“I ordered a jacket and paid for next day delivery, it didn't arrive when i looked on tracking it said contact retailer. I contacted boohoo through there website chat, to be told there was a problem and they needed to contact Hermes, which takes 24-48 hours! I asked for a refund and they said they couldn't until they had spoken to Hermes, what a joke. The clothes are cheap but so is the service, my advice is shop elsewhere!”
“The customer services is the worst!!!!!!!! I was sent the wrong size on a previous order. Months ago. I just kepted it and reordered. Mistakes happen. Plus I don’t have time to go to the post office to send something back. 😒 The new item came and I was satisfied. So I placed a new order about a week ago. This time with three items. Before I placed the order I tripled checked that everything was correct and The size was in US size.After I placed my order I received the order confirmation. I checked to make sure the sizes were correct on there as well. 🙄🙄🙄and when my order arrived. My jacket and shoes came in the correct size. But my dress didn’t!!!!! My receipt and order confirmation both say US size 10 so I’m trying to figure out how I get a US size 14 dress!! No one has replied to emails. The customer services number is just a vm. I will never order from this company again. It’s ridiculously. No one has time or money to be wasting. Because ppl can’t take the time to package right. If I could leave 0 stars I would!!!!”
“I can honestly say that I absolutely love Boohoo! I've never really liked shopping so online shopping is perfect for me, I know I want something and I can go on and have a look without the stress of going into a busy shopping center. I live in Ireland and paid for the Premium delivery service so I get my deliveries next day. I can try them on in the comfort of my own home and if I don't like them, I just print off a label and send it back free of charge. It really doesn't get any easier. Some of the clothes can be a bit hit or miss but overall I've had a really good experience and have bought a lot of gorgeous stuff. Really good service and the customer service team are always brilliant if I have any issues.”
“If I could get back every penny I’ve ever spent on this website I would. Horrible cheap material, nothing I’ve ordered has been true to size and 9 times out of 10 an item I order arrives and it looks completely different to the picture on the website. Also ordered a few times and paid for next day delivery and received my items about a week or two after. The final straw was when I ordered a bodysuit last week, it came ripped, awkward to put on, takes about 10 minutes, and I had to look at the item and the picture because what I received and what the model wears on the picture looks like two completely different items. Never ever EVER again will I order from here.”
“This honestly had to be the worst shopping experience I've ever had. As a first time customer of boohoo to order something for next day delivery only for it not to turn up. Only after am I told if you want the courier to get out the van a ring the bell or actually deliver the parcel you need to leave extra instructions for him to do so. This I was told would take an extra 72 hours to pass on the instructions at which point I cancelled the order only to be told there's a 21 day refund process. I'm sure it only took seconds to take my money but 21 days to refund it? Maybe I just personally had a bad experience, however I would say be very very wary”
“Do not buy from them, they will send you the wrong items and give you hard time to send you the right one wasting your time. It's really disappointing and frustrating, not worth going through all that. I will make sure that every possible potential buyer is aware”
“Clothes are updated regularly and for a good price. As a student, I recommend paying for the premier delivery at £10
For next day delivery on all orders for
A year!! Never had any issues with delivery or refund and I order from here between 1-5 times a month. Only issue is that some of the tall section (which I wear) is sometimes too short, but they are quick in replying when you need a refund.”
“Ordered medium sized jumper for my mum for xmas she said its far to big..more like xtra large fitting. So returned and never got a refund. BEWARE NEVER BUY OF THIS COMPANY”
“Worst customer service ever!
Website states "ALL" items, will receive a discount on checkout yet this is not the case. Boohoo says it not on sale items. this also applies to postage cost. Buys beware.
Also when ordered the items went to wrong address now both Boohoo and DPD are not interested in giving me an explanation.”
“As a student i am always looking for the best deals, so once i came across Boohoo i had to order the prices seem very reasonable and affordable.
However after ordering different item though-out the year, i had mixed opinions on boohoo.
.The prices are reasonable
.but you really do pay for quality. the cheaper items tended to be thins and see though material, whilst the more expensive items had much better quality.
. Also the items are always delivered on time”
