Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and delivery was on time.”

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Posted 9 years ago

“Quick efficient delivery, very pleased with all aspects”

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Posted 9 years ago

“Really helpful when I rang to ask a few questions. Easy payment and super fast delivery! Really happy”

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Posted 9 years ago

“Delivered very quickly and the cheapest I could find online.”

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Posted 9 years ago

“Very easy to order and have got various delivery option including free bee,very quick delivary,will shop again Many thanks”

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Posted 9 years ago

“Came within 2 days very happy with the service and the product”

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Posted 9 years ago

“The front panel of the PC case does not click into place, and the front dust filter is also missing. Hope you can sort this out.”

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Posted 9 years ago

“Ordered sx60 camera on 16th September , arrived 17th September 2015. Wish all suppliers were so good, Thanks to all concerned at Box Limited, Highly recommend!”

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Posted 9 years ago

“Although I've read some people complaining about their customer service I decided to give it a try - I hope this message prevents people from making the same mistake. Ordered a new computer with next day delivery. Received it the next day (that was ok) and as soon I switched it on I could spot an issue. Their customer service is only available by email, so all I could do was doing the returning process via email, with usually 1 day between every email answer from their side... Anyway, the process was something like this: I email them asking for a replacement Answer from Box.co.uk asking for pictures (proof) I replied with the proof Box.co.uk asked when I wanted the defective machine to be collected I replied saying asap Box.co.uk arranged the collection for the next day - and they actually collect it on the day they say 5 days between the moment they collected the machine and the moment they acknowledged the recipient of the item (I can't understand why it took them so long to "receive" it) Two more days to test the machine and confirm there was a problem - it took me literally 10 seconds to spot it, it is on the screen, it is impossible to miss and they had a description + pictures of the issue. Box asked when I wanted the new machine. I replied asap... They sent it next day delivery on a Friday (their delivery service doesn't work on Saturdays so, I go it on Monday). So the Monday after I received it, turned it on and (insert suspense music here) it had exactly the same issue, again! Their explanation? I don't know, emailed them, but didn't hear back so far - the usual 1/2 days lag between emails. If at least we were all in the same country and timezone (oh wait, we actually are).”

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Posted 9 years ago

“Top products Best prices Free delivery Delivered 3 days before I expected the item to arrive. WELL DONE”

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Posted 9 years ago

“Eventually got the item, about 4 weeks late. Pre-ordered a mousepad (Razer Firefly), which should have of shipped in the 5th of August. 2 weeks later, I still hadn't got the product, so I phoned the customer hotline and was told that is was a problem with the supplier and was going to be delayed, but I should have apparently got the item by the 27th of August. Would have been nice of them to notify me that my mousepad was going to be delayed by phone or email. During the phone call, I was also told that later that day they were going to email me some free steam games for my inconvenience. I STILL HAVEN'T GOT THE STEAM GAMES. Not that I could play them without a decent gaming surface, but I digress. Finally on the 7th of September I got an email saying that the product had been dispatched and I got it next day. The service at Box has the potential to be 5*, as shipping is next day and the prices that they offer are competitive. But failures such as not maintain basic contact with the client (like telling them an item is going to arrive late. I understand that they have no control over the suppliers, but not notifying the customers is just poor business practice, and if I had been told about the delay then I'd have no problem waiting)... As well as this, if you're gonna offer people freebies for giving them a poor experience, at least actually give them the thing..”

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Posted 9 years ago

“Hello Dear Staff thank you for sending me my parcel that was really quick my parcel no get damage or crashed everything like it should be done to the end. thank you so much very good service what I can propose to the friends.”

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Posted 9 years ago

“Excellent Service...ordered late morning 9th September 2015 arrived 09h30 on 10th September 2015. Product as advertised, no negatives yet.”

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Posted 9 years ago

“Perfect to deal with. Very fast!”

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Posted 9 years ago

“Pros: . Price for the product was the best I could find. . Value for money for the product was excellent. . Many reputable brands. . Delivery arrived earlier than the ETA. . Range of delivery options (including free delivery option & pick-up) Cons: . ETA of delivery was a lot later than the actual delivery which may have stopped me from purchasing the product if I could have found better delivery times (stating "3-5 days" for free delivery would have been better than "up to 5 days"). . Product picture of the keyboard I ordered was in another language which could have resulted in me refraining from purchasing the product had I saw it earlier. . Website could be a little nicer on the eye (especially the "my account" page which has really small and bland text. A little bit of formatting would be nice. Overall: Excellent website/store for purchasing good value for money products at competitive prices. 8.5/10 overall score.”

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Posted 9 years ago

“Easy to find the shop and I was quickly served with the product I wanted.”

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Posted 9 years ago

“I used Box.co.uk to buy a Dell 23" LED monitor for a computer. They had the best price, shipped it for free and well within the quoted five day period. Seem like a good bunch, I'll use them again.”

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Posted 9 years ago

“Recommandable provider, fast delivery, increased quality”

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Posted 9 years ago

“Recently purchased a Cube I3 PC. Delivery was not as timely as expected. Once the product was with the courier I was kept informed of progress, so not a problem. The PC was very well packaged. The PC is constructed from good quality modules. I have no concerns at all about quality. Price was good in view of this. Overall pleased with the purchase. Would recommend Box and the courier Hermes.”

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Posted 9 years ago

“ordered product and it came three days later,given tracking number so tracked it.Not much more to say teally”

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Posted 9 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews