boohooMAN Reviews

Name: boohooMAN
Rating: 1.66

1.7 Rating 708 Reviews

14 %

of reviewers recommend boohooMAN

Company Reviews

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Metrics

1.7

Based on 708 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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boohooMAN 1 star review on 21st November 2024

Anonymous

boohooMAN 1 star review on 8th November 2024

Anonymous

boohooMAN 1 star review on 30th October 2024

Danielle- A Customer Who Will Not Return Or Recommend Your Site

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pictures are a bit misleading to what the actual product is and make sure you order a size up because I ordered a large and it did not fit like a large at all.”

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Posted 4 years ago

“Boohoo is affordable and the quality of the clothing is great , I don’t know why there are so many bad reviews but I’ve had nothing but good experiences.”

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Posted 4 years ago

“I ordered a padded jacket that i really liked and (because they were really cheap, £4.8 for 3 pairs) some boxers. I was curious about boohoo and searched for reviews, then i saw all these low ratings here, but I was surprised that they arrived in time and they fit very well.”

Helpful Report

Posted 4 years ago

“For AMERICAN CUSTOMERS, I want to share with you that this company will not refund your shipping if you ask for a return. BoohooMan states in his website that all returns are free in U.S but they don’t say they don’t refund the shipping like other companies like Amazon or eBay would do. In my case I was disappointed for the quality of the fabric and that’s why I returned the product. Never purchasing anything from this clothing brand anymore. Do not waste your money on this brand”

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Posted 4 years ago

“Perfect very fast delivery and item is exactly what I wanted. Will defo use again and recommend”

Helpful Report

Posted 4 years ago

“Shockingly bad customer service and delivery. Their delivery company Hermes failed to deliver within the service timescales paid for (24 hours delivery even allowing for the bank holiday expected delays) and fabricated the information on their tracking system. Boohoo made excuses and delayed dealing with with the issue, email replies full of inconsistent and contradicting information, they refused to refund the goods not delivered refusing to take responsibility for their delivery agent’s failures. Unreliable and unprofessional.”

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Posted 5 years ago

“Poor customer service - not willing to offer any goodwill and exchange items that don’t fit bought fir Christmas presents as out of 14 day returns First and last time I will use this company”

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Posted 5 years ago

“I ordered this black/ white jacket for Christmas for a special loved one. I have emailed and all. I would send back but what is he to wear right at Christmas just a few days away. I am VERY upset at this and i will be posting about it on all social media platforms”

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Posted 5 years ago

“never again. took my money for 2 tracksuits I received one of them. when I contacted never got straight answer not willing to refund my money”

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Posted 5 years ago

“I will never ever order from here ever again I'm so mad I did not listen to the reviews because every issue I had with them was just about every negative review I saw about this place. They was having a really good sales so I ordered almost $200 worth of stuff for my boyfriend. He. wears a size 2x mainly and in certain stuff he has to get a 3X but mainly a 2X. I also heard that they run small . why did I order $200 worth of stuff all 3x and 4x and all of it was too small except for 1 jacket. The 4xl looked like an xl. Not long after that I process a return and they gave me the return shipping label on nov 12th in my email. That next morning I went to the post office and sent it off. then November 30th rolls around I get an email saying that they received my items and they would issue a refund and on the email it said it will take up to 7 days before a refund is issued back to my card. Well it's been two weeks and I tried contacting customer service which really upsets me that they don't have a phone number that you can call and talk to somebody. When I finally got ahold of somebody they told me it would take 21 days to fully process my refund. It didn't take them 1 hour to take the money for the purchase. Overall I just did not feel comfortable ordering from this website I don't like the fact that you have nobody to contact if something was to happen and in my opinion for me to be spending that much money I expect a little more clarity on how the refund process goes.”

Helpful Report

Posted 5 years ago

“So i order a lot of things in oktober.. from al those things there was 3 outfits that was good.. i send the the other stuff back to them.. i had a track and trace code that sad my things arrived on 29 of oktober.. till yesterday i waited and waited. I tryed to email them. Nothing helped!! Till yesterday i decided to send them a DM on instagram... there was a guy who helped me het my order it took 4 hours for him to find out where my order was. I send him al my information that i had... on 3:30 pm and 9 pm i recieved my money back on my paypall acount!!! Great service and the man did his focking best.. thanks Boohooman”

Helpful Report

Posted 5 years ago

“Had a terrible customer service experience. I bought some clothes on sale and while paying the discounted price was displayed but I was charged the full amount. When I contacted them they just shrug their shoulders and told me to return it. Upsetting and a waste of time, don't bother...”

Helpful Report

Posted 5 years ago

“Horrible really looks nothing like pictures online. Wish I listened to everyone else, would never buy again.”

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Posted 5 years ago

“This company is the biggest joke there is. I placed an order with them verifying my address what I had placed the order my address was incorrect in my items were already shipped as I was trying to return my items they said they would not be able to send it back to me unless I paid the cost of shipping. They also would not refund me the shipping cost even though they screwed up my order They also would not refund me the shipping cost even though they screwed up my shipment address. Customer service is the worst customer service I have ever dealt with and highly recommend anybody who is going to buy anything from them to look at the reviews before purchasing because they have no idea what they are doing and you will get screwed out of your money. No manager will ever message you you speak to low-level employees who also have no idea what they are doing or how to help. Good luck trying to get your order because you won’t.”

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Posted 5 years ago

“There’s no direct customer service and the sizing of the clothing is all off! Great pricing though however, there is grave concern when it comes to customers talking to someone about an issue!”

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Posted 5 years ago

“was very skeptical at first with the reviews left but i placed an order anyway and was very pleased. ordered a long mens coat it arrived fast the quality felt great , i was honestly very shocked and suprised with the bad reviews because my experience was nothing of the sort . People find any reason to complain and leave bad reviews. pay attention to detail when ordering your items . thanks boohooman !! will definitely order from here again”

Helpful Report

Posted 5 years ago

“Very shocking experience. The clothes are poorly made and there seems to be an issue with their sizing. As it suggests with the reviews below, xxxxl is equivalent to xxl. One product I had that was xxxxl turned out to be considerably larger than usual, the rest smaller. Save yourself the time and stick with ASOS, I know I will be returning to them.”

Helpful Report

Posted 5 years ago

“I just wanted to say that this company delivered 100% satisfaction to my doorstep. Everything was true to size, unfortunately I gained weight lol. But my first order was about $117 and change and I couldn't be happier. I definitely will be ordering again.”

Helpful Report

Posted 5 years ago

“Order one size, they sent another then didn't refund the delivery charge so it cost me money when their company made the mistake. Avoiding from now on. XXL looks like M right? Wrong.”

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Posted 5 years ago

“Poor service, in goods, customer services and 21 days to complete a refund? This is a beyond any joke.”

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Posted 5 years ago

boohooMAN is rated 1.7 based on 708 reviews