Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.92

3.9 Rating 386 Reviews

74 %

of reviewers recommend Bookaway

Company Reviews

Metrics

3.9

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“Great service and customer service were able to help when required. However the website could be improve specially at the level of managing existing bookings.”

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Posted 5 years ago

“Perfect service, clean bus and toilet, on time.”

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Posted 5 years ago

“Bookaway was very convenient when my friend and I traveled from Siem Reap, Cambodia to Bangkok, Thailand. Their rates are very reasonable and the service by their partners were excellent. The trip that took almost 9 hours was very comfortable as the bus they offered was spacious. Bookaway also gave a fast response in booking the bus.”

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Posted 5 years ago

“Purchased ticket and immediately saw that my booking date changed. The company would not accept, the preferred date. Stole money and would not make any allowances”

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Posted 5 years ago

“Warning!! Do not use this company. I booked a bus ticket through them 2 days prior to departure. They took the money from my account immediately. On the day of the departure I had to follow them up 4 hours before the bus departed because the booking still said pending. It then took them 2 hours to tell me that I didn’t have a booking on the bus, it was now full with no seats available. The solution they offered was for me to pay $100USD more to get transport on the day and they would not compensate me for the inconvenience in any way. I asked for a refund and was told it would take 7-10days to hit my account. Then they said if it’s there in 10days to contact them again!!! Leading me to believe it probably won’t hit my account in 10days. To make matters worse we arrived at the bus station and booked 2 tickets on the same bus for $20USD!!!! They mislead and lack integrity and then extremely unhelpful when I was inconvenienced. DO NOT RISK USING THEM. BOOK DIRECT OR USE ANOTHER AGENCY”

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Posted 5 years ago

Dear Andrew, we’re sorry to read about your unfortunate experience with Bookaway. Our clients and their comfort are at the top of our priorities, which is why we constantly work to improve this particular aspect with 24/7 customer support across 3 different channels. On this occasion, I’d like to clarify that we clearly state on our website that transportation availability is not updated online. In case the supplier declines a booking, we immediately provide an available alternative or offer a refund. Refund conditions are unfortunately not up to us – the 7-10 days waiting period is a standard condition with any international transaction. Please contact us at support@bookaway.com and provide your booking reference to resolve the payment issue. We hope you'll consider traveling with Bookaway in the future.

Posted 5 years ago

“I booked luxury minivan by Huu Binh Limousine from Hanoi to Sa Pa in Vietnam. Pick up from the hotel was at time and that is the only positive thing about that trip. Driver decided to pick-up some strangers on the way and give they a lift half way to the border with China. He did not speak basic english,( or pretend ) I was scared at some point, uncomfortable and almost 2 hours late to my destination. Never again!”

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Posted 6 years ago

“Bookaway's level of service is very poor. Firstly, don't ever try to book a ticket less than 24 hours in advance, as Bookaway will take your money but might not send you the confirmation in time so you will be left without a ticket. If you try to call their support line, no one will answer, but you will be told you are #1 in the queue for all eternity. Finally, they will ask you for a review after you use a service, but if it is negative they will not post it publicly. Very dishonest company.”

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Posted 6 years ago

“Easy to book, with all information needed available”

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Posted 6 years ago

“Service très médiocre, aucun moyen de les avoir par téléphone pour poser une question. Il y a avait un service de pick-up à l'hôtel mais comme impossible de les avoir au téléphone, impossible donc de demander. Résultat un tuktuk jusqu'à l'agence...”

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Posted 6 years ago

“I used bookaway to book a fast ferry from el nido to coron and i really loved the experience. The website is neat and organized with very clear information on what to expect! The pricing is very transparent so you only pay for what you see. No hidden charges. It was very smooth and fast.”

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Posted 6 years ago

“Easy and cheap! Got an email confirming our tickets with a couple days. Will book through them again.”

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Posted 6 years ago

“I bought a ticket but they didn't get me the ticket number and seat number so I couldn't join the bus. Very unorganized”

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Posted 6 years ago

“Not stress free but stressfull! No one knew who tour agent was so was left standing around. Was then told we missed the coach as the train was late. Utter lie, train was on time. On the return journey got left in the middle of surat thani and told to pay and get on a local bus to the train station. Paper work provided was uninformative to both english and thai people. Avoid at all costs.”

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Posted 6 years ago

“Great booking service, it couldn’t be easier we had a comfortable bus, welcoming staff, and arrival on time. Recommend using bookaway.”

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Posted 6 years ago

“We were very satisfied with the prompt timing, cleanliness of bus, agent response to our queries, bus driver courtesy and all this made our journey relaxed....we loved the wifi too.”

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Posted 6 years ago

“I just love this company. Everything goes smoothly and without any stress. I don't know this service for long but i fall deeply in love.”

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Posted 6 years ago

“Really attractive website, totally usefull when you travel around the world. Bookaway helped me lot of time and propose lot of kind of travel, cheap or vip Great and enjoy”

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Posted 6 years ago

“Bookaway sells ferry tickets that they are known to cancel within hours of departure. At this point when you get to the ferry company window, they charge you prefer than 3 times the original price to take a "private ferry" it is part of a huge scam and many people have been taken already. Do some research on Facebook and see for yourself. It's happened on almost all there routes. They don't offer services with the more trusted companies. Only the ones that have "unfortunate breakdowns" as they call them. They take absolutely no responsibility as they are most likely in on the scam. Can't wait until a class action suit is brought against them. Corrupt company.”

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Posted 6 years ago

“I’ve been travelling solo for 4 months and always use bookaway. It’s the easiest and most reliable way to book my transport while travelling and takes away any stress I have travelling alone. On one of my trips I accidentally entered the wrong destination and the team at bookaway helped me resolve the issue and changed my bus for me. There was also an instance in Laos where sadly my ticket wasn’t accepted by the bus company even though I had paid online, and had to buy a new ticket directly through the bus company but bookaway refunded me and apologised for the inconvenience. I highly recommend using the company. Reliable and simple to use. Also a big help paying online so I don’t have to worry about having enough cash. They also show you where you get picked up from and dropped off in your next destination so I can plan ahead which is important for me so I’m not stranded.”

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Posted 6 years ago

“ho prenotato con Bookaway un viaggio per 2 persone da HCMC a Da Lat, servizio perfetto con Minh Tri LImo, 6 ore comodissime e piacevoli, con soste per mangiare, prelevati da hotel in HCMC e portati all'hotel poco fuori la cittá di Da Lat. sono soddisfatto e consiglio Bookaway I booked with Bookaway a trip for 2 people from HCMC to Da Lat, perfect service with Minh Tri LImo, 6 hours comfortable and pleasant, with stops to eat, picked up from hotel in HCMC and brought to the hotel just outside the city of Da Lat . I'm satisfied and I recommend Bookaway”

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Posted 6 years ago

Bookaway is rated 3.9 based on 386 reviews