Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,213 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought new product in good faith, but when opened after arrival, clearly was not brand new. I assume the product had been bought by someone else, who probably returned it. The polystyrene inside protecting the printer was broke with parts of it missing, and the printer cartridges were loose in a bit of bubblewrap, with no protection over the print heads. The cartridges were scratched, and it was obvious that they were not brand new. After using the printer twice, had to clean the cartridges due to missing/fuzzy print. Made the mistake of reading reviews after buying. Was going to buy another 3 of these printers for my small business, but will not buy from Box again. Contemplating going to my mate at trading standards, as the product was clearly not brand new.”

Helpful Report

Posted 10 years ago

“Ordered on the 13th December and wants dispatched until the 17th December. Phoned them on Christmas eve because it had not arrived to be told I should of called them on the Monday as they wouldn't be able to track as their warehouse was shut. Very poor service. I'm hoping that they have managed to process the refund. Will now order from another company.”

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Posted 10 years ago

“Brilliant service ! good product ! Reasonable price!”

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Posted 10 years ago

“Absolutely first class company. We were let down for this product at the last minute, and Box.co.uk came to our rescue.They processed our order on the 23rd December, and it was delivered by 11.45 am on the 24th. I cannot praise this company enough as my son was so happy to get the product Christmas Day.”

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Posted 10 years ago

“unbelievable customer service many thanks for your help”

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Posted 10 years ago

“Good, prompt service. Printer arrived on time and packaging all in good condition.”

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Posted 10 years ago

“Excellent delivery via DPD ordered late afternoon and they arrived next day”

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Posted 10 years ago

“Excellent service, thanks”

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Posted 10 years ago

“I ordered a gaming headset for my son as a Christmas present . I paid for next day delivery . When getting concerned about the tracking number / reference did not work , I rang costermer service the chap on the line said he will get in touch with the external wharehouse and send me through a email with a new tracking number , and could take up to four hours . I pointed out the time to the chap which was late afternoon and. His reply was they deliver upto 9pm . I got no email and never recived the parcel . Rang the next day at 10 am spoke to a lady who basically said what the chap said the previous day when I pointed this out to her she said she would ring me back . This never happened and I rang again in the afternoon spoke to the same lady who just said quiet abrutley that she was also waiting to hear back from the external whaehouse . The parcel did arrive late afternoon I still never got a return call or email to inform me of tracking number .”

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Posted 10 years ago

“fast reply to my questions. delivery was fast and on time. the wheel is brilliant i would recommend to any sim racer. great value for money. have and will be buying from box again.”

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Posted 10 years ago

“Great service from box, easy transaction and great staff in store.”

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Posted 10 years ago

“The ordering process was quick and efficient (payment this time by PayPal). Standard delivery was chosen and resulted in very promt delivery!”

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Posted 10 years ago

“Although initially I ordered a product and was given the wrong one. However customer service was great and it was all sorted within 2days so I was still able to get my product before Christmas.”

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Posted 10 years ago

“received quick and as described thanks”

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Posted 10 years ago

“Good price plus very quick delivery with regular progress updates Excellent service from Box to door via DPD thanks”

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Posted 10 years ago

“I specifically asked for the item to be packaged so item could not be seen & it was confirmed it would be. This was a Christmas present which arrived in its box obviously showing contents on box & the person it was a present for took the delivery. My present was ruined!!! I certainly can't order any other presents from you if they come simply in their own packaging. Very upset by the whole experience especially after been told it would be packed with showing contents! Still awaiting other part of order.”

Helpful Report

Posted 10 years ago

“Product was as described. Delivery was slow and took 3 days on payed for Next Day Delivery. Outer and inner boxes were damaged (due to carrier).”

