BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was great. There was a quick turnaround from the time I placed the order and the amount of time I received the books. However, I was never provided with the tracking information for the delivery so the books came earlier than was anticipated. The invoice and billing was delayed but did come. The representative I worked with was helpful.”

Helpful Report

Posted 7 years ago

Hi Sonja, thank you for your thoughtful feedback! We'll look into why your tracking information was never provided to you and the delay in your invoice and billing. Thanks again for bringing this to our attention. Have a wonderful week!

Posted 7 years ago

“Lower price than other vendors. Quick delivery.”

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Posted 7 years ago

Thank you for your feedback, Linda!

Posted 7 years ago

“Easy, inexpensive, and quick free shipping. Great!”

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Posted 7 years ago

Thanks for the feedback, Kathryn. We think you're great too!

Posted 7 years ago

“Very happy to have found this site. Gave books away as a party favor and the price could not be beat. They areived in the time line I was given. Would definitely use again.”

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Posted 7 years ago

Thank you for your feedback, Valerie. We're glad that the books were such a hit at your event — can't wait to work with you more in the future!

Posted 7 years ago

“Book Pal made the whole process easy and seamless and were very accommodating of any requests we had. They worked with to make sure our order was correct and the communication was outstanding!”

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Posted 7 years ago

Happy to hear you had a great experience with us, Agape! Thank you for your feedback. Have a wonderful week!

Posted 7 years ago

“This is the 4th year that I have placed a bulk book order with bookpal. I have never experienced any problems with any of my orders. They have the best prices you can find and their customer service is amazing! I highly recommend them!”

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Posted 7 years ago

We're so glad you enjoy working with us as much as we enjoy working with you, Jennifer! Thank you for your feedback. We're looking forward to working with you more in the years to come.

Posted 7 years ago

“We love Book Pal! It has helped us be able to afford more titles purchased for our students through a set amount of student fee money. Once the order gets in, the books arrive very quickly and at a bulk price! My only suggestion would be it would be nice if you could "pre-order" or have the books ready to go when you are paying with a purchase order. It can take a few weeks for our requisition to make to the company, so it would be nice if the books were ready to ship as soon as you received our order...but overall we love Book Pal and the customer service we have received!”

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Posted 7 years ago

Hi, Valerie! Thank you for your thoughtful feedback. We're so glad you had a good experience with us and will definitely take note of your suggestion as we continue to improve our shopping experience. Have a wonderful week!

Posted 7 years ago

“I called, they helped, no fuss, no bother, very friendly. really appreciated all.”

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Posted 7 years ago

Thanks for the feedback, Vera!

Posted 7 years ago

“Our school's recent purchase wasn't easy! We struggle with finding funds to purchase needed books and supplies, but Book Pal made it affordable for us to ensure that each student had a book for classroom study. The Book Pal customer service is also outstanding and personal. Great customer service and great prices! You have a great company...thank you for all you do to help our kids : )”

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Posted 7 years ago

Thank YOU for all you did to help our kids, Janine! We're so happy we could make your recent purchase affordable and we're glad you had such a great experience with us. Thanks for the feedback and we hope you have a wonderful week!

Posted 7 years ago

“Friendly and knowledgeable about the books I was looking for. Also had the CD version of the book that I was having a hard time finding. They quickly filled and shipped my order. And, I received a better price than what I was paying our previous vendor. We will definitely be contacting BookPal for future orders.”

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Posted 7 years ago

Thank you for your thorough feedback, Denise! We're happy you had such a great experience with our team. Looking forward to working with you again soon!

Posted 7 years ago

“Excellent customer service. All aspects of the experience were entirely satisfactory. Would highly recommend.”

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Posted 7 years ago

Thank you for your feedback, Anita. Happy to hear you enjoyed your experience and would recommend BookPal to others!

Posted 7 years ago

“Easy order process and asked for a received by date and they delivered 2 weeks early!”

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Posted 7 years ago

Thanks for the feedback, Brenda! Happy to hear you enjoyed your experience with us.

Posted 7 years ago

“I needed to purchase 60 books for a Women's Retreat in March and had a limited budget. The customer service sales representative helped me meet my needs within budget and the box of books arrived shortly after the order was placed. Thank you!! These books of Hind's Feet in High Places by Hannah Hurnard will add to the joy of the day.”

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Posted 7 years ago

We're so glad we were able to help provide books for your Women's Retreat! Hope all goes well next month. Thank you for your thoughtful review, Lynanne — have a great day!

Posted 7 years ago

“Ordered my books and received them within two weeks, all the books were accounted for and in perfect condition. Would highly recommend and will do business with again. Thanks!”

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Posted 7 years ago

We're happy to hear you had a great experience working with us, Adam! Thanks for the feedback. Looking forward to working with you again in the future!

Posted 7 years ago

“Speedy shipping!”

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Posted 7 years ago

Thanks, Fredriqcue!

Posted 7 years ago

“Stefanie was very helpful when I contacted her for my first book quote. We needed over a 1000 books for a reading program that we were doing. She was able to provide us with a quote and estimated time of arrival. I have had to ask for several more at this point and she has always been prompt with her responses and super helpful. BookPal was able to get us our books very quickly as well.”

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Posted 7 years ago

Michelle, thank you so much for your thoughtful feedback! We love doing what we can to support reading programs. Stefanie enjoyed working with you too and loved seeing the titles you picked for your school. Have a wonderful day!

Posted 7 years ago

“Minutes after placing my order I received a call from a customer service rep that wanted to know if there were any specifications about my order they needed to know about, and if I had any questions. I found out the advanced shipping I had payed for meant it would only take two days once the order had been processed, meaning it would be a week before my books arrived. I expressed my disappointment, was explained why it was that way, and that was that. Well, three days later, my books arrived! The books are high quality, durable books, and I am thrilled with my experience with BookPal and will be using them for any future bulk book purchases.”

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Posted 7 years ago

Thank you for your thoughtful feedback, Laura! We enjoyed working with you and are very glad you had a good experience with us. Can't wait to work with you again soon!

Posted 7 years ago

“I was very pleased with this purchase. I purchased a classroom set of books & cannot wait for my students to get to read them! The quality of the books is very good & shipment was quick.”

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Posted 7 years ago

Hi Becky, thank you for your feedback. We're glad you enjoyed working with us as much as we enjoyed working with you! We hope your students enjoy reading about Samuel Collier.

Posted 7 years ago

“Great price (cheaper than Amazon), delivered ahead of schedule. Will definitely order again.”

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Posted 7 years ago

Happy to hear you had a great experience, Rachel! Looking forward to working with you again in the future.

Posted 7 years ago

“Bookpal was awesome. I needed a class set of books right away for a teacher. Bookpal was the most economically priced around. In addition, they were able to work with me and the delays I had in getting the PO to them. The representatives were very helpful and courteous. I was glad to do business with them and will look to them as one of my first go to sources in the future.”

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Posted 7 years ago

Hi Shannon, thank you for your feedback! We're so happy we were able to help you get books for your teacher in a timely manner and can't wait to work with you again in the future.

Posted 7 years ago

BookPal is rated 4.8 based on 934 reviews