“firstly when my order for a black large top arrived it came with an invoice for a size 10 green dress for a woman who was obviously not me. After returning the top (and changing the invoice to my details) it took a month before I had to call them to find out why they had not refunded my money. The website says if you contact them, they will contact you back immediately. This reply is an automated reply to tell you the human will take another 48 hours. When I was contacted, I was asked to send my proof of postage via a photo, which I did. I was then informed that actually it was not the proof of posting at the post office I required but when the post office hand it over to the courier!!!! After explaining to the girl, that after I had proved the top had left my hands, and had been passed safely into the hands of the post office, my responsibility was over. I was the referred to the next department who took another 48 hours to respond. They off course said I would receive my refund in up to 7 working days. I have excluded Christmas and weekends from my calculations, and 11 working days have passed, and still no sign of a refund. This has taken 5 weeks in total, and is still not resolved. Be warned , this is quiet literally a shabby outfit”
“You would be better off shopping at a pound shop than buying this second hand rubbish. Ever thought why there is a lot of returns, read the reviews the majority of these are for returns. There is pallet after pallet coming into the warehouse everyday of returns, and large mail trollies coming in. Your buying secondhand returns classed as new.”
“All these people who say it is good must be desperate. Its rubbish with stuff that as been returned after somebody else as worn it. It goes back out on sale again for the full price. Its cheap and nasty rubbish”
“I am so sick and tired of this disgusting company. They love tricking customers with next day delivery promo codes and my delivery delivery never comes next day. I’m so sick of this them, they have no
Contact number, delivery company is useless and boohoo
Are always inconviencing me. Too quick to take money out of you’d bank accoount and you don’t get the service u pay for smh”
“I'm very satisfied with the items I purchased from boohoo and would have gladly recommended them to anyone but for their DELIVERY COMPANY, HERMES!!
Not once, not twice but 3x they put it anywhere around your house and sign on your behalf as if you received the item. Even if you're at home, they ring the bell and Chuck it by your door and run off.. what a joke!
YOU MUST STOP USING HERMES OR DEMAND THEY TRAIN THEIR DELIVERY DRIVERS. They are bunch of jokers!”
“About Boohoo: the people who make up this company are a bunch of cheats, the few positive feedbacks are obviously written by management themselves. This company cannot be taken seriously; 15!!! directors in their management team and still no one has any understanding of customer service or, more likely, they are just a bunch of greedy people who absolutely don't care at all about their customers.
Here is the link to the management page so you can see (and count) for your self:
http://www.boohooplc.com/about-us/board-of-directors.aspx
It is unbelievable that in the year 2018 when we thought customer care was essential/crucial, this company is still disrespecting its customers in such a gross manner.
It is a shame that so many hard-working customers are receiving such a poor treatment, my urgent advice: DONT BUY FROM THEM AND COMPLAIN, maybe they will one day show us, customers, some respect.”
“This is the fourth time I’ve ordered off boohoo and they have messed up my order. The customer service team is rubbish and not at all helpful. The always say that it’s not there fault and blame the delivery people or that it’s the retailer they buy from. They really need a contact number to speak with someone over the phone. I will never buy from this site again.”
“Absolutely rubbish customer service! I spent over £300 with them in the last few days and one of the items weren't in stock despite it being shown in stock allowing me to make the purchase so they cancelled it. I wanted the item so was willing to comprising for the next size which was in stock, but given the error was Boohoo's they wouldn't honour the price of the order they cancelled even though it was their error and I just wanted the same item in an alternative size. I won't be shopping with these clowns again and the way I'm feeling right now might even send all the items back out of principle”
“Absolutely rubbish customer service! I spent over £300 with them in the last few days and one of the items weren't in stock despite it being shown in stock allowing me to make the purchase so they cancelled it. I wanted the item so was willing to comprising for the next size which was in stock, but given the error was Boohoo's they wouldn't honour the price of the order they cancelled even though it was their error and I just wanted the same item in an alternative size. I won't be shopping with these clowns again and the way I'm feeling right now might even send all the items back out of principle!”
