Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's almost perfect case”

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Posted 2 years ago

“Would have given 5 stars but did not receive the motherboard/PSU or AIO boxes with the plugs/wires/screws/extras that were not used in the build. In particular the SSD mounting bracket for the P500a nor any motherboard parts. Customers services were not able to locate these boxes or parts in their 'build room'.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“3D Printer arrived next day no fuss and at a great price (cheapest around)”

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Posted 2 years ago

“Order two items, one was a gift and one for myself. The prices for both items were very good and items arrived super fast, esp considering the £3 postage cost which was more than reasonable. My item works perfectly, can't comment on the other as its a gift! Deffo would use again if they had an item I was needing.”

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Posted 2 years ago

“Great price, superfast free delivery, a very worthy 5 stars”

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Posted 2 years ago

“I have recently ordered the creality halot one resin printer they have the Best prices around! Delivery was due for wednesday (5 days) Was delievred next day. I have been using and recommending this company for years! Great company.”

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Posted 2 years ago

“This is the first time I have used Box, but it won't be the last. Not only was the price better for genuine Canon ink cartridges than anywhere else online, but the delivery was quicker than was initially stated when I ordered. A great service and I would highly recommend them.”

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Posted 2 years ago

“A great product at a good price. Delivered to my door within 48 hours of ordering. What was in the box was exactly as descibed in the on-line specifications. So far I am very pleased with my purchase and the service provided by the vendor.”

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Posted 2 years ago

“Goods arrived on the day advised Couldn’t have asked for more”

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Posted 2 years ago

“Just excellent service in all respects - hence very happy!”

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Posted 2 years ago

“Order placed at noon and delivered next morning! The price was also great and the product arrived as described!”

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Posted 2 years ago

“Easy to use website with great prices and express shipping via DPD”

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Posted 2 years ago

“My experience is no different to the many reviews on hear regarding the quality of the item sent. The delays receiving and in returning items. The blame shifting of responsibility. The poor use of gramma by customer service. The ethos they portray is very far from the service they provide. They even tried to buy me off so I wouldn’t write a negative review. Yes you will pay more ordering from a established reputable supplier. But if there’s a problem compared to Box.co.uk you will be treated professional.”

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Posted 2 years ago

“Worst experience so far. TV sold as new but arrived in refurbished/used condition. The TV remote had marks of use. TV was screen constantly flickering and failed to turn on at all after all. The TV box had signs of heavy use. Screw bags were no longer sealed and screws were found in other bags indicating that TV was used before. The TV stand found in the box belonged to another TV model. Had to return the TV. The delivery service ArrowXL is the same rubish as the seller. They are lying and keep arguing about arrival times later pretending that they never told or promised anything. TV was collected on the 28 of February and I'm still waiting for the refund to be confirmed. Customer service is useless. People be aware of this seller, don't waste your time and money with them.”

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Posted 2 years ago

“Scam. I ordered an item, open-box, because it was a good saving. The website made it very clear the box was opened, but the item was A-grade. They took my money, then flagged the order as "having a problem" and that I needed to call them. The reason? Because the item was A-grade, but the box was open. Amazing. So, having paid extra to have it delivered today, god knows if or when I'll get it now (obviously they don't do 24/7 support, so having waited all day, I realised too late they were shut now). All because it was exactly as advertised and exactly what I expected. I've had a lot of things not get delivered but "being exactly what you ordered" is a new one on me. Bonkers. I'm going to try to get my money back and just go to amazon like I usually do, at least they deliver.”

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Posted 2 years ago

“So far very disappointed. Despite testing my new pc wasn’t working on delivery. I can accept that these things happen in transit despite adequate packing. What is very poor is that Box have had my broken custom build for a week with no updates or apology. It takes nothing to keep a customer informed and is the mark of a good business.”

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Posted 2 years ago

“Bought a 3d printer for a Xmas present. Informed them within 2 weeks of a fault, they insisted on us speaking with an engineer. We sent images, emails and advised that their fix of a firmware update hadn't worked. It took 2 weeks and a very heated phone call to customer service to get an email back to which we responded promptly. Still waiting for a response 3 weeks later. We are now well out of the returns window and they are refusing to replace stating they have to test to find the [intermittent] fault and if they don't find it, we won't get a replacement. Spend a bit more and buy from a reputable seller that you can actually get hold of.”

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Posted 2 years ago

“Purchase a 3d printer and laptop at Christmas and had issues with printer early on. Initially contact was good but just don't hear back from them and constantly have to chase for an answer. Offered a part to be sent or to return item for repair but never answer my questions. won't be buying from here again and say what you want about amazon but always had speedy resolution to any issue and good communication unlike box.”

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Posted 2 years ago

“I wish I had viewed the below comments as per other customers experience when dealing with Box. It is quite obvious too see that recent transaction experiences have been less than favourable and clearly this should create a concern for you as a company. I have recently purchased products from your site and have requested a price match - but you have declined my request because apparently "unfortunately we aren't always the cheapest, even though we offer a price match service, some companies are just able to agree on cheaper prices with manufactures or suppliers" which only leads me to think that perhaps you are not correctly sourcing your products from the manufactures... or you are trying to retain significantly higher margins. I can only say that I will not be recommending your company to other gamers / friends and if anything I will positively suggest other suppliers.”

Helpful Report

Posted 2 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews