Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuine faulty return of child's Christmas present no repair , exchange or refund ongoing for 6 months had to claim through small claims do not buy from these parasites shouldn't be in business hope you go bust!”

Helpful Report

Posted 3 years ago

“This is a disgusting company I ever come across do not buy from them stay well aware they sell faulty goods and do not refund your money you have to wait months and months for them to even deal with your issues.”

Helpful Report

Posted 3 years ago

“why send an item back for a refund then then be asked again if I want a refund. seems they want to delay things. its enough to wait nearly 2 weeks after receiving the item back. interesting standard reply to feedback not trying to rectify anything. Thanks for the feedback, we appreciate it. it appears they have sat on my return for a week before actually confirming they have it. very slow returns process. I opened my return within a couple of hours of receipt under distance selling as not happy with quality. standard emails received stating will test for fault (no fault just not fit for purpose) . worst service for a return I have received will have to contact paypal soon for help.”

Helpful Report

Posted 3 years ago

“Quite possibly the worst retailer I have had the unfortunate experience dealing with. If you too are unlucky enough to encounter an issue with a faulty product (it does happen), your going to have a very hard time contacting customer services and requesting a return or replacement. To contact customer support will take 3 hours + of uninterrupted dial tone! And if like myself you deem this to be excessive and decide to visit the retailer directly (while still waiting for them to answer the phone at 2 hours and 38 minutes) then be prepared for less than helpful, rude and aggressive staff. Who would of thought with a shop on their Google profile and a great big sign on the door with the caption "Hello, come on in". Apparently it "isn't their problem" and "there are no staff on site to help". Only then for them miraculously appear when you tell then you dont plan on leaving untill you can speak to somebody because there isn't any customer service on the phone. But even getting to that point will require you to decline their advances of forcible removeral from their premises. Apparently at this retailer this isn't actaully assault ... So if your interested in purchasing some tech, might be worth giving this place a miss and trying a more reputable one. Their prices are no different and if you unfortunately need to be able to speak to someone and receive any customer service, bad news is there isnt any!”

Helpful Report

Posted 3 years ago

“Couldn't have listened very closely then”

Helpful Report

Posted 3 years ago

“Please if your reading this don't buy from box just paid £160 for a icue 5000x case what arrived smashed to pieces and dented all over so when I contacted the customer service and said what was wrong they said they couldn't do anything about it when I asked what should I do with it now I was told to put it in the bin they won't give me a refund and no replacement awful service again please don't waste your money had to buy another one from amazon.”

Helpful Report

Posted 3 years ago

Hi sorry to hear about this. Upon reviewing this the reason we couldn't take the item back is because it's outside the 48-hour window that you have to report the damage. An email was sent on Saturday at 15.16pm stating you must report any damage within 48 hours. We have also listened to the call and you were not told to throw this in the bin.

Posted 3 years ago

“Spoke to customer service to ask which type of GPU would be used in a pre-built machine. The circled around this for quite some time, remaining utterly non-committal. They seem to focus on getting your money first, then "service" later... AVOID.”

Helpful Report

Posted 3 years ago

“Impossible to get hold of person if you have a problem with your purchase!!!! Only robots and computers working there trying to block you from contacting them. Real honest flesh hand blood must be all dead. Before buying anything I first try there aftersales service contact lines. If those are run by stupid computers definitely don't by from them!!!! Try it it works.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting company please do… Absolutely disgusting company please do not buy from them THRIVES!!! I bought a TV on on 1st of April then I put in a return request because I just wanted a bigger tv. They picked up the tv on the 7th of April I have been chasing them since to sort out a exchange they don’t answer there phones only except sales the shop is closed. So now they have my the tv and my £1500. I give these thieves 0 stars if I could. Stay clear of them just go to Curry’s save yourself a big headache.”

Helpful Report

Posted 3 years ago

“Avoid like the plague this company! Item arrived damaged. Was told must report within 48 hours and therefore no refund will be made! A clear breach of the consumer rights act 2015 which states very clearly you have 30 days to return a faulty product. Remember just because they state something within their terms and conditions it cannot breach the laws of the consumers rights act 2015. Full legal action will be made.”

Helpful Report

Posted 3 years ago

“Truly awful customer service. Item broke after a few weeks of light use, and was given return label. Upon them receiving item back, I was told it was broken and that they would not give store credit, despite being told previously in documented emails that I would be able to exchange. I was told lie after lie after lie by customer services, and the issue is still in no way resolved. Truly shocking.”

Helpful Report

Posted 3 years ago

“Customer service is non exiatant. They're a reseller and very poor at doing it.”

Helpful Report

Posted 3 years ago

“Avoid this reseller, which is all they are. If anything goes wrong, the returns process is horrific, time consuming - and then even if they collect the item, it'll take them two weeks to do anything with it. The customer service is non-existent - they simply do not care for your problems, and will tell you to contact the manufacturer. Other resellers, perhaps those named after places in south America, would own the problem; these guys? Not so much. Fix it yourself. Better still, just don't buy from them.”

Helpful Report

Posted 3 years ago

“Avoid this retailer. Convoluted returns process. Was sent a faulty item and 20 days later am finally returning the item. Further to this delay before a refund will be provided the item will need to be tested which will take another 5-7 working days. Unhelpful and uninformative staff phone lines that just ring out with no indication if your in a queue or not. Absolute shambles order elsewhere as if you have an issue it will be a long a frustrating wait.”

Helpful Report

Posted 3 years ago

“I ordered a 3D printer from them which has never worked properly from the beginning. The customer support is appalling, I never get through to anyone on the phone line and it takes a couple of weeks for anyone to get back to you through email if at all. Don't waste your time or money with them, definitely not worth the hassle.”

Helpful Report

Posted 3 years ago

“They delivered my 13yo daughter's TV before Christmas (7th December). When we opened it on Christmas day, it had clearly been opened already and the surround was broken (lots of video evidence). I sent an email, including pictures on Boxing day, asking for an exchange, which they refused. They didn't collect it until January 13th, when they woke my wife at 6.15 am (we requested 8am-5pm). It took around 20 emails and the threat of small claims court action before they finally repaid us on February 9th. Really shocked by their "cowboy" attitude to customer care. Avoid.”

Helpful Report

Posted 3 years ago

“Impossible to contact and didn't deliver the items. They're scammers.”

Helpful Report

Posted 3 years ago

“never have worse customer service in my life, always ctrl c, ctrl v, every day same answer and no particualr day and solution not recommending at all”

Helpful Report

Posted 3 years ago

“Customer service is terrible, slow, dismissive. Refund process slow on high value items. Goods badly packaged Phone lines do not answer. I would never order from these guys again, ever”

Helpful Report

Posted 3 years ago

“PLEASE AVOID GO ELSEWHERE!! DON'T FALL FOR THIS SCAM THEY SEND YOU A DAMAGED ITEM THEN WONT LET YOU RETURN IT PLEASE SHOP SOMEWHERE ELSE.”

Helpful Report

Posted 3 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews