Book Depository Reviews

3.4 Rating 247 Reviews

61 %

of reviewers recommend Book Depository

Company Reviews

Questions

Metrics

3.4

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

Popular Questions:

Delivery

How does Book Depository deliver? How long does Book Depository take to deliver? Does Book Depository deliver on time? How is accuracy and good condition of items delivered by Book Depository?

Customer Service

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How quickly does Book Depository resolve customer queries?

Helpful Report

(2 months ago)

Greater than 50% of reviewers feedback is Book Depository resolves customer queries in 2 - 3 hours.

Helpful Report

(2 months ago)

100.00%

Industry Average

“ Well packaged, prompt service of a wide selection of books. Cool book marks included as a nice touch. Promptly helpful and polite if contacted with a query. Free postage. ”

- Ann

“ Book arrived in time and in perfect order. Selection was great in the category which I searched. I have used the service before and have always been very satisfied ”

- Hilary McKie

“ Excellent service ”

- Kevin O'Sullivan

Book Depository Reviews

Customer Service - Good