Login
Start Free Trial Are you a business?? Click Here

Boots Reviews

2.6 Rating 1,834 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
Failed to deliver order, said would resend then cancelled order and then customer support just said it couldn't be helped. Awful customer service, and no one seemed to care.
Helpful Report
Posted 7 years ago
Always have great offers on many much needed items
Helpful Report
Posted 7 years ago
Because they have a lot of promotions, but some persons in the store are more kindle that others, one girls was the best to show us the products, and other woman were a little bit rude
Helpful Report
Posted 7 years ago
Boots travel is awful and should be avoided. I won't go into too much detail on my shocking experience with boots and will just give one example... They kept me waiting for a very straight forward query for over 3 weeks. I had to chase then numerous times after they never got back to me within their agreed timescales. Boots is just a middle man and passes the buck to the incompetent third parties they use. I would hate to even think how they would handle and respond to anything that came close to a medical emergency or claim. After over 3 weeks they finally confirmed my policy wasn't going to be suitable for the length of my trip. So they cancelled it and left me to find another. I would never trust anything as important as travel insurance with this company.
Helpful Report
Posted 7 years ago
I had a long wait even though staff were clearly free. When I eventually was served the young lady was extremely rude and not helpful at all. When asking her about a Estée Lauder product she wasn't willing to help as she said she didn't work in this brand and that she worked in no.7, she said that the lady who works with Estée Lauder is on her lunch so come back then and then walked off before I even finished my sentence!! I have never experienced this in the Trowbridge Boots Store. I didn't go back as I was really not impressed!!
Helpful Report
Posted 7 years ago
A few days ago I was in Boots in Sutton On Sea Lincolnshire, I wanted advice on some medication, a young lady called Helen came from the back when she saw the shop was busy, her advice was excellent. She's an asset to Boots, she smiled and talked her knowledge was brilliant.
Helpful Report
Posted 7 years ago
Very pleased with purchase of products. Genuine and original.
Helpful Report
Posted 7 years ago
Pam, Abi and Abigale have outstanding customer service at the Sheffield town centre establishment. I would strongly recommend going to this store as they go above and beyond. Excellent shopping experience. Many thanks
Helpful Report
Posted 7 years ago
Explained when products where coming and gave a good time scale
Helpful Report
Posted 7 years ago
They had what I needed
Helpful Report
Posted 7 years ago
My mother in law bought me an itison voucher for Aberdeen Bon accord centre.The offer was to get a 'glass of proscetto and a make up tutorial from Lancôme ' lady at counter was really rude, did nt give me an offer of a glass of wine and every time I told her the colours I didn't like,she ended up using them on me!! I left looking like a clown!! Lady at counter was supposed to have worked there for 15 yrs!! I think it's time for her to change jobs if she doesn't like pleasing her customers.The one star was for Lancôme only.
Helpful Report
Posted 7 years ago
Į was shopping today as usual in the pharmacy located in Tooting. The lady working there was rude to me, I don't even know why. I was nice to her. She rolled her eyes when I asked for a bag even though I told her I'll put all my things in it myself. When I thanked and wished her a good day, she said bye in a weird way and gave me this look as if she wanted me to go away. I don't understand this. My mood was ruined. I'll not be returning to this pharmacy again.
Helpful Report
Posted 7 years ago
Pointless. Same old same old. Forgot my password, sent the reset link 6 times. Six! Still no email to reset it. Sod creating a new email just to rejoin the site. I'll switch to Superdrug
Helpful Report
Posted 7 years ago
I was very much pleased by service I've received at No 7 department at Harrow Boots. Staff was very helpful as I didn't know much about brand. Specially big thank you to Caitlin. You've made my day.
Helpful Report
Posted 7 years ago
Paid nearly £70 for a bottle of perfume as gift for my daughter. Free gift should have been available but was not. Staff at store said they routinely did no receive promotional offers. I contacted customer service who said that they had run out and offer was subject to availability contradicting the store staff. I responded saying that they had never received any. They then confirmed that was correct and that they wished to reach "optimum" customers. Why lie in the first place. They said if I had ordered online, I would have received a gift. I responded that if they were available, then why not let me have one please. No response to this. Poor customer service, reflected in other comments on site.
Helpful Report
Posted 7 years ago
Excellent next day collection service, a birthday present life saver.
Helpful Report
Posted 7 years ago
Always great items.
Helpful Report
Posted 7 years ago
Best service and completely piece of mind.
Helpful Report
Posted 7 years ago
Ordered products online for store collection...items arrived next day...very pleased
Helpful Report
Posted 7 years ago
Two Rivers Staines have not fulfilled my mother's epileptic medication. Now a full three weeks we have minimum medication and they have made no effort to help. When I dared to complain they told me to sort it out myself. So I am now stranded trying to care for a vunerable person and find medication. Boots Two Rivers you should be ashamed!
Helpful Report
Posted 7 years ago
Boots is rated 2.6 based on 1,834 reviews