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Boots Reviews

2.6 Rating 1,816 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,816 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Boots 1 star review on 11th July 2024
Louisa
Boots 1 star review on 28th April 2024
Anonymous
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
38
Anonymous
Anonymous  // 01/01/2019
Imogen and two other young female assistants went above and beyond with their customer service on Sunday 8th December at Beeston Nottingham branch. I asked for help with the photo printing machine. Although we couldn’t work out why the machine wasn’t working. They really wanted to help me. We did succeed in the end. Huge thank you to you ladies. You were all fabulous.
Helpful Report
Posted 4 years ago
I would like to say that Jordanna at Wheatley hall rd doncaster is brilliant! She hoes the extra mile to help! Thank you so much. And all the other staff there! X
Helpful Report
Posted 4 years ago
A lady called Ann Franks in the St Enoch Boots, Glasgow was so helpful today. She was efficient, knowledgable and kind and was able to answer my questions without any fuss. She made my day and I left smiling.
Helpful Report
Posted 4 years ago
at newcastle airport i was served by Crystal ,this young lady needs some recognition for her great service ,knowing her stock she went out of her way to find what i was looking for because it was not on the shelf ,she is a credit to boots .
Helpful Report
Posted 4 years ago
I went to boots in Lewisham to develop my photos JOSH. The assistant at the desk was absolutely helpful. He was professional in his attitude in putting me through as to what to do to print all my photos with ease. He is very commendable!
Helpful Report
Posted 4 years ago
I looked online to see if the foundation I use was on offer anywhere to see that Maxfactor infinity 3in1 foundation was ÂŁ8.39 in boots a 40% saving. I thought brilliant I will go to boots to get it. At the til the customer advisor said ÂŁ13.99 I said to her it states on the website ÂŁ8.39 as a black friday saving to which I was told it was only a online deal. How can you charge two different prices for the exact same item. Very disappointed.
Helpful Report
Posted 4 years ago
Really loved boots before now. I placed an order online and changed the delivery address to my current address (the default one was my university address from years ago). The day after I checked the order confirmation email and realised that the address had not changed. I went through the order process again and the same thing happened (the address reverted back after payment details were put in) even though I had changed the address beforehand. I called their customer service to change the delivery address and they said that they cannot do this, that they have no control over the orders after they have been placed. I then asked to cancel the order and stated that I have a right to cancel until 14 days from the day I receive the goods. She said that they cannot do this for the same reason and kept referring to their policies to justify herself. I do not understand how such a big company can have such stringent policies in place and how their customer service team or anyone in the business have literally zero control over anything. I do not understand why they have a contact number for online orders which have been placed if they literally cannot do anything to help. Really stupid policies and the staff/customer services are useless. I've never heard of a company where you cannot cancel your order or change your delivery address before the order has been shipped. From the moment you place the order everything is out of their control.
Helpful Report
Posted 4 years ago
Always late with meds. Poor excuses. Always blame your GP. Rubbish service, regret selecting them
Helpful Report
Posted 4 years ago
I recently went into the Boots store in Solihull town centre to use there photo equipment, as I needed to save my photos from my phone to disc. I had a few problems but I was helped by a lady called Donna who assisted me. She identified there was a problem with the disc, as she didn't have any more disc's in stock she offered to call me once they were in. Its not often you come out of a shop feeling satisfied with the service you have received even when your needs haven't been met. Donna was extremely patient and ensured due to the time I had wasted I didn't go away unsatisfied. She ensured me that once the disc's were in store I could come back in and I would be supported to complete the Disc's required. Extremely polite, well mannered member of staff, thank you Donna your help was much appreciated. On returning to the store I was helped by another member of staff as it was Donna's day off. Tania was extremely helpful even during a very period, she still took the time to assist me in downloading my photos to Disc. Again an extremely helpful, polite member of your team were nothing seemed to much trouble for her. I know I shouldn't be surprised but customer service just isn't what it used to be, however my visit to Boots proved there are still some excellent store assistants still out there willing to provide your will a high level of customer service. Thanks you Donna and Tania for your excellent customer service skills, it was much appreciated and made a stressful situation a pleasure to visit your store. I will defiantly be returning.
Helpful Report
Posted 4 years ago
Very happy with the price reductions on the purchases I made and happy with the pleasant and helpful assistant.However not so happy with the lack of large paper bags for my purchases Had to buy several small bags 7p each .Unbelievable that especially at this busy time of the year when people will be buying more than usual purchases there would be a lack of the large size of bags for these. Seems like bad management.
Helpful Report
Posted 5 years ago
Bad online customer service non existant
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Posted 5 years ago
Absolutely hopeless! Customer service hopeless too! Delivery arrived today and alot my items ruined by opened lids on shower gels. I contacted customer services and they said bring it into store for return. If I could get into store I wouldn't have used the online service and had it delivered to my home address.
Helpful Report
Posted 5 years ago
Awful customer service
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Posted 5 years ago
Happy with the price reduction on purchases. I made for Christmas presents.Pleasant and helpful assistant But not happy with the fact that there were no paper bags large enough to put all my purchases in.I had to buy separate small bags for each medium sized purchase at a cost of 7p per bag.Surely at this time of the year the store needs to anticipate people will be buying more than one product and ensure that customers needs for large bags is satisfied.
Helpful Report
Posted 5 years ago
Useless!!!?
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Posted 5 years ago
If I can give zero I would. I was checking everyday when I can book for a collection on heathrow departure and everyday the date we are leaving is still unavailable and today I checked and the date we are flying is no longer available. Phoned customer service and they said they cannot do anything about it. Useless piece of ***ts!!!!
Helpful Report
Posted 5 years ago
Nothing wrong with Boots, always pleased with the service I get, but what a dreadful Christmas advertisement on TV, the worst Boots have ever done. Puts me off buying rather than encouraging. I think I would dismiss your advertisement agency.
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Posted 5 years ago
leftdoctors precription 8 items into boots antrim n ireland on thursday morning said i would collect fridaylunch time scrip was not ready she said seretide 100 and motelukast 10mg not in stock i asked why as scrip was left in thursday morning,got no real answer took scrip to another chemist received items,will never use boots again hopeless
Helpful Report
Posted 5 years ago
I recently went into the Boots UK Limited store in Brentwood and was so impressed with the help I got with my shopping as I was running late and needed a hand. Nadeem Tariq (Security Guard)helped me and he knew exactly where to look for everything and advised me on offers that were available. I will certainly go there again as he was not only helpful but kind and considerate. Thank you Nadeem Tariq your help was much appreciated. Boots is much safe and secure in your presence.
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Posted 5 years ago
First class service received today at Boots (Brentwood) ,I was served by Nadeem (Security Guard) His skills much older than his age so polite and helpful if he didn’t know he would ask someone who does, he is a great credit to boots and his superiors,well done 5 stars
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Posted 5 years ago
Boots is rated 2.6 based on 1,816 reviews