“Placed my first order yesterday. I chose next day delivery. Arrived this afternoon. Jeans and one of the tops are perfect, they suit me lovely. I was really worried about the size as I am curvy girl and it is difficult for me to find the best jeans for my shape. Second top I just don't like it. I would buy again.”
“Really disappointed, ordered 3 tops sizes are horrendous. Returned straight away and still waiting on a refund!
No phone number will never order from here again. Lesson learned..
Other reviews ive read says it all!”
“Boohoo has always been my go to for a last minute outfit or a great bargain. Recently, over the past 2 months or so I have had to return every single order I have bought (except 1). I have no idea what has happened with the sizing but over the past few months it’s gone right out the window. I am 5’5 and ordered a tall bodysuit ... the tall range being aimed at 5’7 and up? It was cutting me in half ... your be lucky if someone 5’2 managed to get in to it. Think this will be the last time I order as this will be the 4th order (out of 5 made) I have had to return in 2 months due to sizing being not true to size.”
“unfortunately, the quality is appalling, worse than primark. I don't remember buying anything so bad, had to send back. Will stick to Asos for online purchasing.”
“Very bad experience with this shop.Their strategy to attract more buyers is to send discount codes which don’t work.When contacting them you find out the code is expired even you received it 10 min ago.
Just a shame.”
“I purchased a few items, all of which were of really bad quality! Most of the items also had a really bad odour when I opened the packaging! Overall I was extremely disappointed!”
“I purchased some clothes a few weeks ago and had to send most of them back because of very poor quality and misrepresented in the photos. Hermes has shown that the package was delivered and signed for, yet Gemma in customer services lies to me to say it’s not been delivered. I am a very sick woman and the stress of chasing up my refund is making me quite ill. Gemma has stopped responding to my emails now I have the proof of delivery. I am considering speaking with online fraud police as my concern for my unreturned money is now growing on an hourly rate.”
“Returned an item a second time after fitting was bad. There wasn’t an option to select as verbatim so used “didn't suit” as reason for return. CONNOR from customer service firmly declines a full refund. They returned funds for the item but not the delivery. Second time i had to chase after a purchase and this time round , it’s really getting frustrating. I though it was a simple returns process. I’ll be using ASOS next time and urge everyone else aswell if you want to avoid this grief.”
“If you ever want a refund make sure you don't need the money for close to a month! when amazon can get the money back in my account the same day as they receive the broken item why can't BooHoo?
terrible.”
“My daughter bought a dress from Boohoo for her grandads funeral, when she opened it there was a hole in it, which looked like a scissor cut, firstly an item should not have been sent out like this, I had to repair it the best I could as we was limited for time as the funeral was the next day. Although what’s even worse I emailed Boohoo and they requested photos of the hole which I emailed nearly 2 weeks ago, and I still haven’t heard anything!! Terrible service at such a distressing time anyway, and don’t have the decency to reply or even bother resolving the issue. Absolutely disgusting customer service at anytime but at a time like this. They don’t even deserve one star but it wouldn’t let me leave a review with no stars!!!”
“Poor quality clothes. Clothes also stink like a garden shed; I shudder to imagine the cleanliness of their warehouse! Return process not clear and no label sent with breakdown of items! Will never use them again!!”
“I have ordered quite a few things at 25% . Just picked it up today and whilst happy with some of the items, other items are of poorer quality but that I could live with. My issue is no returns ivoice? Plus a damaged dress! What do I do now? Disappointed. Sent an email and now waiting, hopping CS will be able to help. Shame. Not happy!”
“Order 9 items from here
All but 2 were suitable but only refunded me for 4 items so I’m out of pocket for 3 items just seems strange when all was returned in one parcel at the same time
Never had a problem until now use to buy off here at least twice a month but not now as this as happend”
“Such quick service, I use them all the time and delivery is always when it states it will be. I still find it incredible I can order so late at night and it’s here he next day. Also, very easy returns with prompt refunds if needed. Incredible selection of clothes, can’t rate them high enough.”
“No receipt with order or information regarding returns.
Length too long - not indicated in advert.
Quality not so good.
Will not be buying from boohoo again.”
“Next day delivery is a joke
Next day delivery is a joke! £5.99 is not cheap and parcels never arrive on time.
Maybe more fool me, but I have placed two orders this week, the first time using them in years, and now I remember why.
Neither of the orders have arrived when they should have. The first was a day late, and the second will probably be around the same.
Part of me wishes to blame Hermes BUT I have recently placed an order with InTheStyle, who also use Hermes. The order was placed on the same day as the Boohoo order ( actually three hours later!) and arrived when expected.
I believe this is a Boohoo problem and not the delivery company.
If you want to contact anyone you have to send an email and wait 24 hours for a response.
This mess will require me going to my place of work on my day off and waiting outside until the courier arrives.
If you are not in a rush for your products I would possible consider them but not for anything required urgently.”
“Falsly advertising stonewash coloured jeans in the pictured but then says indigo in small writing.. nothing like in the picture advertising the butt shaper jeans.. LIES!!!! Returned item then tracked my return you received item 2 days later but took you 7 days to tell me you have now received my return then could take another 7 days for me to receive my refund!! DISCUSTING customer service will never be using BOOHOO again”
