Name: Bramble Berry
Rating: 2.37

“I don't like the hard plastic for the packaging of the coconut oil. I feel like the plastic weighed more than the oil it self and is very difficult to get it out , I guess that's why it was so cheap ! Will never buy it again!”

Bramble Berry 1 star review on 11th March 2025

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Posted 1 month ago

“8 days from order to delivery, including a delay of a day that I received an email about. Not terrible- the issue comes when I open the box to Find a large slice in the alkanet root powder and powder covering everything in the box, making a mess Everywhere and getting into the folds and creases of all the other bags and bottles. They said they’ll ship me another alkanet root powder. It offered nothing else for the delay or the mess that caused me additional time and work to clean up. Thought it was poor customer service - was my first, and last, order from them.”

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Posted 5 months ago

“Brambleberry’s “2-4 order process8ing turn time” is lie. I placed an order for a bucket of olive oil and they took SIX days to process it. It has now been 14 DAYS and my package is still not here. When I track it, it says “delivery status not available”. I paid $50 for shipping and cannot get my package shipped to me. I will NEVER order from this company again. Tried calling and cannot speak to a human being. There is no customer service whatsoever, they refuse to give me an explanation and they refuse to send me the product. This company is for hobbyists, not professionals. If you actually run a business and need something in a timely manner then order from somewhere else.”

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Posted 7 months ago

“They don’t respond. Shipping is very slow. Bad customer service. Products overpriced. TKB trading way better company.”

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Posted 8 months ago

“They advertise quick shipping but they take well over a week to ship. Other competitors actually ship in the time frames they state. I tried to contact someone for help on why my order took weeks to ship and couldn't get a hold of someone. After 4 days I finally did and was told some of my items were back ordered. No one told me that when I checked out or to expect a delay (I would have gone elsewhere if I knew they were selling stock they didn't currently have.) Stay away. Over priced company that sells what other people do at a better price and zero customer service and ships your order whenever they feel like it.”

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Posted 3 years ago

“They advertise quick shipping but they take well over a week to ship. Other competitors actually ship in the time frames they state. I tried to contact someone for help on why my order took weeks to ship and couldn't get a hold of someone. After 4 days I finally did and was told some of my items were back ordered. No one told me that when I checked out or to expect a delay (I would have gone elsewhere if I knew they were selling stock they didn't currently have.) Stay away. Over priced company that sells what other people do at a better price and zero customer service and ships your order whenever they feel like it.”

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Posted 3 years ago

“I really enjoyed their scents, however nothing else has been a positive experience for me. I was gift 15 lbs of soy wax and it was the wrong one so I asked to exchange and they DON'T OFFER EXCHANGES! I now have a bunch of wax I don't like or want! Any time I go on their 'chat' their reps have been so rude. Their products are really over priced as well! I've found better wax and oils that are so much cheaper. Please save your time and money”

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Posted 4 years ago

“Their fragrance oils are hit or miss. Some do not smell at all like their names, like their Honeysuckle fragrance. It smells rancid. I wonder if the reviews on their website are filtered to give a better representation than is accurate, because I cannot believe that anyone thinks that fragrance is pleasant. If you do happen to get a dud, you are out of luck. No refunds on fragrance oils, even those that have not been used.”

Bramble Berry 1 star review on 12th November 2020

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Posted 4 years ago

“Like other customers below, I had the same experience. It took so long so I contact them and the person name Cloe wrote me back the order processing time is 8 days so mine will be ship on the next day I contacted them. Yes, I waited a week to contact them because of what is going on right now. So, the next day I check on my order status still the same and I wrote them back again. Then the next day this person name Cloe wrote me back with the UPS tracking number. so I clicked the tracking number the package is not even shipped till now. They just created the label after I contacted them for the second time but not actually ship. This was my first time buying here also the last time. They think the customers are a fool. so said”

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Posted 4 years ago

“Takes way too long to ship and they do this with everyone.”

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Posted 4 years ago

“This company is absolutely slow and does not care! Don’t even try and contact them!”

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Posted 4 years ago

“This is place has terrible customer service and I placed an order on the 9th of the months - here we are the 17th and the order hasn't even been shipped out yet. When I contact customer services I ask the ETA and they said, "order will be shipped on the 19th." I said, "Order hasn't even been shipped?" All they say is, "correct." I think 10 days to get an order shipped is a little excessive if you ask me.”

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Posted 4 years ago

“I'm so sad I bought things from them. ALL terrible and gross smelling. It was like expired barf. The "lemon extract" was water in a bottle. Not joking. They took my money and when I contacted them were like: "sorry!" end. They suck.”

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Posted 4 years ago

“Horrible delivery times”

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Posted 4 years ago

“Don't order from here. They will take your money and not ship your items! I haven't heard a word back from customer service.”

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Posted 4 years ago

“I ordered a few things a week ago. One was lime leaves, they were on sale for $2. When I looked at my order (after I paid) it charged me $8. Still waiting for order to shipp. Tried emailing them after I ordered and still no email response! I WILL NOT order from them again!!!”

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Posted 4 years ago

“I purchased a 25 lb. block of goat milk soap base and when I got it, the plastic bag that surrounds it was stuck inside cracks along the edges. In many spots, it was so stuck that, even though I pulled it out slowly, it broke pieces of plastic off. When I wrote customer service, they emailed this reply, "when the vendor pours into those 25lb. blocks, they line the box with plastic first, and it's not uncommon for the plastic to get stuck in the soap a bit near the edges. The easiest way to combat that is to run your melted base through a colander or sieve to catch any loose bits of plastic. We've approached our vendor about this problem many times over the years, but they don't seem to have any intention of changing the way they package, sorry about that!" I replied that that was NOT a solution, because I was purchasing the block to make my soap-making easier. NOT to add a step to the process by sifting pieces of plastic. This was the 2nd email reply, " As a one time courtesy I went ahead and issued a $13.75 refund for 25% off of the price of the base. We will not be able to do that again since the issue is so common. It may be best to purchase your base in 1lb. blocks rather than the 25lb. block so you don't encounter that problem again. " What!? So, they knowingly are taking people's money, even though, in their own words, "the issue is so common."? That is shady. Take your money elsewhere until they decide to sell a high-quality product and switch vendors.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

Bramble Berry Reviews