Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tighter than other bras of the same size”

Helpful Report

Posted 4 years ago

“Poor fit, rides high on back. Cup size okay, but bra was just as tight as my lower size.”

Helpful Report

Posted 4 years ago

“Bra I ordered is too big, need to return it. They said they have to get back to me with a return label.”

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Posted 4 years ago

Hi Michelle, Thank you for reaching out and for your patience. We have resolved our returns portal issue. The return can be initiated on our portal at : https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 4 years ago

Thank you for reaching out and for your patience. We have resolved our returns portal issue. Returns can be initiated on our portal at : https://shop.brayola.com/pages/returns/

Posted 4 years ago

“Not the fit I was hoping for... I will be sending back”

Helpful Report

Posted 4 years ago

“This bra is ok. Runs a bit small. I normally wear a 46H I ordered a 48 H and it’s a bit snug. I haven’t wore it yet, just tried it on.”

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Posted 5 years ago

“I bought a brayola bra and 2 felina.. the felinas are going strong and i wear them way more often. the front close brayola popped both wires within 3 months. it became uncomfortable to wear without actually removing them which makes the bra not so good anymore. it was a front close back racer back which i thought would hold up better. and it has only been gentle washed / bag hand washed”

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Posted 5 years ago

“Will never order again. This is the second time. Product cut corners.”

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Posted 5 years ago

“I ordered the lace front closure bra which appeared lovely on FB. However I should have read reviews before I ordered it. The darts in the front create a line and and do not lie flat and it is not comfortable at all. I returned the bra immediately and still have no refund. Not happy with this company.”

Helpful Report

Posted 5 years ago

“I ordered from Brayola only because a friend told me she had used the site. They acknowledged my order, charged my credit card, and then I heard nothing more from them. After a week I called and they said the color I ordered was out of stock. They offered a different color, which I okayed and they shipped. I was very dissatisfied with the product, but that's not Brayola's fault. Given the issues others have had with returns, I'm not going through the hassle to try to send it back. My impression is this is a poorly managed company, maybe not deliberate scammers. But I would never buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered one bra and got it when I should have and loved it. Ordered three more.. almost two months later NO BRA and NO REFUND although I asked for one 4 weeks ago. They are telling me that they have to get money from a vendor before they can pay me although I clearly paid them. I was told that they have no idea when I would be getting my merchandise or money. Won't order anything from them again.”

Helpful Report

Posted 5 years ago

“I ordered a bra on 8/2/19. On 8/3 I rec'd an e-mail that the product was on back-order and it would be 4-6 weeks. It instructed me to e-mail or call if I wanted to cancel. On 8/4, I e-mailed. Being that it was a Sunday, I assume they rec'd the e-mail on Monday. Did not hear a word. So on or about the 8th, I called. I was informed that the product had shipped although they couldn't tell me when but that I should receive it by the 15th. Today is the 15th, I called and they informed me the product had shipped on the 5th and I should receive it by tomorrow, 8/16. Tonight I rec'd an e-mail informing me that my product had shipped TODAY! I have no idea if I like the bra or not as it is somewhere other than here. What I don't like are the lies they told me. Even if I love the bra, I will not be doing business with this company again.”

Helpful Report

Posted 5 years ago

“This bra seems to run small. Has good straps.”

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Posted 5 years ago

“Placed an order a week ago. Have not received confirmation on shipping so I called and they told me that my item was on back order. I never received any notification letting me know. she told me it would take 6 to 8 weeks which means I wouldn’t receive my item for at least 8 to 10 weeks. Needless to say I’m frustrated because I was hoping to have my bra for my vacation . I will not be ordering from this company again. That’s what you get when you take a chance of trusting these websites. Terrible”

Helpful Report

Posted 5 years ago

“This provides absolutely NO support. Order a size down and that may help. I’m a 42DDD”

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Posted 5 years ago

“I purchased 4 bras two were on backorder. My account was charged for the full amount. It has been over a month I have e-mailed Brayola no response. Not very happy. The two bras that were received were fine but I knew exactly what they were because I have been getting the same bra for years.”

Helpful Report

Posted 5 years ago

Hi Jill, We can't see any emails from you (fourjps@optonline.net) did you send it from another account? We can see you still have two bras on back order (the white and the taupe) if you want to cancel these or get a color swap we can look into this for you. Please email us at support@brayola.com for further assistance. Many Thanks, Fiona

Posted 5 years ago

“I ordered 2 different styles. The sizes were 44’s but the cups were supposed to be A’s. They were entirely to large...more like B’s or C’s.”

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Posted 5 years ago

“I would give this site a better review but it's going on 3 weeks since I returned the bra's and I'm still waiting for the refund! The bras I ordered were ok, but they did not stretch at all, they either fit or they don't!”

Helpful Report

Posted 5 years ago

“I spent so much time reading the descriptions, ensuring I had the right size and all details... I ordered 5 items of which 1 worked and 1 is very tight, 1 doesn't work at all and I can't return... Very dissapointed.”

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Posted 6 years ago

“I bought a Playtex wireless Bra. It ran a half size too small around. I totally dislike the adjustable part of the straps being in the back of the bra straps. They start hurting about mid day.”

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Posted 6 years ago

“the strips was not long enough even when it was adjusted as far as they would go.I have ordered bra's before on line so it was not the size it is the way it was made”

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Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews