Bookmundi Reviews

Name: Bookmundi
Rating: 4.65

4.7 Rating 730 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

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4.7

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took germanys best tour with bookmundi.it was great experience from beginning.Maria handled my process throughout.it was such a nice experience with her eventhough my booking was rush booking.she arranged everything perfectly. All hotels transport was super comfortable Itinerary was comprehensive one and lucky enough to see most of the parts of germany.recomend for anyone.only disappointing part was we didn't get guide with good knowledge to experience abt places.but one day we had super knowledgeable lady guide.overall it's good break”

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Posted 5 months ago

Hi Dinali, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your tour of Germany and that Maria was able to assist you so effectively, especially with your last-minute booking. It's lovely that you found the accommodations, transport, and itinerary you like, allowing you to explore so much of Germany. We appreciate your feedback regarding the guides. We'll work to improve this aspect to ensure an even better experience next time. Thank you for recommending us, and we hope to welcome you on another adventure soon! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“MARIA assisted me with my reservation and did an EXCELLENT job making it easier and worry-free. She always e-mail back in a timely manner and was very professional and kind when I talked to her over the phone. MARIA GETS THINGS DONE!! Thank you so much Maria!”

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Posted 5 months ago

Hi Jennifer, Thank you so much for your fantastic feedback! We're thrilled to hear that Maria provided you with such excellent service. We'll pass along your kind words to Maria; she'll be delighted to know she made your experience worry-free. If you need further assistance, please don't hesitate to reach out. We look forward to helping you again in the future! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“provide quick and speedy response throughout my booking process. Anna is very supportive and helpful. Much appreciation!”

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Posted 5 months ago

Hi Brenda, Thank you for your feedback! We are delighted to hear that Anna provided you with supportive and helpful service. Ensuring a quick and seamless booking process is our priority, and your appreciation means a lot to us. If you have any more questions or need assistance, feel free to reach out. Safe Travels! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“Maria has been very helpful with our booking. She answered our questions about insurance and even emailed me during the weekend. She called me back in a timely manner and was friendly, patient and offered me a tour within my budget.”

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Posted 5 months ago

Hi Brenda, Thank you for sharing your experience! Its wonderful to know that Maria addressed your queries in a timely manner and found a tour within your budget range providing excellent service. If you need any further assistance, please don't hesitate to reach out. Enjoy your tour! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“My rating would have been 5 stars had it not been for the issue with the accounts department charging 2 credit cards for the final payment rather than than the one that I requested. Throughout the whole process, Peter was fantastic ....very prompt and courteous with his responses and excellent customer service. Could not ask for a more helpful person! Thankfully the issue was resolved and the appropriate credit applied to the second card. I trust that the IT department has fixed the problem! 5 stars next time for sure!!”

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Posted 5 months ago

Hi Les, Thank you for your detailed feedback! We sincerely apologize for the inconvenience caused by the issue with charging two credit cards rather than the one you requested. We're glad to hear that Peter provided excellent customer service and that the issue was resolved to your satisfaction. Rest assured, our IT department has been informed and is working diligently to prevent this from happening again. We appreciate your understanding and look forward to earning that 5-star rating on your next experience with us! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 5 months ago

“I am very happy with the help of Peter. He did great work and was caring of my questions.”

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Posted 6 months ago

Hi Lisa, Thank you so much for your kind words. We are thrilled to hear that Peter was able to assist you effectively and address all your questions with care. If you need any further assistance, please don't hesitate to reach out. Wish you a wonderful trip to China! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“I am only in the booking stage. My tour is in July. However, I cannot but thank Maria who was so helpful, understanding and cooperative in the booking process. A heartfelt thank you to her”

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Posted 6 months ago

Hi Marvic, Thank you for your feedback! We're delighted to hear that Maria was so helpful, understanding, and cooperative during the booking process. We will be sure to pass along your heartfelt thanks to her. As you prepare for your tour in July, please remember that we're here to assist you with anything you might need. Don't hesitate to reach out. We are wishing you a fantastic trip! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“This review is for Mr. James Harrison. Mr. Harrison has been very helpful to me & my wife in answering our questions and concerns regarding our trip to Italy in October. He is very professional ,courteous and prompt in getting back to me. He is an asset to your company.”

