“Have been a loyal customer since 2013, my last order was a disaster and I say last as it will most likely be my last with your company. It got lost on the way and after 4 requests through your customer service team I was nowhere near getting an answer on when my parcel would arrive. Today, 1.5 months after I placed my order it finally arrived, 1 month after the guaranteed delivery time, oh and to mention I got no replies after my second inquire about the order, still await a reply from your customer service team.
To top this it seems as after the second reply from your customer service team my account to your website has been deleted with no explanation and I've requested why this has been done both via email and social media without answers on this as it seems you're avoiding me.
You should definitely think about treating your customers better, they're the ones that bring you business. An explanation in regards to this matter is still appreciated and you should find my inquires in your emails or facebook, most likely you know who I am from this review.
Will not be making a new account to your site until I get an explanation and apology for this as this is not acceptable customer service.”
“I received my first order yesterday and I was super happy with the quality and how it looked and fitted , so I whent on the site again and ordered another top . I'm so disappointed with this top , it's such cheap quality , doesn't fit right and doesn't look like it did on the model”
“I was charged 18.39 for a dress which looked nothing like in pictures. I requested a refund and got back 14.40. Can they not do maths? Postage not included to calculation. Just be careful when you order from them. I would not do that again!”
“fucking stupid website. ordered a jumpsuit in the wrong colour and couldnt cancel it? Have to wait for it to be delivered and then return it which is fucking mad. website kept freezing fcking hate boohoo have pissed me right off DO NOT USE THEN ROBBING CUNTS”
“Their £1.50 delivery is super cheap and very quick. I ordered in the afternoon and my dress was with me the very next day.
The dress was very cheap and looked it which is why they only for 4 stars. But I guess you get what you pay for!”
“I ordered a few things from Boohoo.com back in June 2017. Due to poor quality I returned my order as soon as it was delivered. Today is 30 days since they got the returned items back, however, I still wasn't refunded. Also, i paid additional $ 20 to return the parcel.
I think the website is scam. Try to avoid it unless you don't mind to waste money.
It's already 40 days passed. I sent them clear pictures of the receipt as well as a delivery confirmation. Then they asked me what items I returned and I even sent PDF with detailed descriptions. I think they never refund anyone. I was dummy not to read the reviews first. What a waste of money. They email me the same thing: it takes 21 to 28 days, please provide proof and so on. Well, I provided all they asked... it is a scam!”
“Ordered black shirt they sent blue. Ordered next day delivery as I needed this shirt asap. Messaged ash of fb he said they couldn't send replacement even though their website still says it's in stock! Waste of time”
“I live in the US - ordered 4 items. Including shipping, it came to only $43. They shipped within 5 days. I was ready for disappointment, considering the too-good-to-be-true-price and bad reviews.
The quality is amazing, and I have not one thing negative to say about them. As I tried them on, I just kept saying, "Wow! This is waaaay better than I expected." If these clothes were in a local store, I'd have paid well over what I did just to have them.
With the bad reviews outranking to the good ones, I'm almost leery to order again. But, I'll at least give it another shot.”
“took my two returns to the hermes collection point near me on monday evening at 6 pm, the money was credited back to my account in two days. record !”
