“Really bad quality and sizes. Size 12 from boohoo the same as a size 10 from Topshop and New look. Not great for people conscious of their body image.”
“Made three seperate orders days ago and its still saying in process!! I need these items for my honeymoon!! Any other website can pack and ship things straight way but not boohoo?! I will not be ordering from here again!! Emailed twice no response!! Unacceptable”
“I would never order from here again . My item went missing and finally I tracked it to a completely different address. When I got my order completely wrong item . I sent it back refund was given but no postage. I messaged the team and they said sorry no postage to be refunded even though it was there mistake. Worst company I have ever shopped from”
“Delivery not received and the response from Boohoo says everything about the poor unreliable service they offer.
It was returned to the depot, possibly due to a mix up. It has now gone back out. I understand this situation is less than ideal but there's no way for us to get this sped up as it is within the couriers network.
We're not trying to blame the courier as we understand delays can happen and if there was a way for us to get this to you faster we would.
I can assure you these kinds of delays are completely isolated and we will be looking into this, and I am really sorry about this happening but on this occasion we will need to allow longer for this to be delivered.
Ash”
“This is the furst time i have shopped at boohoo and it will certainly be the last. Standard delivery (which i see as from ordering to my door) is listed as five days. Were currently on day 6 and still no order in sight, or dispatch email for that matter. After contacting customer service, which is also a pain as no simple phone number, i was just told to check back in 24 hours. Risiculous delivery times and ridiculous customer service.”
“Dreadful company. Avoid at all costs.
Ordered a dress for next day delivery as I was attended a wedding the day after. It didn’t arrive after waiting all day for it. Leaving me in the position to have to go looking for another dress late at night. Contact to the company is dreadful, there is no number to call and so you’re left to message them and wait on their response. They refuse a refund for the next day delivery charge even though it hasn’t been achieved and they have acknowledged a problem with the courier. I am told to wait til 9pm the next day.”
“Size 10 was too small, size 12 was massive, returned all 4 items and only got refunded for 2. Had to chase up. Got money back but not for postage. Horrid 1st time experience. Won't ever buy from them again.”
“Made an order last week and was delivered to my door without any problems...... Made a second order a few days later and got an email to say it will be delivered between 5-6pm. Didn't turn up. The got an email to say it's been delayed and now 7-9pm. Didn't turn up. I paid extra for next day. So I emailed and got a response back to say they couldn't find address. Strange...... They delivered here a few days ago with no problems. So I confirm address and was told they would deliver it the next day. Today. NO delivery at all. So I email them again. This time they ignore my emails. So I message on fb and they respond. With the same reply. They can't find address and can I confirm my address. Aaaarrrrrr......ive already done this.
Totally useless company...... Useless delivery company. (Hermes) useless customer service.
I wouldn't order from them again ever.... and I warn others to do the same. I still haunt recieved my item and getting NO where with the company.
I'll be calling trading standards”
“Ordered a number of items in early June. Received an email listing each item as dispatched. I have had experienced a pure frustration from my contact with customer services (they have a cheek to call it that) and I still haven't received my parcel and they still have my money. Don't order from boohoo. You cant ring them either it's all done by message and you get a different person each time, eg they respond to your message, you ask a follow up question and you get someone else who clearly don't read the message trail. Don't order from them, you will be sorry if you have a problem receiving your parcel.”
“I bought the £9.99 for a year of next day delivery, the next day option didn't select when I selected it so automatically went to standard delivery. I informed them within 10 minutes - which is plenty of time with others, that I would like to change it to next day delivery, but was told that it was tough. If I wanted it the next day, I'd have to do a second order...
Basically, never bother with BooHoo, their customer service isn't that great. Go to a better competitor.”
“Don't order from @boohoo. Their delivery is poor, I've whatsapped @boohoo numerous times and nobody knows where my items are or when they will arrive. companies with such a huge following need to do better than this. Do not order from @boohoo unless you want to have your money taken and never receive the items you paid for.”
“If I could review it worse I would.
Bodysuit turned up with no hygeine sticker, covered in a lady's bodily discharge & white marks all over the crotch area. This bodysuit also stunk of perfume. It is a disgrace they sent it back, that Boohoo returned it and that Boohoo re-sold it.
There was another one my wife ordered without the hygeine sticker too. This one smelt fresh but she was too disgusted from the other one to wear it.
All in all, they offered her a pointless gift card for her troubles. They tried offering £5. (POSTAGE IS £4!)
Do not use this company. Their standards are appalling and their customer service is worse.
If you do go against this advice.. don't order a bodysuit for the love of God!”
“Boohoo is everything that’s wrong with online shopping. Awful customer service reps, awful communication, bad attitudes, not trained properly, the worst delivery service, misleading promotions, misleading pricing system, bad quality clothing. I literally have not one good thing to say about this awful company. It’s run by a bunch of brainless idiots”
“TERRIBLE CUSTOMER SERVICE - Boohoo and Hermes - who are also the worst ever messed up my delivery. Spoke to Boohoo via the Twitter team, who keep telling me I have to wait an extra 7 days until their system updates for a replacement or refund to be actioned, even though they can clearly see that I have not received the order. Extremely unhelpful and I am really disappointed in the way this has been handled. I don't think I'd shop at Boohoo again.”