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Posted 6 months ago

Hi James, Thank you for sharing your positive experience with us. At Bookmundi, we're committed to providing professional and prompt service. We're thrilled to hear that Mr. Harrison's assistance met your expectations. We'll be sure to pass along your compliments to him. He's a valuable member of our team, and we're grateful to have him on board. We wish you a wonderful trip to Italy! Best regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“We two retired brothers already toured 45 countries have been dreaming of South Аmerica tour.Wе started not with Bookmundi, but another tour company which failed us. Suddenly we found in Internet the tour Marvelous Buenos Aires and Rio de Janeiro. Addressed the Bookmundi and we think we were lucky that Anna answered us. She was so patient and communicative, helped as during the whole booking process and the main thing- gave us great discount. We felt attention and a warm attitude. Let's hope with her light hand we will get a good tour and everything that Bookmundi promised we will get from Indus company. If everything will go well we promise to write once more with our expressions on the tour itself.”

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Posted 7 months ago

Hi Lev, Thank you for such fantastic feedback. We are pleased to hear that Anna was able to assist you so effectively and make your dream of touring South America a reality. Your kind words about Anna and Bookmundi's services are greatly appreciated, and we look forward to hearing about your adventures in Buenos Aires and Rio de Janeiro. Please do not hesitate to reach out if you need any further assistance. We can't wait to read your tour review once you return! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“Maria was wonderfully supportive when she learned that the trip I booked would not be feasible to my abilities (prosthetic knees, bad joints), which only became clear to me through the passenger indemnity document from the other company involved - no lifts, no porterage, aggressive pace, potential to be left behind if not fast enough. By the time I had that clause it was too late to get ANY of my over$6000 refunded. Maria went all out on my behalf to work with the other company, called me on a weekend(!) to share the fantastic news that I would be refunded 90% of what I paid! She saved our long planned, once in a lifetime, overseas family trip. We were able to switch to a more reasonably paced, accommodating tour thanks to Maria! I am forever grateful and look forward to future trip planning with Maria ♥️”

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Posted 7 months ago

Dear Kathy, Thank you so much for sharing your experience with us. We are delighted to hear that Maria assisted you so effectively, helping you receive a substantial refund and ultimately saving your long-planned family trip. We are thrilled that you found a more suitable and accommodating tour, and we are grateful for your trust in us. We look forward to helping you plan many more unforgettable trips in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 6 months ago

“Now that our tour is over, I just wanted to take the opportunity to thank you for all your help in organizing this great experience! We would like to point out that we really liked the driver who picked us up from the train station on our first day! Of course we only interacted with him shortly but he left such a good impression that we wanted to share this with you. Also two little suggestions for improvement: 1. On day 5 of the tour, we agreed with our fellow travellers that we would leave out the visit of Tashilunpo Monastery in the morning and go straight to EBC. Despite leaving it out, we still arrived at EBC very late (around 8.30pm). We suggest that the monastery is removed from the itinerary as otherwise the day would be very, very long. 2. What is advertised as "Everest Base Camp" on the website is not the real EBC. We think that this should be made clear so that no one is disappointed. For future reference, there is definitely a public bus going from Rasuwa Ghadi to Syapru Besi (we are also pretty sure that it continues on to Kathmandu). We took the bus from just after the immigration office to Syapru Besi, it took about 45-60min and cost us 150 Rupees (about USD 1.13) per person.”

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Posted 7 months ago

Hi Jennie, Thank you for your feedback and kind words. We're delighted you had a great experience and appreciated our driver's service. We value your suggestions and will review the itinerary to improve the timing for Everest Base Camp and clarify its details on our website. We also appreciate the information about the public bus service, which will help future travelers. We look forward to welcoming you on another tour soon! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

“I highly recommend BookMundi for your travel”

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Posted 7 months ago

Hi William, Thank you for your recommendations. We are glad to hear that you had a positive experience with Bookmundi. We wish to serve you again in the future! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

“I found the customer service from James to be both very helpful and prompt. Any issues I had with my booking were very quickly dealt with in a professional manner.”

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Posted 7 months ago

Hi Nathan, Thank you so much for your feedback. We're thrilled to know that James provided you with helpful and prompt service. Ensuring that any issues with your booking are addressed quickly and professionally is Bookmundi's top priority. If you have any more questions or need further assistance, please don't hesitate to reach out. Happy travels! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

“Hice un Tour de Tapas con Born Bike Tours Barcelona, me fue muy bien y fue muy interesante. Nuestro guía fue muy amable, un tour seguro y las Tapas de la Fresca fueron increíbles. Muchas gracias por este tour y lo recomiendo aún más.”

