Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 726 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

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4.7

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maria has been very helpful with our booking. She answered our questions about insurance and even emailed me during the weekend. She called me back in a timely manner and was friendly, patient and offered me a tour within my budget.”

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Posted 4 months ago

Hi Brenda, Thank you for sharing your experience! Its wonderful to know that Maria addressed your queries in a timely manner and found a tour within your budget range providing excellent service. If you need any further assistance, please don't hesitate to reach out. Enjoy your tour! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 4 months ago

“My rating would have been 5 stars had it not been for the issue with the accounts department charging 2 credit cards for the final payment rather than than the one that I requested. Throughout the whole process, Peter was fantastic ....very prompt and courteous with his responses and excellent customer service. Could not ask for a more helpful person! Thankfully the issue was resolved and the appropriate credit applied to the second card. I trust that the IT department has fixed the problem! 5 stars next time for sure!!”

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Posted 4 months ago

Hi Les, Thank you for your detailed feedback! We sincerely apologize for the inconvenience caused by the issue with charging two credit cards rather than the one you requested. We're glad to hear that Peter provided excellent customer service and that the issue was resolved to your satisfaction. Rest assured, our IT department has been informed and is working diligently to prevent this from happening again. We appreciate your understanding and look forward to earning that 5-star rating on your next experience with us! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 4 months ago

“I am very happy with the help of Peter. He did great work and was caring of my questions.”

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Posted 5 months ago

Hi Lisa, Thank you so much for your kind words. We are thrilled to hear that Peter was able to assist you effectively and address all your questions with care. If you need any further assistance, please don't hesitate to reach out. Wish you a wonderful trip to China! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“I am only in the booking stage. My tour is in July. However, I cannot but thank Maria who was so helpful, understanding and cooperative in the booking process. A heartfelt thank you to her”

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Posted 5 months ago

Hi Marvic, Thank you for your feedback! We're delighted to hear that Maria was so helpful, understanding, and cooperative during the booking process. We will be sure to pass along your heartfelt thanks to her. As you prepare for your tour in July, please remember that we're here to assist you with anything you might need. Don't hesitate to reach out. We are wishing you a fantastic trip! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“This review is for Mr. James Harrison. Mr. Harrison has been very helpful to me & my wife in answering our questions and concerns regarding our trip to Italy in October. He is very professional ,courteous and prompt in getting back to me. He is an asset to your company.”

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Posted 5 months ago

Hi James, Thank you for sharing your positive experience with us. At Bookmundi, we're committed to providing professional and prompt service. We're thrilled to hear that Mr. Harrison's assistance met your expectations. We'll be sure to pass along your compliments to him. He's a valuable member of our team, and we're grateful to have him on board. We wish you a wonderful trip to Italy! Best regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“We two retired brothers already toured 45 countries have been dreaming of South Аmerica tour.Wе started not with Bookmundi, but another tour company which failed us. Suddenly we found in Internet the tour Marvelous Buenos Aires and Rio de Janeiro. Addressed the Bookmundi and we think we were lucky that Anna answered us. She was so patient and communicative, helped as during the whole booking process and the main thing- gave us great discount. We felt attention and a warm attitude. Let's hope with her light hand we will get a good tour and everything that Bookmundi promised we will get from Indus company. If everything will go well we promise to write once more with our expressions on the tour itself.”

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Posted 5 months ago

Hi Lev, Thank you for such fantastic feedback. We are pleased to hear that Anna was able to assist you so effectively and make your dream of touring South America a reality. Your kind words about Anna and Bookmundi's services are greatly appreciated, and we look forward to hearing about your adventures in Buenos Aires and Rio de Janeiro. Please do not hesitate to reach out if you need any further assistance. We can't wait to read your tour review once you return! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“Maria was wonderfully supportive when she learned that the trip I booked would not be feasible to my abilities (prosthetic knees, bad joints), which only became clear to me through the passenger indemnity document from the other company involved - no lifts, no porterage, aggressive pace, potential to be left behind if not fast enough. By the time I had that clause it was too late to get ANY of my over$6000 refunded. Maria went all out on my behalf to work with the other company, called me on a weekend(!) to share the fantastic news that I would be refunded 90% of what I paid! She saved our long planned, once in a lifetime, overseas family trip. We were able to switch to a more reasonably paced, accommodating tour thanks to Maria! I am forever grateful and look forward to future trip planning with Maria ♥️”

