“I Ordered them on 1,23 24. They took my payment in full amedeitly. It is now 2 12 24 . The aid says 3 to 7 days still don't have them or no word. ,I Really should have read all the real reviews, and the bbb reports. VERY SUB SANDERS. I truly recommend not buying there products. Read all reviews first. Not the ones they show you on there page.”
“This company does not honor their refund policy. I have contacted them five times and all I hear is we are sorry for the delay or it’s on its way or community. Call us to give us the Tracking number, which I did at the first call.”
“Since they block your ear canal, you hear everything inside your head.
Terrible design. The price is great, but if I can't wear them, they are useless.”
“They are not hearing aids, they amplify back ground noise. The loud back ground noise makes it harder to hear what you're trying to hear. Then you send them back ,I've been waiting three months with no refund in sight. Don't waist your time. Spend your money somewhere else. TAKE THIS WARNING SERIOUSLY, GO TO A DIFFERENT COMPANY FOR YOUR OWN PIECE OF MIND.”
“After 3 months of getting the “run around” I am still waiting for my refund after returning my Bossa hearing aids. All I hear from their customer service reps is that they’ve escalated my refund to request, but nothing ever happens. BEWARE of their terrible return process, so you’d better like them when you buy them, because you probably won’t see your money again if you try.”
“Web site says 3to 5 day delivery waited 7 days has not been shipped you contacted company was told no 8 to 12 day but the are behind and could not tell me when it was going to be shipped all they say it’s delayed and can’t give me a ship date should have delayed my payment so I could have ordered elsewhere.”
“Same story as every other complaint here. Confirmed with Bossa they received my return package on 12/1/23. As of 1/16/24, no refund. Rep and Victoria Summer, Supervisor for Customer Service provided a complete run around by giving the WalMart answer when asked about my refund. "Sorry, that's not my department." When asked to speak with Finance Dept, was informed they do not have phones. Asked to speak with a manager, was informed I could email to the general email account to get anything done. Do not purchase from this company, this is a FRAUD and they steal your money.”
“Ordered and received them. Didn’t fit so returned same day. Now all these weeks later of promises of refund after promise and 15 emails of promises STILL NO REFUND. What a ripoff”
“Refused delivery after reading BBB negative remarks and requests of Company! Received confirmation of delivery back to Bossa but can’t get a refund even after dozens of emails to Customer Service promising the finance department is working on it 🤨. DON’T BE FOOLED BY ADS ON FACEBOOK, ABC, NBC and others advertising these horrible products!”
“I couldn't wear the hearing aides. They kept falling out of my ears, the tips being too big. So, I called to see if I could get smaller tips. No, was my answer. so, I needed to return the hearing aides and asked for a refund. I still am waiting for the refund. Wore the hearing aides for 4 days and decided to return since it didn't work out for me. Sent them back on Nov 29, 2023 and company had receipt of them on Dec 5, 2023. This being Jan 9, 2024 is way more the 15 business days they say needed for processing a return.”
“I am still waiting for my Left earbud which I sent in Dec. You have not sent me another... so I only have the right one. Please send me the Left one. Thank You”
“I placed my order on Nov 27 but have never received my order. You have to take responsibility of this and don't make me be a disappointed customer. You either resend me another 1 if the orher got lost or refund my money with interest”
“Not good. Fell out of my small ear. No longer working. Called and told will not refund if not working. It’s a huge loss for me. Plus I pay return postage and $25 restocking fee. But only if it works.”
“This is the second pair that is worse then first. They don’t work for me at all when call customer service they inform me they won’t send a return label I will have to pay for that. When they receive them back then it be 10-15 business day for a refund.”
“I had a terrible experience and continue to have a terrible experience. I might have said that these are very basic amplifiers for ALL sound so if that's all you can afford, then buy them. However; you cannot hear anything while you eat, as the bone-transmitted noise from chewing overwhelms everything else. They are unattractive plugs in your ears. When I returned them, following all Bossa's instructions, I did not receive my refund for over 10 weeks. After having the BBB contact them, they issued me a refund...for $20. Not the ~$98 they owe, but $20!!!###@#! Oh yes, forgot; it took several follow-up communications to originally get them to ship the devices! STAY AWAY.”
“Received the hearing aids, one worked the other didn’t. I called and requested a refund. You received them on 12/18. I am still waiting on my refund!”
