Briarwood Lane Reviews

Name: Briarwood Lane
Address: 18, West Collings Avenue, 18, West Collings Avenue, Berlin Township
Rating: 4.87

4.9 Rating 5,776 Reviews

97 %

of reviewers recommend Briarwood Lane

4.9

Based on 5,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Briarwood Lane 5 star review on 12th April 2025

Debra M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered March 24, 2025 and have not received the products.”

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Posted 1 week ago

“Ordered a cute flag for Easter, the colors are bright and vibrant but….the “Happy Easter” is backwards on the opposite side! I kept it anyway and had the back side facing the house.”

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Posted 1 week ago

“Item arrived damage, the small garden flagpole. Reached out to your company via email and no reply still. We struggled and were finally able to bend the flag pole, to make it usable. Still, did not expect item to arrive in that condition.”

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Posted 2 weeks ago

“The flags were not of the quality I expected so I returned them. It'd been two weeks and I am waiting for a credit.”

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Posted 2 weeks ago

“I have not received my order yet.”

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Posted 2 months ago

“I have not received my order yet. Was due on 1/13/25 today is 1/17/25. Order number 132264817”

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Posted 2 months ago

“I’m very disappointed that the flags aren’t 2 sided… seriously, why would you NOT print on both sides??!!”

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Posted 3 months ago

“I have never received my merchandise. Had an email saying it was delivered but checked ring camera and no delivery was made . Called post office and no return call. Really disappointed . Have loved your products for a long time. Do not know what happened.”

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Posted 4 months ago

“Delivery time was poor. When, or if, I order Christmas flags, I pray the order delivery time is swift.”

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Posted 5 months ago

“My order took entirely too long to arrive. I have placed many orders in the past and never had a problem, however, this order took almost a month to arrive. I placed the order on September 17 and didn't arrive until October 13 which is entirely too long in my opinion.”

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Posted 5 months ago

“Why did I have to pay an extra 23 plus dollars to pick up my parcel when I was charged over $130 when I ordered and shipping was supposed to be covered???”

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Posted 6 months ago

“I did not receive flag holder but was charged for it. Called telephone number but did not reach anyone and did not receive a call back. Someone else’s order was included with mine. Disappointed here, as I’m sure the person whose order I received.”

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Posted 6 months ago

“Shipping took too long. The item was folded in half and left a mark on the item. The item looked cheap.”

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Posted 6 months ago

“I cannot rate this because I never received my order. This isn't your problem. It's happening alot since my move. My paid merchandise is being given to someone with the same street name in another city.”

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Posted 7 months ago

“I have recently ordered a fall flag i was disastified with the material of the flag not the same material as my other flags i have ordered.. Is there a change where the material is cheaper not well made anymore?.”

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Posted 7 months ago

“Part of flag that pole goes through was sown shut.”

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Posted 7 months ago

“I absolutely LOVE Briarwood Lane's products!!! My flags, doormats and door hangers are always perfect. I appreciate the way you package everything so nicely as well! Thank you so very much. I am looking forward to receiving my latest order for the snowman doormat and wooden door hanger to match. EDIT: I received a call from "Sue" in Customer Service yesterday stating that the snowman door hanger is available but they were out of the doormat at this time. She stated they should have the doormat in within the next few weeks. I said that was fine, just hold my order until the mat comes in and ship together. I don't understand why she said the company could not do that? As I paid with my debit card, she said they would take off the amount for the doormat, ship the door hanger, and then put amount back on card if and when the doormat ships. I have been hearing a lot of complaints from other people over the past few days about how much Briarwood has changed. Please try to correct these problems before you completely go out of business because I love your products! However I can get my doormat to match my door hanger with the checkered snowman is fine, as long as I get them before December 2024!!! God bless you! As for the questions below, No, my delivery was not on time, has not been made by anyone yet, hopefully will not be damaged, and I have NO idea how long this delivery is going to take.”

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Posted 7 months ago

“Love the lanterns picture when it is on. Thought the plastic was a little cheap looking and was not durable. Would not buy another one. Very disappointed.”

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Posted 9 months ago

“I bought the wrong flag. I paid for the product to be shipped. Then returned. I then ordered the correct flag and paid for shipping again. The quality of the flags is great however, that’s a lot of money I waisted to get the correct flag. I really should have just kept is bc the shipping x2 was just about the cost of the glad, however I don’t have a big flag pole. Not sure if I will order again because of this.”

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Posted 11 months ago

“I'm looking for a new company to buy my flags from that doesn't cater to the Gay mafia with their rainbow flags.”

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Posted 1 year ago

Briarwood Lane is rated 4.9 based on 5,776 reviews