“BEWARE! Purchased several boxes of vanilla flavoured cereal in the sale but they were on sale for a reason - they only had just over 2 months prior to expiry date. This should have been clearly noted on website which it wasn’t. Disappointed and customer service was rubbish too.”
“Unclear product advert online (as to whether it was chickpeas or peas - when searching). No clear return policy, other than to email a general address. Have done three times and checked it correct, no answer in three weeks.”
“I'm sorry but I want to say this is a great service. I'm well impressed with the confidence of this company and the will to quickly put in place their process to get through the s*** s*** of Brexit (my delivery is Spain). When most companies are ignoring Europe because it's "Too Hard" (and reducing their revenues by 30%) you guys are in there trying your best so from that perspective "We'll Done"! Great effort! Now my gripe. When I wait for 10 days (not your fault I know) for an order (and not a small one), then that's one thing but then to get an email from your team saying "How did we do?" When nothing has arrived is additionally slightly irritating. The big issue though is that I cannot reply to the email you sent me "no reply" and so the only option to quickly contact you and get on with my day is to give you a review! Need to clean it up guys. If your courier is giving you dodgy info about what's been delivered .... it needs fixing... if you want to know about the good news .... ask for a review...but leave a bad news channel too like and email address or something, so you don't wash your dirty laundry in public. W'll keep it up... I will wait patiently for my delivery which on the FedEx system is showing as in Spain but nothing more. We (Brits) created this self inflicted wound of Brexit and you guys are dealing with it....BRAVO and I wish you didn't have to and it was all as "clean and green" a process as promised by the politicians (term used very loosely as politician iludes to some kind of integrity and truth somewhere along the line)......but anyway clearly tweaking yet to be done to navigate this minefield.... please don't give up trying!.”
“you did really bad, since I payed for 2 packs of snacks, and pnly one arrived! I sent you an email complaining and asking for a solution, and no reply from you! Disgraceful.”
Hi Carla,
We're really sorry we got your order wrong and missed your email. We've sent you a response to your email and are sure we'll be able to resolve this for you asap!
Many thanks,
Team BRAVE
Hi Michael,
I'm sorry to hear you haven't received your order yet. I've just checked on it and it looks like it went out with Royal Mail on November 18th, so I can only assume that it has been lost at this point. We'll write you directly to arrange for a solution.
Many thanks,
Seb
Hi Sue,
We're very sorry that you haven't received your order yet. It was despatched a day after you ordered (on the 21st), and from the tracking, I can see one of the two orders was delivered. I will write you directly with more information and I'm sure we'll be able to resolve this issue.
Many thanks,
Seb - Team BRAVE
Hi Benjamin,
We're really sorry to hear that you had a bad experience with us. We did not intend to deceive you in any way - we made an error in the process that resulted in you still being on one of our mailing lists. We have now deleted all your information and sent you proof of this.
Kind regards,
Team BRAVE
“Firstly the products are great.
But what I received was not what I ordered.
Have emailed Brave - on day 2 now and no reply yet.
So - 1 week on and apart from an email from Brave asking me to contact them (which I immediately did), I've heard nothing.
Good products let down by shocking customer service. Didn't deliver what I ordered - but managed to charge me for products I didn't receive.”
