“no refund despite the promise and the host "Aloni Neve Zohar Dead Sea" is utterly ignorant
after calling them for hours they made a promise to refund the trip due to cover, but know 2 weeks later still no money, and the is no way to call anymore and every email reply is looking like i have to start over every time , its either automated or clueless.
the host from "Aloni Neve Zohar Dead Sea" is not returning call or emails either”
“Never had an issue, very good customer service.
All of hotels have been same as pictures and surroundings also the same. Always happy using booking.com”
“Unbelievably bad service. We booked a hotel in mid-February and want to change the date by 1 day due to a change in plans.
My wife called the hotel directly who immediately agreed to the change in date but said that Booking.com need to make the change on their system.
I called Booking.com customer service who completely refused to change the date, provide a refund, speak to the hotel themselves, or allow me to speak with a manager.
Avoid this terrible company and book direct with the hotel.”
“Refusing to acknowledge my emails, despite sending them with outlook's recorded add-ons. Does not want to refund me for a stay that was a nightmare. Hostel River in Pilzen - keep your distance! The same with Booking.com - 'responding not com'”
“I booked early check in. Got confirmation.
When i arrive after 30 hours of flights, my room was not ready. Had to wait more than 3 hours
The booking site refuse to post my review on the hotel on theyre website.
The Hotel has 5 stars reviews only...now i know why!”
“Cancelled a booking 2 days before stay, B&B still took the money from my account against policy, refused to refund, booking.com said I did not cancel but applied for the cancellation, fobbed me off, never use them again”
“I have faithfully used them for years but then I had a failed booking which cost me £202 and they are absolutely not prepared to take any responsibility although I booked it through them in good faith. I almost cannot avoid using them sometimes which frustrates me as they have such a strangle on the market however wherever I can I avoid using them now.”
“Excellent service. Makes it very easy to find suitable accommodation whenever you're away travelling. Always a good range of choice and prices, with good info and reviews on each property to help decide. Would recommend the app for an extra ease in making and managing bookings when on the go.
Also a nice bonus to get £15 after a recent booking for using a friend’s referral link.
If you’re going to make a booking of over £100, feel free to use my link to do it and you’ll get £15 back too. Even if you already have an account.
https://www.booking.com/s/34_6/75cb428e”
“Really bad experience arrived at the hotel and they never communicate the hotel that we we arriving, the hotel was fully booked and I had to find a place to for family to sleep at the same day, we had elder people on our group it was really stressful, the reservation was still confirmed and the website the moment we were at the hotel hall and they had no information from booking.com, the website canceled our reservation as if they were doing a favor, never going to use it again”
“Unacceptable!! Never again.
F**king up my holiday by cancelling my booking for NO. REASON.
Emailed me to update my card details, do it at lunchtime, get confirmation that all is good. Guess what? 9h later I get a cancellation email that I have not responded to them.
I mean....customer service people do not talk to each other? Is the system down?
Providing inconsistent information, destroying my holiday for no good reason and now I am facing at least 30% bigger rates because of THIS?
To hell with it. Unacceptable!”
“Unacceptable!! Never again.
F**king up my holiday by cancelling my booking for NO. REASON.
Emailed me to update my card details, do it at lunchtime, get confirmation that all is good. Guess what? 9h later I get a cancellation email that I have not responded to them.
I mean....customer service people do not talk to each other? Is the system down?
Providing inconsistent information, destroying my holiday for no good reason and now I am facing at least 30% bigger rates because of THIS?
To hell with it. Unacceptable!”
“They lose your details and in turn lose the money you pay them BUT they Forget peoples bank statements. STAY CLEAR of booking.com. Book with TRIVAGO OR Expedia who are the Professional Ones.”
