“Every parcel and every item I've tried this year been sent back. Clothes look good on pictures, reality is shocking. Bad quality fabric,.absolutely not fitting sizes, something size 20 I couldn't not fit into and some 16-18 was fine but ... that quality is really shocking. Last ordered item was blazer, paid Ā£26 I bought bigger size as I am and guess what, is to small on my arms !!!!!! Will never ever order again, waste of my time.”
“They said if I returned them, they would not be refunding my shipping fee and on top of that, I had to pay additionally to ship it back to them for a refund! They have deleted their contact page off their site and hide their customer service contact on twitter.
BOOHOO CUSTOMER SERVICE+1 (805) 41O 5O4O
BOOHOO PHONE NUMBER+1 (805) 41O 5O4O
BOOHOO HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O
BOOHOO CUSTOMER SERVICE+1 (805) 41O 5O4O
BOOHOO PHONE NUMBER+1 (805) 41O 5O4O
BOOHOO HEADQUARTERS PHONE NUMBER+1 (805) 41O 5O4O”
“I ordered a bra 38 c online from Boohoo and which I couldn't do up as it there was about a 20 cm gap between the two ends of the bra. Shockingly small sizing. Having read several reviews online it seems their sizing is very hit and miss.”
“Absolutely shocking sizes ordered a jumpsuit really nice looking very thin material ordered 18 could not even get up my legs , measured the waist on it and by there size guide should be able to fit a size 10-12 very annoyed they should add the sizes to the description and some reviews to the items so it gives you a bit of information , wonāt be ordering from them again”
“Can't give zero stars! This is the third time I have asked for next day delivery and the third time it's failed! Blaming Hermes and it turns out they forgot to send it! Contacting customer service and they either ignore you and just keep sending a message to rate the service. No remorse no compassion worst customer service. Feels like talking to a robot, can't speak to any supervisors or complaints department. Lost a long term loyal customer here! Will avoid at all costs!”
“Sized up and the pants were still too small not to mention the quality bought through Debenham boohoo product absolutely scam for what I paid absolutely embarrassing”
“I have been in contact with the customer service for
MONTHS! I was first told I was going to get a refund on an item that was faulty, the fabric was looking really bad. However, I never received the money. It was through Klarna which feel safe, and they can back it up to. Boohoo claim that they had sent it but Klarna customer service can't see it and I have not gotten it. Klarna asked me to contact customer service again and now I am in a loopā¦ they do not want to pay me back my money even though they sent me an item that was brokenā¦ every time they tell me the same story without even looking at my actual request. After a loooong conversation back and forth they sent my request to a "special unit" but did I hear back? NO! I have never been treated so bad by a company and would never order from them again and please don't! If the item is faulty they won't make a refund. The most annoying part is that they have waited out this for months and have now said that because the order was made 6 months ago they cannot give me a refund as they cannot process the Klarna order. But when talking to customer service at Klarna they said it is just one button, easy and simpleā¦ unbelievable!”
“This is based off only one order because I have only ordered once from them. I ordered a dress and a skirt set and they were both exactly what they looked like online and the quality was solid. About what you would expect for the price. Shipping was about ten days but the site does say 7-10 days so expected. I followed their size guide/survey and everything fits pretty well. I think people that complain about this site are expecting to get high end designer quality for boohoo prices. I got exactly what they advertised and what I expected so 5/5 for sure! Will order from them again.”
“UPS would not deliver because they are pending $28.20 broker fee from the company. I already paid for the shipment while purchasing so this is ridiculous. Why a customer has to pay broker fee on delivery? This is a fraud company. DONOT buy from them”
“Sizings are way off. Iām a uk size 12 - ordered a size 12 and 14 dress. Tried both on size 12 wouldnāt zip up as it was so small, size 14 fits (just) but really tight in the waist area. Size 14 from anywhere else is usually on the big side for me. Ended up wearing said dress as a long top with leggings underneath as was so short I could bend down without flashing my booty otherwise!”
“ordered clothes i had to wait nearly 10 days to received my order even tho i had an email staying he was being delivered so i waited on for, which then I was disappointed as 3 out the 4 items was see-through and when returning there was no return slip so had to email for one and then sent me a returns slip i have to print out!”
“Bought a 36G bikini top (I am a 34F) but was worried it would be small... I wasn't wrong. I would say it measures at a D cup, not happy at all and will be returning.”
“Girls take note!! I rarely order from online clothes shops but when i do it's usually new look or summit,
Anyways,im a uk size 10 normally,so i ordered 2 pairs of jeans in said size.Let me tell you,im not a big girl by any means,BUT i have thighs that could choke out a world champion wrestler or put a grizzly bear to sleep in seconds.Those size tens were not playing,barely got them to my knees,and the high waisted ones,well i got those up and fastened,but that was it,i didn't dare bend down or breathe out cause that button would have shot off so fast,it would have broke the sound barrier.So moral of the story,in my opinion,order the next size up if not 2 sizes up.”
“Only giving them 1 star because 0 is not an option. Absolutely shocking service! They sent me the wrong item, and after requesting a bunch of information some of which had never been shared with me (like the product code of the random wrong item they sent) they refused to send the correct item, even though the screw-up was entirely on their end and the item had been ordered for an occasion so was time sensitive. Avoid this company at all costs if you value your time and money!”
“I ordered 5 XXXL shirts from them for my brother on Christmas. Went well he loved them.
I just ordered 4 more shirts for my brother's birthday. The shoulders on all the shirts were way too snug and did not fit him at all. I complained that I went by their sizing and it was not my fault. They said if I returned them, they would not be refunding my shipping fee and on top of that, I had to pay additionally to ship it back to them for a refund!
They have deleted their contact page off their site and hide their customer service contact on twitter. They will send you canned responses and they don't care at all. I lost money because of their incompetentence. I wish I had seen the reviews sooner. AVOID AT ALL COSTS.”
“Sizing is completely wrong!! Iām a uk 14, ordered a uk 16 and everything is to small? Iām a uk size 5 shoe and again they are too small. I do not recommend and I wonāt be ordering from there again.”
“Shop from here a lot
Very easy to navigate
They always have different colours
Easy to return if not satisfied
All round its been great shopping at Boohoo”
