“Being a regular boohoo customer, the customer service is just absurd. The delivery is a joke, I ordered something last week and I never received it, now have to wait til I can contact again for my refund, every time I order for next day delivery, I never receive it, it’s either they “lose” it, or it comes a week later! Then they have the cheek to offer a reorder after the item goes out of stock, they don’t offer anything as an apology, just say sorry, your sorry ain’t good enough mate, sort out your delivery service and your customer service. It’s a shame you lost a valued customer because I’m never ordering from here again!!!!!”
“The materials used are so see through - unwearable!! The sizes seem to have no consistency and the quality is what you would find on a cheap market stall. Avoid!!”
“Bought 4 items, they took payment for all 4 but only sent out 2 (no stock apparently, despite the items still being "available" on their website)
2 weeks later, no refund or mention of it whatsoever!
Now trying to chase them up with no contact number to call.
What a joke. AVOID!!”
“Bad quality/ thin material and everything is extremely short! Ordered 8 dresses and not one came anywhere near a suitable length, more like tops. What height are the models? The dresses all look a decent length on them! I am 5ft9inches so not a giant! I wish boohoo would let customers rate each item like they do on very so customers can read feedback on length/quality/ overall fit etc before purchasing.... although maybe no one would purchase anything.”
“I ordered some bits on Thursday for my night out on Friday and paid the extra for next day delivery and it didn't even turn up! It's arrived today(Monday) at 7.25pm! Ridiculous and waste of my money!”
“Used to be really good (few years back!) But these days they have changed their sizes. Everything is TINY!! L is like S
I have tried to order several items and it's all so small its ridiculous.”
“I bought a coat for £50 from boohoo, there was dusty marks all over the bottom of the coat, the strings weren’t even attached to the coat I had to sit there threading it threw myself, the quality of the coat is not very good, won’t be going to boohoo again”
“The quality dropped massively. I used to be a big fan. But it really changed, i ordered a lot with boohoo, and the quality is really poor. Nothing like on the pictures. Sizes messed up. Fabrics literally see-through..
After wasting money on many occasions, i give up.”
“Very disappointed. They state that shipping only takes 7 business days to Europe but not true. I ordered on the 6th of February and they want me to wait until the 11th of March. I asked for the refund and they want me to wait until it finally gets here so that it can be shipped back and then they will discuss the refund. I will never order from the again.”
“1. Next day delivery (paid) comes at the earliest 3 working days later.
2. The clothes quality is not great, though you do get what you pay for.
3. Size 8 and 10 are the same size around the waste, though wider round the legs (makes no sense)
4. If you order an item and that colour is out of stock, they will change your order and send you a different colour without your consent, causing you an added trip to the post office to return!
AVOID unless your desperate and on a cheap budget!”
“Quality of the clothes shockingly bad!!! Clothes and shoes I ordered are poorly made.
The quality has gone down hill!!
Never again will I buy .. returned all my order”
“Used boohoo quite a lot but the last 2 items I have ordered were both faulty large hole in waistband (jogging bottoms) and wool coat was longer at one side than the other plus all buttons were sewn on puckered and even though they were notified of this upon return I was still charged the 3.99 postage each time therefore I will not be using boohoo any more”
“I paid for the yearly premier next day delivery!!? I placed an order 3/02/20 received a email from Hermes 04/02/20 stating there’s been a delay!! Checked tracker today 05/02/20 and still not with courier!! I went in chat to question this and was told to keep an eye out for it over next 24-48, and this service normally works, sorry but that’s hardly next day delivery and obviously the service doesn’t wrk as I still haven’t received my order!! Don’t offer a service if you can’t adhere to it!! Basically paying for this service is a total waste of money!!”
“Never ever had such a terrible experience online shopping. I paid n extra £10 for next day delivery to receive 8pm at night. Awful quality clothes, really cheaply made. I then completed returns form as advised online to have 4 of the collection points tell me Boohoo haven’t emailed me the correct labels to even return. Customer services of Boohoo just said I must be confusing everything and not a lot they can do. Absolutely disgusting when I’ve now just wasted £100”
“They are extremely hit and miss with both sizes and quality. Now I always allow for this when ordering by picking larger sizes (sometimes x2 my usual size) and still items arrive that are woefully too small.
Then I ordered shorts which fit ok on the waist but the legs were stupidly baggy and very unflattering.
A skirt the same size as the shorts was miles too small. A jacket meant to be a suede cropped jacket (and it was not cheap!) is the worst material I’ve ever come across in my life.
We all allow a little bit for this when shopping online but Boohoo really are tacky, nasty materials and badly sized. And they’re not exactly cheap these days either.”
“Boohoo need to stop selling clothing above a size 12 until they actually understand what a plus size body needs. I'm not a big girl. I'm a size 12/14 curvy girl and I've been left really upset when I've ordered clothing off the website because it is ridiculous how much smaller it is than it should be.
Sorry, but this is an honest opinion.
The clothes look very stylish, but I think this clothing store is only for a more petite customer”
