“The company took my money and never sent my order. I requested a cancellation an refund and they are refusing. They provided me with a bogus shipping number.”
“First time ordering from them. Took over a week and a half to get my package. The cloths didn't fit so went to return but seems like it's not free for returns. Don't expect any kind of customer service as your can't speak to anyone and takes over a week for them to get back to you”
“I ordered a package around Black Friday and was told to expect my package around December 9th. It's now December 21st and I haven't received my package or any updates about its status. Until a few hours ago the tracking website still said the expected arrival date of my package was December 9th. Now they have no record of my order when I try to track it. I've reached out to Boohoo 3 times with nothing more than a generic message & what I perceived as a threat if I inquired about my package again. After a week had passed since I wrote my first message, I wrote BooHoo a second time. Just as my first message went unanswered, my second message provided no input or update on what was going on with my package. It was well after the 48 hour mark when I wrote Boohoo for a third time... This time I did receive an email. However no information that was relevant to the situation was included in the email. I perceived their response as a threat if I were to write them again asking about my package. I was told not to write another email bc it would just push me further down the query. The exact words were as such:
"We’re on it so please don’t send more than one email as it might push you further down the queue, and that’s the last thing we want!"
I normally never order from a store that doesn't have a customer service number & this experience has validated that thought process. They were Christmas gifts so it definitely isn't an ideal situation but I believe I'm going to have to file a fraud charge w my bank against this purchase. I can only assume they have no intention of delivering my package or responding to any of my inquiries about it.”
“Boohoo is a store out of the UK & we all know that shipping can be slow when ordering out of the States. However, this company lies about shipping times. This is my second time paying for express shipping and once again my package didn't arrive on time. I had to start another dispute thru Paypal. I am done shopping with this company. They don't care about their customers they are concerned with making a buck. Please save your time and don't trust shopping with this company.”
“Order Number =NA100267538
My Question =4. Delivery query
Dear Boohoo,
As a first time customer of this site, i must say that i am very disappointed and displeased with the service that i have received thus far. I placed an order for 12 pieces of items amounting to USD $137.19 on the 28th of November, 2016. tracking my order from the royal mail site, it said that the items left the royal post office on the 5th of December, 2016 and was handed over to the international mail service. i know it would take about 14 business days for my items to arrive in the United States of america at this address ( 4411 NW 74th Avenue, Miami FL 33166 United States) TODAY IS NOW THE 20th of December and i am yet to receive my items or even hear anything from this site. i am so very disappointed, for i was hoping to have already gotten my items before Christmas. Please i would really appreciate some assistance regarding my matter.”
“I've used Boohoo for a couple of years now. I understand if an order doesn't arrive in time then this is the courier who is at fault. If I buy something and it doesn't fit me or I don't like it then it's always made clear how to return. On the rare occasion something doesn't go to plan with my order it's always resolved and compensation offered. Boohoo provide a great service and I would recommend them to anyone. Keep up the great work guys!”
“Clothes are poorly made, 5 out of 7 clothes I had ordered had holes in and where falling apart, I had to stitch them myself as I needed them for my holiday. Very disappointed.”
“Everything. 0 stars. Dont ever use!!!
I ordered a delivery paid for next day it never showed. But had already placed another order for over £100 paid next day delivery and it never showed up either
I had a delivery the week before of which I sent 4/5 items back and still havent had a refund or even acknowledgment that they received my order. Never using them again customer service has been absolutely diabolical. No answers, being ignored, replies over hours. No number to call. Its these kinds of people that need shut down. They will deliver good once then suck you in to terrible service and even worse customer service. Still trying to fight for my money back! AVOID AVOID AVOID”
“This has got to be the worst online website/company I have ever shopped from. I paid £102 for my items, including next day delivery. Items never showed up. When they finally did arrive I sent all of them back accept one item costing me £18. I asked for my delivery money back also which they refused and will now only refund me £52. How does that work out! Shocking.”
“Stop supporting this fraudulent company and they will get shut down..the tracking number they give is bogus as hell..they don't respond to emails I'm afraid my package is lost because tracking has not been updated since Friday and it's now Tuesday. .it's been 9 days still no package no update on tracking..”