“I've made two purchases from Boohoo, both disastrous. The first time I bought several items including Beauty and the Beast Soap Petals which came in an acetate bell-shaped jar in a cardboard box. They threw all my items in a flimsy plastic satchel with no bubble wrap. Predictably, the packaging of the Bath Petals was mangled beyond description.
It took several emails to work out exactly what I needed to do. First they said I may not need to send the item back, and then they said I would. They also wouldn't replace the item, they would only issue a refund. I had to post the item back at my own expense, retaining the receipt; wait up to 28 days from receipt of the item at their end for a refund; THEN send them a scan of the receipt asking to be refunded separately for the postage costs. The whole process took well over a month and more than a dozen emails, not including order confirmations etc.
When I bought the replacement item, it too as sent in a flimsy plastic satchel with no protection.
Foolishly, I made a second purchase. on November 26 I bought three Body & Bath Advent Calendars, because they looked awesome, and I know a bunch of teenage girls who I thought would love them. "Surely," I thought, "they'll send THESE in a box." Nope. They were thrown loose into a large satchel, not even a shred of bubble wrap, and all three calendars arrived crushed, torn, mangled, dented and dirty, with the items dislodged.
Not only that, but they took 15 days just to dispatch the items.
I emailed Boohoo right away. By the way, they always send you an email saying "we’ll pop you a reply within 48 hours," but it's a lie. I've never had a reply from Boohoo within 48 hours.
They wrote back to say "please send your item back in line with our usual returns policy," and instead of offering a refund of the postage, which would have been over AUD $15, they offered me a gift voucher, which is absolutely unacceptable. They also told me that the refund may take 28 days. This was the weekend before Christmas.
In despair, I realised I wouldn't have time or money to buy replacement gifts before Christmas. I'm housebound with illness, so I have to do all my shopping online. I decided to ask Boohoo to refund half the cost of the items and let me keep them. Many businesses offer this option, because it's cheaper than sending the items back. I waited and waited, but I didn't hear back. In the days before Christmas I asked my parents to buy me some large sheets of cardboard, and I made new boxes for the items in the advent calendars. It took me several hours over a couple of days. I was exhausted.
I still hadn't heard back from Boohoo, so I sent them another email reminding them to get in touch. Finally I heard back - they refused to offer a partial refund. I'm a little embarrassed to admit I burst into tears. I worked so hard on fixing up the damaged items they sent me, and I had tried to meet them halfway. It was too late to send them back.
I replied immediately asking the customer service reps to forward my request to a supervisor. That was 10 days ago. I never heard back.
I actually don't think I've ever had a less professional experience. It's like dealing with cheerful but utterly unhelpful robots. The returns process is ridiculously complex. They clearly take no care in packing items, and don't care if they arrive damaged. And it seems like they don't care whether their customers are satisfied either. As long as each person in the chain, including the customer, discharges their duty with regard to the system, Boohoo is happy. So the people at the dispatch centre throw your item in a bag and post it when they feel like it, the customer service people reply to your email when they feel like it with a bland, impersonal response that doesn't actually help you, and the people in charge of processing your refund do so when they feel like it, and refund the cost of postage for damaged items only if they feel like it.
So, yeah. I'll never be buying from Boohoo again, and I wish I hadn't bothered in the first place. I regularly buy from the leading English online fashion and beauty store which is light years ahead of Boohoo in terms of customer service, and has never made me cry.”
“This is an appalling web based only retailer. I purchased a gift voucher on 18/12 as a Christmas gift but have no voucher code to initiate the voucher. All you get when you email is a holding email and stock answers that do not review and resolve the problem. I want my money back but that will prove as difficult as getting the initiation code. Do not use them and pass the word on.”
“I have been purchasing from Booboo for nearly 7 years now. I find their collections to be trendy and affordable. I love buying maxi dresses from them.”
“Bought for a present at Christmas far to small not the size said it should be now been told will not exchange or refund do not shop with these look elsewhere”
