Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s my fault for not checking out all details-I didn’t know it was for a small group for rich folks who are more daring than me, at 70, so I cancelled my reservation.”

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Posted 1 year ago

Hi Carol, Thank you for reaching out to us here at Bookmundi and for taking the time to share some feedback surrounding your booking experience. We are sorry to hear that the booked tour didn't work out the way you had hoped, and we completely understand how frustrating that can be. We've gone ahead and canceled your booking. We hope that this will help alleviate some of the stress you're feeling. One of our support team has reached out to you with an alternative tours that might work as per your requirement. We look forward to supporting you in any way we can. Kind regards, Sarah

Posted 1 year ago

“Staright forward. Very easy to book. Hassle free.”

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Posted 1 year ago

“Bookmundi referred me to a travel agent in an adjacent country to our destination country. The money was collected through Bookmundi, but all arrangements were made through Say Hueque in Argentina. While the people at Say Hueque were very nice, their response time to inquiries was consistently slow. After final payment, we were promised our final itinerary between 10 and 30 days prior to departure. I inquired about this with Say Hueque and was promised I would receive it shortly. We are currently 7 days from departure and have not received our itinerary despite repeated requests. An email inquiry to Bookmundi several days ago has not received a response. We were planning on doing some final trip planning based on the itinerary, but this is going to be difficult now. This will be my last booking with either company.”

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Posted 1 year ago

Hi Robert, Thank you for taking the time to leave a review about our response time. We’re always looking for ways to improve our operations, and your input is invaluable. We understand the importance of timely communication and thus, sincerely apologize for the delay in getting back to you and for any inconvenience this may have caused. We’d would like to take this opportunity to explain that the reason for the slower response time was due to a high influx of inquiries we were receiving during the holiday season. These circumstances temporarily affected our ability to respond as promptly as we normally do. We’d like to inform you that we have written to Say Hueque and they will reach out to you with the necessary information for your trip within the next 24 hours. Say Hueque is our trusted partner for any trip in Chile and Argentina, and we are confident that you will have a positive experience with them moving forward. If there are any further issues or concerns, please do not hesitate to let us know so that we can work to address them. We appreciate your patience and understanding, and we hope to give your experience with us a positive spin. Thank you again for your feedback. Sincerely, Bookmundi

Posted 1 year ago

“Easy and simply”

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Posted 1 year ago

“Overall, I was able to book my trip and it's a trip I would not have found without bookmundi. I will use the service again, but I've learned that last minute bookings (in this case, a safari less than one month from the departure date) is not a great idea. The time it took for the actual tour operator (not bookmundi) to confirm the trip was a cause of high stress, as we had many other arrangements hinging on this trip. I think this service works best when planning farther in advance.”

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Posted 1 year ago

“The booking experience was a bit disappointing, especially compared to similar companies. I booked a tour, and received a message after the fact that confirmation could take up to 48 hours. As frequently happens on vacation, we were remaining flexible and therefore making some plans on the fly, including this one. The booking was confirmed the next morning, which was great—but then immediately canceled because they “couldn’t verify information for second traveler”—information that I entered in the website when I booked. They took my email and mobile number, what was the point of all that if not to be used in cases like this? Happily, they processed a refund immediately, but if they are unable to take short orders they should just say that clearly on the website before people go through the whole booking process. I made the reservation a day and a half ahead of time.”

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Posted 1 year ago

Hi there, Thank you for your feedback. We're always looking for ways to improve our operations, and your input is invaluable. We would like to apologise for the inconvenience you experienced. We understand how important it is to have all the details of your trip in order, and we're sorry that we were unable to meet that expectation in this case. In Bookmundi, we are usually able to confirm the services close to the departure dates. Since your booking was close to departure and since you had entered the same traveller details for both traveller 1 and traveller 2, we decided to cancel the booking and process a refund instantly to ensure that you did not risk having to pay for 2 travelers, if you meant to be only 1 traveler. One of our Customer Relations agents has also reached out to you directly so we can further assist you with any inquiries you may have. Thank you again for your review.

Posted 1 year ago

“Respond very fast and send required information. Good services.”

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Posted 2 years ago

“The service provided has been refreshing. My question get answered and my interest in deviations to the tour are communicated to the tour operator. They have been able to get a quick response from the tour operator and communicate to me what can be achieved, allowing me to make the best decision for my needs. Pricing was also good. I would use them again.”