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Posted 7 months ago

Hi Lucie, Thank you for sharing your experience with Born Bike Tours Barcelona & Bookmundi. It sounds like you had a fantastic time on the Tapas Tour. Your recommendation is much appreciated and will surely help others looking for a great tour in Barcelona through Bookmundi. Best Regards, Eve Smith Customer Service Team Manager Bookmundi

Posted 7 months ago

“J'ai eu la chance de participer à un tour en vélo organisé par Born Bike Barcelona à Montjuïc et c'était une expérience formidable ! La sécurité était irréprochable, avec des guides très professionnels et un itinéraire bien sécurisé. Les pauses étaient parfaitement planifiées, permettant de profiter des superbes vues tout en se reposant. En termes de rapport qualité-prix, c'est difficile de trouver mieux. Je recommande vivement ce tour pour découvrir Barcelone d'une manière active et agréable !”

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Posted 7 months ago

“Now that our Tibet tour is over, I just wanted to take the opportunity to thank for the Great Tibet Tour's help in organizing this great experience! We would like to point out that we really liked the driver who picked us up from the train station on our first day! Of course we only interacted with him shortly but he left such a good impression that we wanted to share this with you. I am very happy with the great support from the tour guide, Mr Tenzin during kora. To be honest, I am not able to finish my kora without his support and our group team also great, even we came from other countries but we quite good to collaboration together.”

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Posted 7 months ago

Hi Neo, Thank you for your feedback. It's heartening to learn that your Tibet tour was such a resounding success, a testament to the meticulous planning and dedication of our team and travel experts at Bookmundi. We're particularly delighted to hear about your group's strong sense of collaboration, transcending national boundaries. Indeed, travel uniquely can unite people in shared experiences, forging bonds and creating enduring memories. Once again, thank you for choosing Bookmundi and the Grand Tibet tour. Here's to many more unforgettable adventures in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

“Nice place”

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Posted 7 months ago

“J'ai adoré mon expérience avec les guides de Born Bike Tour Barcelona ! Le patron est très professionnel. Il est attentif à vos besoins, et est très réactifs à vos demandes. La balade s'est parfaitement déroulée, les guides ont très bien assuré la sécurité de la balade et les explications étaient explicites. Je recommande donc fortement l'expérience Born Bike Tour Barcelona !”

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Posted 7 months ago

Hi Ran, Thank you for your feedback. It's wonderful to hear that you had such a positive experience with the Born Bike Tour Barcelona guides! Ensuring a safe and enjoyable ride while offering clear explanations demonstrates their dedication to providing a top-notch experience. We're thrilled that you enjoyed your time with them, and we hope to welcome you back for another memorable adventure soon! Thank you for choosing Bookmundi for your unforgettable trip. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

“J'ai récemment participé au tour en vélo organisé par Born Bike Barcelona, qui met en lumière l'histoire fascinante du quartier gothique et du modernisme de la ville. C'était une expérience absolument merveilleuse! La sécurité était au rendez-vous tout au long du parcours, ce qui m'a permis de profiter pleinement de la balade sans aucune inquiétude. Les guides étaient non seulement bien informés mais aussi très attentifs, veillant à ce que nous soyons toujours en sécurité. Le tour était bien structuré avec des pauses régulières pour nous reposer, ce qui était parfait pour apprécier pleinement chaque site historique sans se fatiguer. De plus, le rapport qualité-prix était excellent. Pour un prix très raisonnable, nous avons eu droit à une visite enrichissante et mémorable, avec des vélos en très bon état et un service impeccable. Je recommande vivement cette expérience à tous ceux qui souhaitent découvrir Barcelone de manière unique et agréable!”

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Posted 7 months ago

Hi Coren, Thank you for recounting your fantastic experience with us! We're delighted to learn that you relished the bike tour, finding it a remarkable way to discover Barcelona. It's great to hear that our tour's design, with its frequent rest stops, enabled you to savor each historic location without feeling fatigued. Once more, we appreciate your choice in Bookmundi, and we look forward to serving you again in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

“Your wesbite interface for communicating with the actual tour company I am working with is awful and needs updating to be more user friendly.”

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Posted 7 months ago

Hi Rick, Thank you for sharing your experience with us. We are actively working on updates to enhance user-friendliness and streamline communication with our Travel Experts. We appreciate your understanding as we strive to deliver a better experience for all our users. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 7 months ago

Bookmundi is rated 4.7 based on 730 reviews