"STAY AWAY. FAR, FAR AWAY!\r\nLike a lot of others, I purchased this based on the picture on their website. Again, like a lot of others, what I received was NOTHING like what I ordered. I emailed a complaint and received an email assuring me that this is rare. (Ha. Ha I say) I was asked to send pictures. I sent them pictures of Before Shaking, After Shaking, After Shaking closeup, and their Ad picture. The next day I got a reply - \"Sorry you are not happy with your bottle, I have had quality control look at this for me and they are satisfied with the amount of gold that is in each bottle.Sorry for the inconvenience caused to you.\"\r\n\r\nI asked that since quality control was satisfied that I wanted to talk to the owner. Unsurprisingly that has never happened. But surpringly I received an unsolicited bottle today. This one had huge flakes that all floated into the neck of the bottle. I shook it hardily, it looked ok-ish for about 20 seconds, then the flakes all floatred into the neck again. I am currently trying to get them to pick this one up and refund me for the first one.\r\n\r\nAnd refunds are a joke. Apparently they do not offer refunds on \"personalised items\". And everything they sell is considered to be a \"personalised item\".\r\n\r\nTrustPilot does have a high rating for them. But looking through them, the more recent ratings are 1 or 2 star with the same complaints I'm reading here. They may have once been decent, but that has long declined.\r\n\r\nAnd for the inquisitive amongst you I suggest trying to find ANY relevant information on Todley's Spirit Co.\r\n\r\nClassic basement operation. I should have looked deeper into the reviews. Burn me once, but never twice."

"STAY AWAY. FAR, FAR AWAY!\r\nLike a lot of others, I purchased this based on the picture on their website. Again, like a lot of others, what I received was NOTHING like what I ordered. I emailed a complaint and received an email assuring me that this is rare. (Ha. Ha I say) I was asked to send pictures. I sent them pictures of Before Shaking, After Shaking, After Shaking closeup, and their Ad picture. The next day I got a reply - \"Sorry you are not happy with your bottle, I have had quality control look at this for me and they are satisfied with the amount of gold that is in each bottle.Sorry for the inconvenience caused to you.\"\r\n\r\nI asked that since quality control was satisfied that I wanted to talk to the owner. Unsurprisingly that has never happened. But surpringly I received an unsolicited bottle today. This one had huge flakes that all floated into the neck of the bottle. I shook it hardily, it looked ok-ish for about 20 seconds, then the flakes all floatred into the neck again. I am currently trying to get them to pick this one up and refund me for the first one.\r\n\r\nAnd refunds are a joke. Apparently they do not offer refunds on \"personalised items\". And everything they sell is considered to be a \"personalised item\".\r\n\r\nTrustPilot does have a high rating for them. But looking through them, the more recent ratings are 1 or 2 star with the same complaints I'm reading here. They may have once been decent, but that has long declined.\r\n\r\nAnd for the inquisitive amongst you I suggest trying to find ANY relevant information on Todley's Spirit Co.\r\n\r\nClassic basement operation. I should have looked deeper into the reviews. Burn me once, but never twice."

"STAY AWAY. FAR, FAR AWAY!\r\nLike a lot of others, I purchased this based on the picture on their website. Again, like a lot of others, what I received was NOTHING like what I ordered. I emailed a complaint and received an email assuring me that this is rare. (Ha. Ha I say) I was asked to send pictures. I sent them pictures of Before Shaking, After Shaking, After Shaking closeup, and their Ad picture. The next day I got a reply - \"Sorry you are not happy with your bottle, I have had quality control look at this for me and they are satisfied with the amount of gold that is in each bottle.Sorry for the inconvenience caused to you.\"\r\n\r\nI asked that since quality control was satisfied that I wanted to talk to the owner. Unsurprisingly that has never happened. But surpringly I received an unsolicited bottle today. This one had huge flakes that all floated into the neck of the bottle. I shook it hardily, it looked ok-ish for about 20 seconds, then the flakes all floatred into the neck again. I am currently trying to get them to pick this one up and refund me for the first one.\r\n\r\nAnd refunds are a joke. Apparently they do not offer refunds on \"personalised items\". And everything they sell is considered to be a \"personalised item\".\r\n\r\nTrustPilot does have a high rating for them. But looking through them, the more recent ratings are 1 or 2 star with the same complaints I'm reading here. They may have once been decent, but that has long declined.\r\n\r\nAnd for the inquisitive amongst you I suggest trying to find ANY relevant information on Todley's Spirit Co.\r\n\r\nClassic basement operation. I should have looked deeper into the reviews. Burn me once, but never twice."

"STAY AWAY. FAR, FAR AWAY!\r\nLike a lot of others, I purchased this based on the picture on their website. Again, like a lot of others, what I received was NOTHING like what I ordered. I emailed a complaint and received an email assuring me that this is rare. (Ha. Ha I say) I was asked to send pictures. I sent them pictures of Before Shaking, After Shaking, After Shaking closeup, and their Ad picture. The next day I got a reply - \"Sorry you are not happy with your bottle, I have had quality control look at this for me and they are satisfied with the amount of gold that is in each bottle.Sorry for the inconvenience caused to you.\"\r\n\r\nI asked that since quality control was satisfied that I wanted to talk to the owner. Unsurprisingly that has never happened. But surpringly I received an unsolicited bottle today. This one had huge flakes that all floated into the neck of the bottle. I shook it hardily, it looked ok-ish for about 20 seconds, then the flakes all floatred into the neck again. I am currently trying to get them to pick this one up and refund me for the first one.\r\n\r\nAnd refunds are a joke. Apparently they do not offer refunds on \"personalised items\". And everything they sell is considered to be a \"personalised item\".\r\n\r\nTrustPilot does have a high rating for them. But looking through them, the more recent ratings are 1 or 2 star with the same complaints I'm reading here. They may have once been decent, but that has long declined.\r\n\r\nAnd for the inquisitive amongst you I suggest trying to find ANY relevant information on Todley's Spirit Co.\r\n\r\nClassic basement operation. I should have looked deeper into the reviews. Burn me once, but never twice."

"did not get what I expected, cheap looking bottles, nothing like advertised"

"Terrible customer service rude and helpful agents managers shouting at the phone to customers agents putting the phone down on customers and Unprofessional would not recommend"

"Used this company on a number of occasions and they are great until something goes wrong with the order. Order arrived damaged and photos were sent. Emails were ignored and company don\u2019t want to help or know if there\u2019s a problem. Won\u2019t be using bottle bling again and would advise others not to just in case you have a problem with your order."