“ordered clothes i had to wait nearly 10 days to received my order even tho i had an email staying he was being delivered so i waited on for, which then I was disappointed as 3 out the 4 items was see-through and when returning there was no return slip so had to email for one and then sent me a returns slip i have to print out!”
“Bought a 36G bikini top (I am a 34F) but was worried it would be small... I wasn't wrong. I would say it measures at a D cup, not happy at all and will be returning.”
“Girls take note!! I rarely order from online clothes shops but when i do it's usually new look or summit,
Anyways,im a uk size 10 normally,so i ordered 2 pairs of jeans in said size.Let me tell you,im not a big girl by any means,BUT i have thighs that could choke out a world champion wrestler or put a grizzly bear to sleep in seconds.Those size tens were not playing,barely got them to my knees,and the high waisted ones,well i got those up and fastened,but that was it,i didn't dare bend down or breathe out cause that button would have shot off so fast,it would have broke the sound barrier.So moral of the story,in my opinion,order the next size up if not 2 sizes up.”
“Only giving them 1 star because 0 is not an option. Absolutely shocking service! They sent me the wrong item, and after requesting a bunch of information some of which had never been shared with me (like the product code of the random wrong item they sent) they refused to send the correct item, even though the screw-up was entirely on their end and the item had been ordered for an occasion so was time sensitive. Avoid this company at all costs if you value your time and money!”
“I ordered 5 XXXL shirts from them for my brother on Christmas. Went well he loved them.
I just ordered 4 more shirts for my brother's birthday. The shoulders on all the shirts were way too snug and did not fit him at all. I complained that I went by their sizing and it was not my fault. They said if I returned them, they would not be refunding my shipping fee and on top of that, I had to pay additionally to ship it back to them for a refund!
They have deleted their contact page off their site and hide their customer service contact on twitter. They will send you canned responses and they don't care at all. I lost money because of their incompetentence. I wish I had seen the reviews sooner. AVOID AT ALL COSTS.”
“Sizing is completely wrong!! I’m a uk 14, ordered a uk 16 and everything is to small? I’m a uk size 5 shoe and again they are too small. I do not recommend and I won’t be ordering from there again.”
“Shop from here a lot
Very easy to navigate
They always have different colours
Easy to return if not satisfied
All round its been great shopping at Boohoo”
“Purchased clothes from here numerous times the last few orders when worn come out itchy and in whelts & spots , will never purchase from here again as they must have changed their supllier or using harmful chemicals So disappointing”
“Fast delivery and good customer service but the jeans sizes run far too small! About two sizes too small! You’re better off buying jeans elsewhere if possible.”
“Unfortunately the two t-shirts I bought were far too short. I waited 15 days for my refund. Then it didn't arrive and I was asked to wait another 7. I don't have a printer so had to pay to return order.”
“Paid for premier should get next day delivery but they now want to charge me an extra 1.99 every time I shop. By by going to take my business elsewhere”
“Terrible customer service..requested parcel to be sent to a collection point shop...received confirmation that parcel was delivered but random picture of house where it had been delivered. Shop confirmed they had not received parcel. Contacted Boohoo who stated it was my problem I had a to report it as theft which I tried twice ( the police could not do unless I could confirm where it had been left as no proof it was actually stolen) Boohoo said nothing else they could do so no replacement or refund unless I got a crime number.So even though they choose Hermes as their delivery company, they have local pick up points/shops allocated who scan parcels in and out for collection , if the parcel goes missing during this process they do not take responsibility all they kept saying if I had to have a crime number and they could not refund unless I got this.
I feel once they have your money it's your problem if item goes missing and you are left to do all the chasing even though I had obvious proof available that it was not delivered to the allocated pick up shop”
“I'd give 0 stars if i could (never thought i would have to say that)
I ordered on the 1/16. I paid for express shipping. After waiting 3 days and seeing my tracking number had not updated and still said label created i messaged and they apologized, using an obviously cut and paste message, blaming a shipping delay. I can tell that it had not ever shipped. But i said ok and waited a week after that it still said the same thing all in all they wouldn't do anything until the Feb. 2nd. Honestly if i didn't send multiple emails and messages i doubt they would have done anything. In the end after telling them to refund me I wasn't going to play that game they refunded me then had the gall to say as an apology if i would like a $5 voucher for my next order. I told them no I'm not ordering from them ever again. So my suggestion don't order if you do stay on top of it. Horrible company. Side note for the entire time i waited the tracking still said 'Label Created'.”
“Dont choose next day delivery as it's a scam!!
Charge you £6 but they use Hermes as couriers and everyone knows they are completely useless, they will send you an email saying the package is delayed and allow 72 hours for delivery....so you've paid £6 but wont get your package the next day!!!
Will NEVER EVER use Boohoo again, majority of clothes are tacky anyway.”
“The prices are amazing and the many products I have bought are very good. I have only had to return three Items due to manufacturing faults and was refunded very quickly. I live in Australia and find it hard to buy tall clothing. I used to buy from Long Tall Sally before they went under because of Covid. A new company took them over and the prices are still very dear. My
only complaint would be that there are no individual inside leg measurements for the pants which would be very helpful.”
“Deliveries that are tampered with and items missing.
Deliveries that go missing for weeks.
Customer service is shocking.
Point blank refusal to refund money after 3 weeks.
Keep giving tracking information that doesn't match my address.
Continually told I have to wait another 24 or 38 or 72 hours for delivery which blatantly isn't going to arrive.
Chargeback only option I'm left with.
I am going to make sure I post on every site and every social media platform about the crapness of Boohoo.”
“I don't know why i didn't learn from my first experience with this company. I decided to give them another chance and what a mistake that was.
I placed an order for an item that i now need to return but i can't create a return as the system is still saying that the item is dispatched and not delivered. All day i have been trying to explain this to customer service by whatsapp and all day they have been blaming me saying that i have got a number wrong or i haven't logged into the portal correctly!
Don't waste your time or money ordering from this company.”
“Jeans just won’t fit you, way too small- dresses have stretch so they do the job but best to size up always, maybe 2 sizes if you want to be able to breathe :)”