“DO NOT BUY FROM THIS SITE. Please stop buying from boohoo. It isn't fair that their company is still on going when they don't know how to do business properly. Don't support boohoo. It's been a month since I ordered from them and I STILL DONT HAVE MY THINGS. Ordering from this company is a RISK. It may or may not reach your expectation. But from most of what I read, the reviews are bad. Don't get from this site. Their customer service sucks and it will just leave you frustrated.”
“The items I ordered were great, however, the issue I have is with their customer service!
I paid to get precise delivery so it couldn't be delivered when I got home from work. They delivered it 3 hours early and left it with a neighbour. Emailed to complain (so annoying that you cannot call) and the dpd delivery driver has lied on his paperwork stating that it was delivered at the time he was booked to deliver (16:35)when my paper copy of 'attempted delivery' clearly shows 13:35. Boohoo are claiming that I am lying, despite emailing them a photo of the note!!! In the middle of an email battle.
The absolute worst customer service!!!!!”
“DO NOT AND I REPEAT DO NOT BUY ANYTHING FROM THIS COMPANY! If I could rate them least then one star I would, they deserve all the negatives possible. By far one of the worst companies I've ever shopped from and I'm just sad that I didn't see more reviews before hand. I trusted too many youtubers and I regret it, they only care about the people promoting their brand. Well, I'm going to be leaving this message on every YouTube review and every review site I can find. This was my first and last time shopping from here and I'm encouraging all my friends and family not to shop here either. I really hope this company gets shut down.
I spent over $100 on cyber Monday which was November 28th, and I paid extra money to have my clothes within 6 business days. It is now December 12th and still nothing. Tracking is awful and doesn't work half the time, I was told I'd get my stuff on the 3rd, then the 7th, then the 12th, and now they are saying the 16th. I tried contacting customer service but just got automated responses. This is honestly the worst company ever, and I just want a refund for the shipping and the damn clothes that I still do not have. Btw, if you want a refund you have to pay money to ship it back. Can't say anything on the quality obviously because I still don't have my stuff. Terrible Terrible Terrible. Seriously if you are considering it just don't.”
“Ordered coat poorly made, hole in pocket, threads not cut, fur round collar itchy and smelled chemically emailed to say i was not happy and they just said return it so i await a refund. Cant believe the price though it 45 after discount but certainly not worth 65 at full price discraceful they can sell crap like this.”
“Worst customer service of any company I've ever used. Didn't receive my order and after chasing it for 3 days, I was given a refund without asking for one as it was now apparently out of stock! Never again!”
“One thing: DO NOT ORDER FROM THEM.
I don't know how this company can be allowed to sell anything.
I ordered a dress on a next day delivery but haven't received anything and you can't get any support as customer service is not helping at all. My bank account has been charged of course. This has been done quickly! It is simply theft! I will definitely report them as it is simply not acceptable. They gave me a tracking number that is not working. I am even wondering if they actually sent anything.
Also, you can't call them, you can contact them only by email, facebook or twitter wich is also unacceptable. How is that allowed? They dont reply or when they do, it is to tell you to send a private message even when you have already done it 2,3, 4 times and didn't get any reply!
I will definitely report them and even use the Ombudsman association if I have to.
For your own sake, please trust bad reviews it is VERY bad.”
“I ordered 9 items from them, only one arrived, the others are missing, no tracking update, no response from customer service and I still don't have my items. Their twitter customer service has hundreds of complaints from people with the same issues. They are a scam. The discounts are great because they are scammers. Don't ever buy here evvveeer”
“Absolute rubbish!! Didn't receive my order spent 3 days tryin to contact them they promise call backs and never call you. Sent my items again and received them the next day. They weren't great so wanted to return only to find you have to download and print a returns label!!! I have never heard of this they normally come with the package for easy returns. But instead I have to find a place that will print this for me as I don't have a printer. Stupid company won't be buying from them again worst customer service I've come across just utter rubbish”