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Posted 5 months ago

Dear Kathy, Thank you so much for sharing your experience with us. We are delighted to hear that Maria assisted you so effectively, helping you receive a substantial refund and ultimately saving your long-planned family trip. We are thrilled that you found a more suitable and accommodating tour, and we are grateful for your trust in us. We look forward to helping you plan many more unforgettable trips in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“Now that our tour is over, I just wanted to take the opportunity to thank you for all your help in organizing this great experience! We would like to point out that we really liked the driver who picked us up from the train station on our first day! Of course we only interacted with him shortly but he left such a good impression that we wanted to share this with you. Also two little suggestions for improvement: 1. On day 5 of the tour, we agreed with our fellow travellers that we would leave out the visit of Tashilunpo Monastery in the morning and go straight to EBC. Despite leaving it out, we still arrived at EBC very late (around 8.30pm). We suggest that the monastery is removed from the itinerary as otherwise the day would be very, very long. 2. What is advertised as "Everest Base Camp" on the website is not the real EBC. We think that this should be made clear so that no one is disappointed. For future reference, there is definitely a public bus going from Rasuwa Ghadi to Syapru Besi (we are also pretty sure that it continues on to Kathmandu). We took the bus from just after the immigration office to Syapru Besi, it took about 45-60min and cost us 150 Rupees (about USD 1.13) per person.”

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Posted 6 months ago

Hi Jennie, Thank you for your feedback and kind words. We're delighted you had a great experience and appreciated our driver's service. We value your suggestions and will review the itinerary to improve the timing for Everest Base Camp and clarify its details on our website. We also appreciate the information about the public bus service, which will help future travelers. We look forward to welcoming you on another tour soon! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“I highly recommend BookMundi for your travel”

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Posted 6 months ago

Hi William, Thank you for your recommendations. We are glad to hear that you had a positive experience with Bookmundi. We wish to serve you again in the future! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“I found the customer service from James to be both very helpful and prompt. Any issues I had with my booking were very quickly dealt with in a professional manner.”

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Posted 6 months ago

Hi Nathan, Thank you so much for your feedback. We're thrilled to know that James provided you with helpful and prompt service. Ensuring that any issues with your booking are addressed quickly and professionally is Bookmundi's top priority. If you have any more questions or need further assistance, please don't hesitate to reach out. Happy travels! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“Hice un Tour de Tapas con Born Bike Tours Barcelona, me fue muy bien y fue muy interesante. Nuestro guía fue muy amable, un tour seguro y las Tapas de la Fresca fueron increíbles. Muchas gracias por este tour y lo recomiendo aún más.”

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Posted 6 months ago

Hi Lucie, Thank you for sharing your experience with Born Bike Tours Barcelona & Bookmundi. It sounds like you had a fantastic time on the Tapas Tour. Your recommendation is much appreciated and will surely help others looking for a great tour in Barcelona through Bookmundi. Best Regards, Eve Smith Customer Service Team Manager Bookmundi

Posted 6 months ago

“J'ai eu la chance de participer à un tour en vélo organisé par Born Bike Barcelona à Montjuïc et c'était une expérience formidable ! La sécurité était irréprochable, avec des guides très professionnels et un itinéraire bien sécurisé. Les pauses étaient parfaitement planifiées, permettant de profiter des superbes vues tout en se reposant. En termes de rapport qualité-prix, c'est difficile de trouver mieux. Je recommande vivement ce tour pour découvrir Barcelone d'une manière active et agréable !”

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Posted 6 months ago

“Now that our Tibet tour is over, I just wanted to take the opportunity to thank for the Great Tibet Tour's help in organizing this great experience! We would like to point out that we really liked the driver who picked us up from the train station on our first day! Of course we only interacted with him shortly but he left such a good impression that we wanted to share this with you. I am very happy with the great support from the tour guide, Mr Tenzin during kora. To be honest, I am not able to finish my kora without his support and our group team also great, even we came from other countries but we quite good to collaboration together.”

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Posted 6 months ago

Hi Neo, Thank you for your feedback. It's heartening to learn that your Tibet tour was such a resounding success, a testament to the meticulous planning and dedication of our team and travel experts at Bookmundi. We're particularly delighted to hear about your group's strong sense of collaboration, transcending national boundaries. Indeed, travel uniquely can unite people in shared experiences, forging bonds and creating enduring memories. Once again, thank you for choosing Bookmundi and the Grand Tibet tour. Here's to many more unforgettable adventures in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“Nice place”

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Posted 6 months ago

“J'ai adoré mon expérience avec les guides de Born Bike Tour Barcelona ! Le patron est très professionnel. Il est attentif à vos besoins, et est très réactifs à vos demandes. La balade s'est parfaitement déroulée, les guides ont très bien assuré la sécurité de la balade et les explications étaient explicites. Je recommande donc fortement l'expérience Born Bike Tour Barcelona !”

