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Boots Reviews

2.6 Rating 1,834 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,834 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
I could pay by PayPal which meant I shopped whilst nursing. Communication was great and order arrived before expected time. Although I'm not sure the website showed all size options.
Helpful Report
Posted 7 years ago
Bromsgrove Boots rude staff
Helpful Report
Posted 7 years ago
Very rude assistant talking to solleague, ignoring me at till. No thank you, talked again over me
Helpful Report
Posted 7 years ago
I have complained to Boots customer services regarding faulty Tee Pee interdental brushes, they aim to respond within 2 days however I waited around a week. The reply asked me to send back the faulty brushes which of course I will do. they then stated however "we will only be able to refund the cost of the brushes" I do not care about a refund I care that these brushes are weak snapped off between my teeth causing bleeding. I just do not want them to hurt anyone else ! A friend who also had reason to complain to Boots last year warned me that they treat customers with distain and make you feel as if you are after something. As an experienced H&S professional I am after nothing but ensuring that a faulty product is looked at ! Furious does not even come into it.
Helpful Report
Posted 7 years ago
Sorry is nothing took 3 days to place an order which still can't be placed. The most rubbish website ever. Doesn't load almost like there is no Internet and then error. All they'd do is apologies which means nothing
Helpful Report
Posted 7 years ago
Rang 2 different Boots stores at 10am Saturday , neither bothered to pick up the phone! Won't bother with them anymore.
Helpful Report
Posted 7 years ago
Excellent service! I had my makeup done at the no7 counter by Louise the customer service she provide was amazing, she wasn't trying to hard sell to us, she was brilliant. Both me & my mum bought products & will deffinatly return 😀
Helpful Report
Posted 7 years ago
Boots Bedford Harpur Center ... Outrageously ignore their customers. The worst customer service ever !!!! Extreme lack of communication between stores in the same town.
Helpful Report
Posted 7 years ago
A terrible lack of communication between stores in the same town. Outrageously poor customer service in BootsBedford Harpour cernter and also retail park store. A huge disappointment.
Helpful Report
Posted 7 years ago
A prescription handed in 3 weeks ago to the Gravesend branch has still not been dispensed. Despite being a national chain they say they can only get items from the local supplier. When I complained they showed me a sheaf of out of stock orders saying "You're not the only one!" They will not return the prescription, dispense 200mg tablets instead of 400mg, or suggest any alternative, although there could be very serious consequences to an interruption in treatment!
Helpful Report
Posted 7 years ago
I went to boots at Brighton and I wanted to pick up the Gift Box from Bounty. I have asked the sales assistant at the till in first floor and she told me they do not have them, they finished. I have asked her when they will get more stock and her reply was: I have no idea. The way she was speaking to me was very rude. This is not first time I had a bad experience with this lady. She looks like she doesn't like her job and I personally think she should not work at the till. I never had any issues with any other staff at Boots at Brighton.
Helpful Report
Posted 7 years ago
We were very impressed with the customer service we received from Kayleigh at your Oswestry store today. An extremly helpful, very pleasant young lady a real asset to Boots.
Helpful Report
Posted 7 years ago
As a long standing very satisfied customer I was shocked this week to happen to notice the the plasters I bought for relieving the pain of corns on a family member's foot contained peanut oil!!!!!! I am staggered to understand why this oil is being used when there is such an inexhaustible number of children and adults with peanut allergy. We have twin sons with this potentially deadly allergy and have to be vigilant with what food stuffs come into the home. I never thought that buying plasters would be such a potentially harmful item to bring into our home. Please Boots, take this product off the shelves and alter the ingredients before a disaster occurs.
Helpful Report
Posted 7 years ago
The member of staff Tony 0849 Kingston upon Thames, needs a promotion so helpful with a friendly greeting, great customer service we need more people like him, please recognise his fine qualities
Helpful Report
Posted 7 years ago
Placed an order online which got cancelled! given no explanation, called the customer service no explanation, paid for with points which I have saved over a year. My points were not credited back and was advised this could take up to fourteen days
Helpful Report
Posted 7 years ago
Had text message to say repeat prescription was "ready", went into collect the following day and told it was NOT ready, showed them the text, they said they'd process it while I waited. It was then explained to me the "ready" didn't actually mean "ready" to collect, just that it would be "ready" to collect on the date 1 month after the last prescription? After a debate on the meaning of words I was informed that "ready" in prescription terms was different according to Boots English dictionary
Helpful Report
Posted 7 years ago
I was their web customer for more than 6 months. I ordered every month. This month I tried to order 4 times unsuccessful for no reason. I contact their "Customer Card Centre" but they didnt give me any information, because " Thank you for getting back to us regarding your order cancellation. Unfortunately we are not advised as to what these checks involve so we are unable to inform you as such. " They blocked all my money for more than 30 days for no reason!!! Im very disappointed, really! After they blocked my money, with 4 cancelled orders for no reason, they advise me to order again! Terrible, I havereally no more words ... I wobt be their Customer anymore. Big mistake!!!!
Helpful Report
Posted 7 years ago
I want their web customer for more than 6 months, every month. This month I tried to order 4 times for the last week but it was unsuccessful. They blocked all my money without any reason. when I write them an emil I didnt receive any information, because the were unable to give this information! I wobt order anymore! They blocked my money for more than 30 days for nothing. Terrible..
Helpful Report
Posted 7 years ago
Reading all these reviews made my experience rather jolly! It's not the staff! It's yourselves! Try smiling a little! I stood in a queue in Musselburgh store, busy lunchtime, one girl on a till, that's bad! She was helpful, pleasant, a real genuine person but, there's a complete idiot tearing her to shreds about the queue...... she smiled and carried on... disgusted what these people have to put up with! Get with the times 'BOOTS'!!!
Helpful Report
Posted 7 years ago
The online service is shocking 1st order placed for next day delivery... never turned up ....lost in transit Refund after 4 days as they couldn't raise another duplicate order for some unknown reason 2nd order placed ... never turned up ... lost in transit This time they were able to reorder and it eventually turned up 3 days later Lost in transit appears to be the usual excuse Prior to ordering, I checked the stock locator online and went to local store to purchase. Could not find the item, so asked a staff member who said they had none. Told her that I had just checked online before coming, to this she replied "don't bother with that, it's always wrong"
Helpful Report
Posted 7 years ago
Boots is rated 2.6 based on 1,834 reviews