they had no arrived I had to chase up the delivery myself to find out that they had in fact made an attempt but couldn't find access (a problem that never occurred before). boohoo states that the the courier will try 3 times to deliver the package before sending it back to the depot but they did this after one attempt. This meant that my dresses were to be sent a day after the maximum days and on they day i was supposed to leave for the wedding. The courier did not come so I had to leave LATE without them. No one could tell me anything every time I contacted boohoo and Hermes (the courier). As i was leaving I told boohoo to not attempt to send them again as i would not need the dresses anymore and the address was not mine but they did anyway 14 days after my purchase meaning that now my family members have to deal with returning it for me. Not only did they make a supposed happy occasion very stressful for me but for my family members also. NEVER USING THEM AGAIN”
“I use to always shop in there website but from today never again! They have completely messed me around with my Oder. I pay high prices for next day delivery and the parcel never shows up it is not currently 5 days late and still no sign and the company have accused me of lying about it! Now all they can say is sorry but we can not do anything until next month now! Joke !!”
“Used to love boohoo. Last few orders have not arrived. Had to wait 6 days for a refund. The last order they changed their next day delievery time to 9pm instead of 11pm subsequently after I placed my order!
A messy company it seems. Not as good as they once was! Will not order from them again.”
“Boohoo used to be my favourite company to get clothes, however they are now the worst! The sizing is completely out I ordered a size 16 as I know there sizes run small (normally a size 14) and couldn’t even do the zip up on half the items, and the ones that I could where indecently short! Not all happy, save your money and do not order from here!!!”
“Beware!
The dress was drastically undersized and I requested a return through the Boohoo website the same day of delivery. The parcel was then dropped off 13 days later. Boohoo has refused to refund the initial delivery charge, which goes against the Consumer Contracts Regulations. They have stated that I haven't advised them of my request to cancel the contract, although the return was requested directly through their returns platform...”
“I bought two items, received two items but one was the wrong dress. Returned both but they have only refunded the one which was as ordered. Have contacted them 3 times now but still no refund for the 2nd item!”
“I have been waiting for a refund of £1k since April. 5 months.
I've been consistently lied to. Claiming my refund is on its was when in fact you have done nothing.
I have instructed my credit card company to claw back the full amount and I will be claiming compensation of an additional £1k and reporting you to trading standards. 5 months is an utter joke.
Other reference numbers
7392698978
7387241924”
“Ok for shoes and accessories but awful for women’s clothes. I’m a 12-14 everywhere else but out of a £300 order (of sale items so you can imagine how much stuff I ordered) the only thing that fit was socks! Everything else was too small. I ordered a couple of 12’s but mostly 14’s as I had heard they come up slightly small.. but not that small! The material is also really cheap and uncomfortable to wear on a lot of items, and they don’t always look as pictured. It’s unfortunately a very misleading site in that sense, thought I was getting a whole new wardrobe! Very disappointing.”
“I ordered a size 12 and when it came it was so tight, so I looked inside the label and they had sent me two sizes smaller a size 8. I reordered that same day for next day delivery something different this time in a size 12 and when that order came it was too big, looked inside the label again and they had sent me a size 14! Very disappointing on two orders a day apart.”
“I ordered some items from boohoo on the 14th August paid for next day delivery. The items did not come the next day and we’re sent back to boohoo. Spoke to haseeb who said I should kindly wait for delivery till today 17th August, rang Hermes and they said I should receive it in the next 3 working days. I needed the items by today I cannot believe I paid for next day delivery and I’m not receiving my items. They haven’t even mentioned refunding back the next day delivery fee they charged me. A family member also ordered from them and have not received their items yet also paid next day delivery. Not happy”
“My order got “lost” on the way. When trying to find out what’s happened, I found it difficult to message the website or talk to anyone.
When I finally did, was told I had to wait. But they thought the package was lost.. was asked to message back after 5 day when they could then resend me my item first class.
When the time elapsed and my order was 3 weeks late. I contacted again, to be told the package was lost and the item was out of stock and I’ve been refunded. With no “sorry”. Can’t help but think if they used a good couriers service or had dealt with the issue soon.. I wouldn’t writing this.”
“The clothes look great for a one time wear but can't wear them again as seams come loose! I ordered some shorts for my holiday, baggy paperbag style shorts and when I wore them once the seam ripped. I ordered some leather look leggings and tried them on when they came and they fitted perfect and so comfy! When I went to put them on for a date with my man, the whole bum ripped on them and I'm no Kardashian! I also bought some baggy combat pants and went a size up as I wanted them super baggy, wore them twice and the seam down the leg ripped. I then ordered some satin combats in a gorg camel colour, size 12 (again wanted them baggy) when they came I couldn't get them on my thigh! I'm an 8-10. I used to love getting all my clothes from here but at the moment it's like they don't care of any type of quality.”
“Boohoo is absolutely great spot on colour spot on fitting and beautiful meterial on depending on what you order but I would 100% recommend boohoo if u want a party outfit even just normal wear but absolutely beautiful and sizes are right it was not too big and it was not too small 100000% recommend boohoo”
“POOR Customer service!!
I first contacted Boohoo in January 2019 regarding a discount code that was given to me that wasn't working. Qamar emailed me back and asked for a screen shot of the code along with the error that came up so i did that the same day.I then got a response from Daniel asking me to try a different browser and to clear my cookies which again i did that same day and emailed them to let them know I still got the same error code. Now in February, i got no response so chased on the 4th. On the 12th Naomi emailed me asking for more detail so i got back to her and then Suhail emailed me to say it had been passed on to the Marketing team. March 15th now i chased AGAIN asking how much longer the marketing team needed. I got a response from Raja asking for a further 24hours as the adviser that was dealing with this problem wasn't in till the next day but he assured me it would be dealt with first thing! but of course it wasnt so i then chased again in July and this time Sophie responded to tell me it had been passed on to the relevant team! and as soon as she could she would get back to me. I'm sure you get the idea, were now in August and after Boohoo wasted some more of my time; going back and forth with pointless emails asking me to wait longer because 6 MONTHS isnt enough for there incapable team to sort this problem. I still dont have any response as to why there is a problem and why its taken so long to fix! Not one of the several people i have dealt with have been able to help me!!”
“Ordered a petite jumpsuit. It definitely wasn’t petite it’s about 6 inches too long even with 6 inch heels on !! I’ve ordered petite before and the sewn in label has always had a p for petite on it this didn’t ... not impressed wanted to wear it this weekend ...”
“I have ordered this dress and it was very poor quality. You can see the original photo on Boohoo website and the one I ordered. It's just not the same at all. Very disappointed never gonna order any again!”
“Very bad company from start to finish.
Poor quality clothes, worked in one of their factories and the conditions are appalling. Clothes on dusty floors etc. No moral standards.
Wouldn't recommend ordering from here. Pay a little extra and shop on the high street (next, river island, topman) etc”
