“this is the second time i have had issues with this firm. first time was last year when i ordered a dress with next day delivery, only to receive the dress almost 2 weeks later after complaining so much. this year i ordered a jumper again with next day delivery 5 days later i received my parcel and this is only due to me ringing the DX head office to find out what had happened. Turns out boohoo didnt provide the full address to the DX company only the post code so my parce was undeliverable. i complained on the facebook page several times and subsequently i was blocked!! I am never shopping with this company again as i think the customer service staff they use are an absolute joke, so rude! how can you ignore paying customers when they complain and then block them but they're happy to take your money! A word of warning to anyone even considering ordering from this form.........DON'T!!!!!!!!!!!!!”
“Cannot tell you how happy I am with this company. Have been ordering for about 6 years now, and not one problem, bar the fact that sometimes I just don't suit the dress/top/pants, etc, so I just send them back. Delivery is 7 to 9 days but I live in Aus and that's a long way from the UK so fair call. They have great sales off, with 30, 40 and even 50% off which I always take advantage of and an amazing large range to choose from . All my clothes now are bought from Boohoo.”
“First and last time ordering from boohoo. Sadly!!
Ordered a few things Tuesday morning, paid for next day delivery. Didn't receive my stuff until Thursday evening.”
“The return label won't print with a bar code on it. Their returns policy states I have to pay for it myself if this happens. It happens every time so I have concluded that Boohoo do not do free returns like all the other online retailers. I feel like I have been scammed.”
“I ordered a pair of boots a size 8 to be exact, when i got my confirmation email, it said a US size2 . That is not what i ordered, i ordered a 8.I quickly sent them an email asking them to please send me the right size and that a US size 2 does not exist!. I did not receive a reply back till 48 hours later and their policy clearly says 24 hours to receive a reply. My order had not shipped and i was hoping they put a hold on my order. I received a reply 48 hours later asking me to verify my information. My order number was clearly the subject of my email. Well my order shipped and from the email i got, boohoo sent the wrong size. Lets not add the fact i didn't get free shipping . Boohoo's customer service is such joke. I am so disappointed , now i have to go through the year long hassle of returning the boots back to boohoo. (Yes it takes what feels like a year to return items to boohoo).”
“I ordered something and it hasn't been delivered to me although I received an email saying it has. I paid a lot for my package I don't know how you people deal with that . I doubt I'll order from boohoo again if I can't really trust it”
“Received my parcel look in side an the cardigan that I ordered was miss shaped wasn't what I expected really bad material an I spent a lot to its safe to say I will never be buying from boohoo again”
“So dissappointed on receiving my items one item was not the item I had ordered and the other item was a really poor fit. So decided to return these products back only to find you have to print your own return label why is there not one already for you to use what if you don't have a printer or the time to do this not only that I received an email to say boohoo have refunded the money back but to my disappointment again! this refund was for one item only. Bad service!! I am sure this business is making enough money to provide a return label”
“ordered two pairs of the same jeans in blue and black, ordered a size bigger than i normally am as i was warned abut the sizing issues and they're so tiny its unreal! Now having to send them back, so annoying how unrealistic the sizing is”
“I returned my order. I received an email saying they had received my order in NZ returns for boohoo and are sending it back to the UK over a month ago. They will not give me my money back. Thieves!!!”
“Awful experience with this website. I ordered size 8 boots, assuming it was US sizes since it just said "8," and I was ordering from a US computer. Minutes after I ordered, I sent customer service an email to double check that I ordered US 8. It took 36 HOURS for someone to respond, and she did not even look into my order, even though there was time to fix it before it had been shipped. She sent me: "As we are a UK company the sizing is converted at the checkout to UK sizing. You are able to compare these sizes to your desired size using our size guide." She clearly did not even read my email!! Absolutely terrible customer service. I emailed back explaining AGAIN that I wanted to confirm that I ordered a US size 8, but by the time they emailed back, my wrong-size shoes had arrived at my house. I was informed that they do not offer an exchange service, and had to pay almost $10 to return the stupid shoes. Boohoo is a waste of your time and money.”
“Ordered a pair of izzy boyfriend jeans with next day delivery. They came and looked nothing at all like the picture, the image on there webpage showed several grazes and rips and one large hole on one leg. The jeans I received had two holes in one leg and a 'L' shaped large rip in the other. The only similarity to the webpage image was the actual colour of the jeans. Disgusting and the discription did not advise there would be a difference in actual product. So annoyed.”
“Had an awful experience ordering from boohoo delivery wise I don't know why I thought the second time round it would be any better!
They really need to stop using Myhermes as their postage courier as they always mess up and lie! they claim they have visited for delivery in their tracking where as they haven't and think we are stupid! god knows how long this has been going on for and how long more it will! at this rate boohoo will lose all of their customers as the key to a successful online store is deliveryyy!!!!
*IF YOU OPT FOR NEXT DAY DELIVERY BE SURE YOU WILL NOT RECEIVE IT*”
“They sent me out the wrong item, I complained, they sent me out the same wrong item again (the company had labelled the wrong tops and not checked) I asked them to send me a postage label (as I don't have a printer) to return wrong items and asked if I could get what I actually ordered. Their reply 'Well walk to your local library and print off labels yourself then return items and we'll send out what you ordered' absolutely disgusting...”