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Posted 6 months ago

Hi Ran, Thank you for your feedback. It's wonderful to hear that you had such a positive experience with the Born Bike Tour Barcelona guides! Ensuring a safe and enjoyable ride while offering clear explanations demonstrates their dedication to providing a top-notch experience. We're thrilled that you enjoyed your time with them, and we hope to welcome you back for another memorable adventure soon! Thank you for choosing Bookmundi for your unforgettable trip. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“J'ai récemment participé au tour en vélo organisé par Born Bike Barcelona, qui met en lumière l'histoire fascinante du quartier gothique et du modernisme de la ville. C'était une expérience absolument merveilleuse! La sécurité était au rendez-vous tout au long du parcours, ce qui m'a permis de profiter pleinement de la balade sans aucune inquiétude. Les guides étaient non seulement bien informés mais aussi très attentifs, veillant à ce que nous soyons toujours en sécurité. Le tour était bien structuré avec des pauses régulières pour nous reposer, ce qui était parfait pour apprécier pleinement chaque site historique sans se fatiguer. De plus, le rapport qualité-prix était excellent. Pour un prix très raisonnable, nous avons eu droit à une visite enrichissante et mémorable, avec des vélos en très bon état et un service impeccable. Je recommande vivement cette expérience à tous ceux qui souhaitent découvrir Barcelone de manière unique et agréable!”

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Posted 6 months ago

Hi Coren, Thank you for recounting your fantastic experience with us! We're delighted to learn that you relished the bike tour, finding it a remarkable way to discover Barcelona. It's great to hear that our tour's design, with its frequent rest stops, enabled you to savor each historic location without feeling fatigued. Once more, we appreciate your choice in Bookmundi, and we look forward to serving you again in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“Your wesbite interface for communicating with the actual tour company I am working with is awful and needs updating to be more user friendly.”

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Posted 6 months ago

Hi Rick, Thank you for sharing your experience with us. We are actively working on updates to enhance user-friendliness and streamline communication with our Travel Experts. We appreciate your understanding as we strive to deliver a better experience for all our users. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“Although my trip to Taiwan did not go ahead on two occasions because of the earthquake in Hualien, James at Customer Services was very helpful throughout the process of booking, rebooking and finally postponing the trip until the autumn. He always replied promptly and was courteous and informative.”

Helpful Report

Posted 6 months ago

Hi Maggie, Thank you for sharing your experience with us. We are sorry to hear that your trip to Taiwan had to be postponed twice due to the earthquake in Hualien. We are delighted to know that James was able to assist you effectively throughout the booking, rebooking, and postponing process. We appreciate your understanding and patience and look forward to helping you plan a wonderful trip to Taiwan this autumn. Thank you for choosing Bookmundi, and we hope you have a fantastic trip! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“My father and I went to Tibet with the Great Tibet Tour last week. The trip was great, everything was very smooth, and well taken care of. The guide Lhakdon, was excellent. She is a very warm person, and genuinely helpful. For example, my father broke his spectacles accidentally one night, and I messaged her at 9pm asking if she had super-glue or knew a place to buy new spectacles. The next morning she turned up at 9am with a tube of super glue, and we were able to fix the spectacles! She really went above and beyond to help us. She always made sure we were comfortable and taken care of, at restaurants she would stop eating and come over to help us order food, get utensils, get drinks etc. service standard is very high. Lhakdon also helped us outside of the tour time, brought us to various shops, to look for specific items we wanted. These shops were also cheaper and better in quality than the usual tourist traps. Places where locals would buy from. The driver Pen Pal was also good, a friendly guy. Though he didn't speak English, we could converse in Mandarin. His driving was very safe, smooth ride all the way. No speeding, no sudden acceleration/braking/swerving. Great driver!”

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Posted 6 months ago

Hi Katia, Thanks for sharing your detailed and heartfelt feedback about your 8-day Lhasa EBC trip with Bookmundi and the Great Tibet Tour. We are thrilled to hear that everything went smoothly and that you felt well taken care of throughout your journey. It's lovely that our expert guide, Lhakdon, provided excellent service and that Pen Pal ensured a smooth and safe ride. We're also pleased you enjoyed Everest's warm beds and delicious tea. Thank you again for your kind words. We look forward to welcoming you and your friends back to Tibet someday! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“In April, I had an exciting trip to Tibet with the Great Tibet Tour. I really enjoyed my time in Tibet and I appreciate all of your hard work which made everything go smoothly. It was excellent being greeted at the hotel by one of your associates who already had the receipt to give me for paying the final sum in cash. I was pleasantly surprised that only one other person was on my tour which made it so much easier to travel around the monasteries and the Potala Palace. I particularly enjoyed meeting our tour guide and I'm so glad that your company employs local Tibetans to share their knowledge. The hotel was in the perfect location and the breakfasts there every morning were so delicious. The airport transfers were so helpful, too and the driver did a great job keeping us safe. Thanks again!”

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Posted 6 months ago

Hi Jennie, Thank you for sharing your experience with us. We are delighted that you had a memorable trip to Tibet and that everything went smoothly. Bookmundi takes pride in providing excellent customer service, and we are glad to know that the ease of final payment, greeting at the hotel, enhanced visits to monasteries, convenient hotel location, delicious breakfasts, and efficient airport transfers all contributed to your positive experience. Thank you for choosing Bookmundi and the Great Tibet Tour. We hope to welcome you back for another adventure in the future. Best regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

Bookmundi is rated 4.7 based on 726 reviews