“The service is terrible if you are looking for any credits for product returned or waiting for a credit. They answer emails with a robot reply and doesn't send a reply about what they found out. Also when you order through Bossa Canada you still have to pay duty that I was unaware of.”
“I was excited to orde hearing aids from Bossa. They were advertised as being as small as a pill. They were not. They were big and when put in my ear, the aid buzzed loud. I paid about $89 Canadian dollars, had to pay another $24 for customs and and $22 to return. Total about $137. Not cheap as advertised especially for a senior on penion. I returned them the next day. Bossa received them on October 25, no sign of refund yet. Hopefully it comes soon.”
“I ordered these hearing aids and upgraded, but when they arrived and I tried them out, it was like I had tin cans on my ears. I returned them, and it took nearly 4 months for my refund to show back up in my account. Countless phone calls, chat messages, and emails to try and get them to credit my account. Very disappointing.”
“Sent back by hearing aids they received them Oct.10 Still no refund sent them back in perfect condition. No reason I still have not received my refund”
“Keep getting stalling responses in trying to get
My refund. Beginning to think Co. purposely making efforts to get me disgusted so as to convince me to give up on refund. About ready to contact BBB and authorities.”
“Unfortunately I have not yet received my merchandise. I must say that regarding customer service you need to improve by 1000 %. I want to be fully refunded due to the fact that the merchandise was never received.”
“Sounds like a cheap speaker and makes a high pitch sound. Doing more harm then good. They are not as small as the company trys to present. I have refused to use them but also refuse to deal with the returning process. After waiting a lengthy time to recieve them to be completely disappointed.”