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Posted 10 years ago

“Quick easy order & speedy delivery too.thanks”

Helpful Report

Posted 10 years ago

“I ordered a razer keyboard that was out I stock elsewhere. V happy. When there was a,problem with the delivery option I had chosen, this was quickly sorted out and I was given a delivery upgrade at no extra cost. V impressed. Will def order from you again. Thanks”

Helpful Report

Posted 10 years ago

“Senior Management at Box.co.uk To whom it may concern, Dear Sir / Madam, This is not a rant from a frustrated customer – after all it’s the season of goodwill. I do perhaps have some reason to be frustrated, however, as on the 10th of this month I placed an order (Order Number: S6H-8WM-L5C-YDC) for a customisable laptop which I spec’d for my art student daughter’s Christmas. This was delivered on 17 December, which in itself was a good result for Box.co.uk / DPD. Apart from the cardboard packaging being torn in the area of the handle, all appeared well until I switched it on. Then a black kidney-shaped area covering 30% of the screen appeared, and some crazing of the inner substrate was visible under back-lit conditions. Well these things happen, I had taken a chance with what for me was an unknown firm, located on the internet. Disappointing, that my daughter would be without her present on Christmas day though … unless the returns department were super-efficient … That was when other cracks of a different kind began to appear. I was asked to photograph the broken screen – unusual request, but I was told that there was no RMA forthcoming if I did not do so. So I did, and was scheduled for a 19 December collection for return to base (RMA# 75788). As I prepared the machine for return, I paid close attention to the very detailed and cautious return packaging instructions which as you well know are accompanied by a diagram. It was then that the obvious thought struck me: if the packaging it had been sent in had been compliant with these instructions, there never would have been a problem in the first place. It had come in a standard slim cardboard laptop box with small polystyrene frame struts only. No bubble wrap. No larger outer box with the industry standard polystyrene fill (as clearly shown in the emailed diagram: with one box within another larger box). No marking of fragile or identification on the outer grey plastic mailbag. I remarked on this incongruity to the returns staff who politely said that the somewhat minimalist dispatch packaging yielded on average only one damaged laptop per day. I understand that overall this is an economics argument: the cost of an extra protective margin in the packaging over against time saved, small percentage failure risk, all covered in any case by a claim against the carrier firm. You will, however appreciate that for me, I’ve experimented for a first time with Box.co.uk and it’s one failure out of one. I do think you have an issue not only with DPD, but with your dispatching department. Usually firms go over the top and drown us in acres of cardboard filled with fresh air, bubble wrap and polystyrene pellets – even for robust objects. You have an alternative strategy, fair enough, but for this reason, I do not wish this laptop (S/N NKW650SF0004C01632) to be returned back to me again, simply because quite obviously the HDD will have suffered the same trauma as the screen. Now, I’m experienced enough with distance selling to know that within 7 days – in any case – I can have a full refund, so we could easily be in a ‘I don’t lose / you don’t care’ situation here. Your polite staff have indicated that’s the likely outcome (0.1% failure rate is acceptable, and so we all play it all by the rules, shrugging our shoulders). I just wonder if there’s any chance of appealing to more senior executives who are empowered to think outside the box (no pun intended), and whether we could yet achieve a ‘win / win’ scenario which would retain my future custom, recommendations and positive review and your sale. Congratulations for your patience if you’ve read this far. Here’s my suggestion: I’m quite prepared to accept the full refund for the laptop which I’m entitled to, and never to have dealings again with box.co.uk, leaving you with a custom laptop to match up with another customer’s requirements. Or, if you are willing to refund me £20 for my fuel I am prepared to take a day out and do a 200 mile round trip to collect an all new replacement if it can be sourced by Christmas Eve. (I might be persuaded to let you send an all new replacement here provided there was an agreement that it would be packaged in a box within a box as per your own return instructions.) Well, whatever happens, I wish you a restful Christmas, Yours sincerely, Brian Johnston 10 Donnington Close, Leigh WN7 3NY, 01942 609748 or 0794 7874616”

Helpful Report

Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,213 reviews