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Posted 2 years ago

“Working with Bookmundi to plan and book my trip was great! They are very quick to respond by email, and also very tailored in their approach to addressing questions and issues that arose with my booking. I haven't yet gone on my trip (It's next week!), but Bookmundi has definitely made the planning process very smooth and I would use them again!”

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Posted 2 years ago

“There was no profile for the second traveler. Bookmundi lists a number for US (next to an American flag) which calls India whose hours are 9-5 India Time. This is less than useful for people living in time zones which are 10.5 hours different. Accomodations were good, however for that many people involved, few were helpful. Information was severely lacking, for example, the fact that US credit cards were non-functional: at banks, hotels (that is NOWHERE). The phone requires a Cuban sim card. In spite of these barricades to a happy vacation, but the fact I do like Rum and Mojitos both which in ample supply.”

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Posted 2 years ago

Hi Gary, We are sorry to hear that you were unable to access the profile for the second traveler on your booking. In Bookmundi, we do not automatically create a profile for the second traveler as information like email address, nationality, password and username is needed for us to be able to create the profile for you. However, If you'd like to create the profile you will be able to do so by signing up in Bookmundi. One of our Customer Relations agents has also reached out to you directly so we can further assist you with the process. Should you require any further assistance prior to departure, please do not hesitate to get in touch! Best, Bookmundi

Posted 2 years ago

“This is my first booking on Bookmundi”

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Posted 2 years ago

“I want to thank Mr. Peter from bookmunti that work very hard to solve The misuderstanding with the deposit Payment problem.also I think bookmundi is a honest company”

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Posted 2 years ago

“Excellent service. Many local agents told me being too short of time to visit Machu Piccu from Lima as I only have 1.5 day. However, bookmundi link me to an agent, Erik Krause whose quickly find me solution and revert with outside the box solution. He also provide good information and alternatives.”

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Posted 2 years ago

“Really loved how easy it was to book. It was the best price online, better than the actual tour organiser's offer. The payment option helps me plan my finances over the upcoming months as I only needed to pay a deposit. I like the variety of tour options to choose from and how quick the team are to respond to any questions. I've already recommend Bookmundi to 5 friends.”

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Posted 2 years ago

“Excellent customer service!”

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Posted 2 years ago

“I am an 82 year old man. I booked a tour in Morocco. On receiving the detailed itinerary I realized my wife and I were incapable of physically going on the tour. I cancelled the tour the next day. I had paid for the tour, $2100 in full. I was two days within the cancellation policy. Bookmundi would not refund my money.!”

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Posted 2 years ago

Hi John, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you had to cancel your tour as the itinerary was not suitable for you. Please note that once your booking has been confirmed, the operations team have to use the deposit payment to book services (hotels, transportations services, entry tickets, etc.) in advance. Please note that going by the Cancellation Policy, only your deposit payment is non-refundable. Hence, we have already processed a refund of the remaining amount back to you. You will receive the amount within 2 to 3 business days. One of our agents is also in touch with you directly regarding this and we look forward to supporting you in any way we can. Kind regards, Sarah

Posted 2 years ago

“Site informative, clear and easy to navigate. And four cheers for the Bookmundi's carbon offset program. I will definitely book with Bookmundi again.”

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Posted 2 years ago

“I was on a spot due to a crooked tour company canceling me at the last minute.You steped up and saved my vacation”

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Posted 2 years ago

“The process quick and easy. Customer service is very responsive gave me a brief and cleared info, and answer to my querries.”

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Posted 2 years ago

“Your service sucks! Your booking policy is absolutely ridiculous! Your booking agent, Emily Brown, is wasting my time.”

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Posted 2 years ago

Hi B.K, Thank you for sharing your feedback. We regret to see that you have encountered some complications with your booking and we apologize for any inconvenience caused. To clarify, the payment verification process is a standard protocol followed by all our agents in Bookmundi as we have received a lot of fake bookings lately. That said, we understand your concerns which is why we have followed up with an email notifying you that we are processing your booking. We do strive to make booking tours as easy as possible for our travellers and appreciate any opportunity to see where we may be able to better improve the clarity of our platform at all stages of the booking process. We look forward to assisting you further in any way we can. Best regards, Bookmundi Team

Posted 2 years ago

Bookmundi is rated 4.7 based on 726 reviews