“The service and speed of sending my goods was very good and I am happy with it but the parcel arrived with the package torn open at one end and it was clear that someone had rummaged inside. The umbrella was out of it cover and the bag had been taken out of its duster bag. The black tissue was not wrapped around the items but loose in the box. The driver assured me that it had been received in that condition at the depot and I have no reason to doubt him. I feel you should know about this because it seems like a security breach. Had the box simply been damaged and the goods not touched, I would have assumed it was a mishap en route but there is no doubts the goods inside had been tampered with, though they are not damaged as far as I can see. I have rated the overall service as good because of the speed and efficiency of sending etc but this does need addressing.”
“As a newcomer to internet shopping I received outstanding help from Bhavni when having difficulty placing an order. She could not have been more understanding.
Efficient delivery and delighted with purchase.”
“The website was not that stable and the discount offer wasn't working for me however this was resolved after a telephone call .. The purchase was simple easy and smooth apart from what I stated above.. Delivery was quick and secure all items well packaged.. Happy shopping”
“Excellent service! My order arrived next day without any problems.
The product was exactly as described and was of the highest quality.
Many thanks for your speed of delivery and the well packaged goods that I ordered.”
“I ordered a Rebecca minkoff bag for my wife she is in love with it the quality is really good I definitely recommend this website I have ordered before aswell really good prices and super fast delivery”
“BE WARNED
Their website states "REGISTER A NEW ACCOUNT FOR 10% OFF YOUR 1ST ORDER*"
However when you try to apply it "Coupon code unlock10 is not valid."
When called them - told me to proceed and they would refund the 10% later.
Never did, after many calls and emails.
Have spoken to Jessica and Laila - both confirmed a refund.
Still no refund.”
“Super quality boots at a great price. Fantastic service and next day delivery. I was kept updated throughout the whole process. So pleased it was a DPD delivery as they give a time to within an hour. Will certainly buy from Brand Outlet again.”
“The delivery was really quick! And really like my new shoes! No problems using the website however it would be nice to see more shoe brands like adidas collaborations???????????????? you could consider that!”
