“Don't order from @boohoo. Their delivery is poor, I've whatsapped @boohoo numerous times and nobody knows where my items are or when they will arrive. companies with such a huge following need to do better than this. Do not order from @boohoo unless you want to have your money taken and never receive the items you paid for.”
“If I could review it worse I would.
Bodysuit turned up with no hygeine sticker, covered in a lady's bodily discharge & white marks all over the crotch area. This bodysuit also stunk of perfume. It is a disgrace they sent it back, that Boohoo returned it and that Boohoo re-sold it.
There was another one my wife ordered without the hygeine sticker too. This one smelt fresh but she was too disgusted from the other one to wear it.
All in all, they offered her a pointless gift card for her troubles. They tried offering £5. (POSTAGE IS £4!)
Do not use this company. Their standards are appalling and their customer service is worse.
If you do go against this advice.. don't order a bodysuit for the love of God!”
“Boohoo is everything that’s wrong with online shopping. Awful customer service reps, awful communication, bad attitudes, not trained properly, the worst delivery service, misleading promotions, misleading pricing system, bad quality clothing. I literally have not one good thing to say about this awful company. It’s run by a bunch of brainless idiots”
“TERRIBLE CUSTOMER SERVICE - Boohoo and Hermes - who are also the worst ever messed up my delivery. Spoke to Boohoo via the Twitter team, who keep telling me I have to wait an extra 7 days until their system updates for a replacement or refund to be actioned, even though they can clearly see that I have not received the order. Extremely unhelpful and I am really disappointed in the way this has been handled. I don't think I'd shop at Boohoo again.”
“Placed my first order yesterday. I chose next day delivery. Arrived this afternoon. Jeans and one of the tops are perfect, they suit me lovely. I was really worried about the size as I am curvy girl and it is difficult for me to find the best jeans for my shape. Second top I just don't like it. I would buy again.”
“Really disappointed, ordered 3 tops sizes are horrendous. Returned straight away and still waiting on a refund!
No phone number will never order from here again. Lesson learned..
Other reviews ive read says it all!”
“Boohoo has always been my go to for a last minute outfit or a great bargain. Recently, over the past 2 months or so I have had to return every single order I have bought (except 1). I have no idea what has happened with the sizing but over the past few months it’s gone right out the window. I am 5’5 and ordered a tall bodysuit ... the tall range being aimed at 5’7 and up? It was cutting me in half ... your be lucky if someone 5’2 managed to get in to it. Think this will be the last time I order as this will be the 4th order (out of 5 made) I have had to return in 2 months due to sizing being not true to size.”
“unfortunately, the quality is appalling, worse than primark. I don't remember buying anything so bad, had to send back. Will stick to Asos for online purchasing.”
“Very bad experience with this shop.Their strategy to attract more buyers is to send discount codes which don’t work.When contacting them you find out the code is expired even you received it 10 min ago.
Just a shame.”
“I purchased a few items, all of which were of really bad quality! Most of the items also had a really bad odour when I opened the packaging! Overall I was extremely disappointed!”
“I purchased some clothes a few weeks ago and had to send most of them back because of very poor quality and misrepresented in the photos. Hermes has shown that the package was delivered and signed for, yet Gemma in customer services lies to me to say it’s not been delivered. I am a very sick woman and the stress of chasing up my refund is making me quite ill. Gemma has stopped responding to my emails now I have the proof of delivery. I am considering speaking with online fraud police as my concern for my unreturned money is now growing on an hourly rate.”
“Returned an item a second time after fitting was bad. There wasn’t an option to select as verbatim so used “didn't suit” as reason for return. CONNOR from customer service firmly declines a full refund. They returned funds for the item but not the delivery. Second time i had to chase after a purchase and this time round , it’s really getting frustrating. I though it was a simple returns process. I’ll be using ASOS next time and urge everyone else aswell if you want to avoid this grief.”
“If you ever want a refund make sure you don't need the money for close to a month! when amazon can get the money back in my account the same day as they receive the broken item why can't BooHoo?
terrible.”
“My daughter bought a dress from Boohoo for her grandads funeral, when she opened it there was a hole in it, which looked like a scissor cut, firstly an item should not have been sent out like this, I had to repair it the best I could as we was limited for time as the funeral was the next day. Although what’s even worse I emailed Boohoo and they requested photos of the hole which I emailed nearly 2 weeks ago, and I still haven’t heard anything!! Terrible service at such a distressing time anyway, and don’t have the decency to reply or even bother resolving the issue. Absolutely disgusting customer service at anytime but at a time like this. They don’t even deserve one star but it wouldn’t let me leave a review with no stars!!!”
