“I placed my first order. The order was due to arrive then cancelled. I then received an email stating that the item was in fact out of stock
I immediately placed a second order. Got another email on the date of delivery saying it wouldn't be arriving. No email to say it was again out of stock. I waited all day for a reply to mine to confirm this
Very poor experience and customer support.
I'm sorry I won't be using this web company again”
“I found ordering quick and easy. The parcel arrived quickly. I was even able to pre-organise a slightly later return which was very much appreciated.”
“Very upset,they send me an email regarding my order and said your order is going to deliver today,I didn't go out waiting for the delivery,then I found an email from PayPal stating there is refund from brand outlet.i don't know what happens ,at least you send me email explaining .”
“I ordered two items, but only one was sent. There were two items on the invoice but nothing to indicate when the second item would follow. When I contacted them I was told that there had been an error on the system that had allowed me to order an 'out of stock' item. This was extremely frustrating as it is not the first time that it has happened. On the plus side I love the item that did turn up, and the refund was processed very quickly.”
“I love it look good cheaper prices everything clothes and shoes and really amazing, I first time this magazine ever.
That brilliant good job delivery look quickly or leave a doormat.
So cool with you everything :-)
Thank you so much.”
“Very impressed with website and quality of goods with excellent price reductions. Delivery carried out exactly as it stated.
Overall will use Brandoutlet again.”
“The site was easy to use.the parcel came exactly when you said it would.the customer service assistant who dealt with me was absolutely fantastic,considering I was the one who made the mistake.thankyou for a great service.Will definetly shop with you in the future.”
