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Book Depository Reviews

3.4 Rating 248 Reviews
61 %
of reviewers recommend Book Depository
3.4
Based on 248 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Visit Website

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Book Depository 1 star review on 12th October 2022
Anonymous
Book Depository 1 star review on 15th February 2022
Jennifer
Book Depository 1 star review on 15th June 2021
Ana Davis
Book Depository 1 star review on 24th June 2020
John
Anonymous
Anonymous  // 01/01/2019
I ordered a book which was on offer at one third off the published price. I received confirmation and was told it would be dispatched in 2 working days. After several days it had not been dispatched. I contacted them and was told they didn't know what the problem was, but they would cancel my order so I could re-order it. Very strange that they couldn't just chase it up. I said I didn't want to re-order it as the special offer was no longer available. I did not want to pay full price especially as it was already late. I asked them to chase up my original order - however they just emailed me saying they had cancelled my order with no explanation and I would get a refund. When I complained and said I still wanted to order the book if it is still available they said I could no longer get the original discount. They didn't even offer to replace it or give me an upgrade to next day delivery etc. The customer service representative did not answer several of my questions and kept contradicting herself. It is clear they only care about money and not about customers.
Helpful Report
Posted 7 years ago
Great prices. Quick delivery. Great selection of books.
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Posted 7 years ago
A vast amount of English books available for selection to buy that I cannot find in my local book stores. Reasonable price. Books delivered at estimated schedule. Good shopping experience especially when you just buy one or two books in 1 go.
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Posted 7 years ago
Book Depository always has everything, including a huge selection in foreign literature. Website is easy to use and fuss-free.
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Posted 7 years ago
Their prices are good and the freight/postage charges are not padded out. There are many competitively priced options that look as though they want to gouge on delivery costs.
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Posted 7 years ago
customer service is excellent and they with you as a person not just another customer.
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Posted 7 years ago
Repeat purchases made and each time the service has been very good. Well priced books that are despatched quickly.
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Posted 7 years ago
Good efficient service
Helpful Report
Posted 7 years ago
Book Depository is rated 3.4 based on 248 reviews