“We don't like leaving negative reviews, but sadly feel that this needs voicing.
Our own fault from ordering from a company named 'Boohoo', perhaps the title should have warned us enough before proceeding to place an order.
Anyway, upon receiving the order, the quality is poor, and sizing is not reflective of actual size guide. My wife is a size 8, the clothing was at least 2 sizes larger and poorly cut.
Raised a return, sent items back on the Royal Mail tracked label. Items were recorded as received back to the 'boohoo' warehouse, but funnily enough nobody was prepared to produce a surname for the tracking!
Despite contacting 'boohoo' twice now, they claim their system hasn't received the goods (Royal Mail confirmation has been produced twice to them), and that if / when they receive the returns it will take at least 14 days to process.
Alarm bells continue to sound... this means the company has more returns than it can cope with (speaks for itself!), and that they have high reluctance in refunding customers they're money.
Good job we aren't holding our breathe, needless to say this is the first and last time 'boohoo' will be used by us.
Shall be interesting to see what Trading Standards say, and the legal advice we are seeking for 'boohoo' withholding the refund.”
“Just want to say, Not Recommended.
Check review before you order, cos I order before read review.
My problem is my package already more then a month and didnot arrived yet.
I keep telling them to refund so i can order from somewhere else, but they keep telling me to wait... Huh wait for how long?
Everytime I write message to them, every single messages answer with different people which is dont know the case and keep me reapeating the question and keep telling me wait and wait and wait.”
“Excellent quality sandals have ordered several pairs over past 2 year. Always receive them by the delivery date wrapped nicely too. Told other friends who have also bought. Love them.”
“It was the first time purchasing from Boohoo but i'm glad i did, they had a great selection and the clothes arrived next day due to an offer they were doing when I was shopping. Even when I was not completely happy with the fit of one of the dresses I bought, the refund was quick and easy. Give them a go..”
“I hate boohoo. Aparantly delivered my goods left in an open porch way to the wrong delivery addres i came home to no clothes! Yet they won't reply to my complaint but have taken my £380 for the clothes!!!"legal action being taken awful”
