BrightHouse Reviews

Name: BrightHouse
Rating: 1.26

1.3 Rating 148 Reviews

6 %

of reviewers recommend BrightHouse

Company Reviews

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Metrics

1.3

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We mistakenly sent in money to a wrong policy we hold. After many long talks with their customer service, after many calls as such, we did not take our money back for 1+ months, NOT yet. There is no way to even talk to a supervisor, they do not really care what you think of them. Since you put your money in the wrong place firstly, it is your fault and you lost the money, $6000+!!!”

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Posted 3 years ago

“This place is disgusting! My husband purchased a policy in April before we had our daughter to make sure if anything happened to him that we were taken care of. Well, in early September he died from a heart arrhythmia. It is now December and they have had paperwork and death certificate for over 2 months. Since he had the claim less then 2 years it is under contestability which I understand. But my husband was a healthy 31 year old with no known issues. Every time I call I speak to a new person who has no clue of what they are doing. Half the time notes are not put in. No one is ever on the same page. I was informed that the funds was being mailed to me within 24 days so I purchased a house to be closer to family since we have a 7 month old daughter and now I am going to lose my EDM money because that information was incorrect. I spoke to Hannah a supervisor and she said she will expedite everything and call me back on a specific date, well she didn't. I had to call. Then I found out that she cannot expedite anything and that it can take several months to get the insurance money. I was going to get a life insurance policy through them after everything was finalized but I am staying far away from this company. I'm grieving that my husband passed and now have to put up with this BS.”

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Posted 3 years ago

“Horrible company to do business with. If anything goes wrong they drag their feet.”

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Posted 3 years ago

“When I cashed in my Metlife now Brighthouse annuity, they refused to direct deposit or wire my $38,000 and sent a snail mail check that never arrived. After a month, they would only agree to repeat this incompetent, insecure and irresponsible process again. Meanwhile, I've been in arrears without that money and they have been irresponsive. Hours waiting for customer service, refusal to answer my questions, they are effectively stealing from me. Totally Unresponsive and Unprofessional. DO NOT USE THEM!!!”

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Posted 3 years ago

“Bright house financial apparently received the lowest marks from JD Powers customer service survey. Our dealings with them show that this is not surprising. Although they have held our pension money for years, we have spent the last one month trying to get them to cut a check for our funds to roll over into an IRA. Although I do not suspect they are trying intentionally to delay the transfer I do suspect they are incompetent about tracking their monies since every time we call (which has been daily for the last two weeks) they have a different excuse about whether a check has been cut, lost in the mail or not yet cut. As of now we still do not have our money.This is about the worst possible situation with a large financial company.”

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Posted 3 years ago

“My mom had a ILIT with Brighthouse, and passed this January. They paid the claim fairly promptly, but for less than the cash value shown on statements. My sister (who is estate's executor) has been trying to get an explanation for over 60 days, has spend numerous hours on hold, and been promised "a claims supervisor" will call her multiple times. Truly horrific "customer service"”

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Posted 3 years ago

“Stop scamming me with messages and calls”

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Posted 4 years ago

“The service is zero ... Brighthouse bought my contract from Met Life. Up to 2 hours on hold just to be cut off. If you do option for a call back they will never call you back ... The option is a lie. Finally I just cashed out the annuity and my bank never got the $24,000 check they claim the mailed.”

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Posted 4 years ago

“Worst company to deal with and pay”

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Posted 4 years ago

“I asked they can repair my sofa they refused it . And I still need yo pay 700 pounds . Disgusting !!! Cheap poor quality !! Worst company”

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Posted 4 years ago

“Called yesterday to make updates on my account, I'm still on hold today. But in all seriousness I've been on hold for 3 hours now and counting.”

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Posted 4 years ago

“I have just sent this to them For weeks now I have been asking you to collect this watch in the meantime I am still paying for it because if I don’t I will get a black mark against me I am now sick of paying for it and you now owe me weeks of money back and the watch is sat on the side waiting for collection please can you refund me the weeks of money and collect it or I will be seaking legal action”

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Posted 4 years ago

“the only thing brighthouse knows to do.is take payments and send you to court if you don't pay. I've been waiting 5 months for a washing. going machine repair”

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Posted 4 years ago

“they can't do repais and just change the date they areally Cumming. I take my hat off to anyone that is still paying this poor failed company. not even their repair people are quilified”

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Posted 4 years ago

“Two weeks ago I sent off my laptop as it was being too loud and overheating - after a weak of waiting it arrived. They gave me the INCORRECT charger and replaced one that was still working, I called and told them - it took a week to receive a plug (not the charger). This is the second time I have had to call just to get the correct laptop charger. The number of cockups they have made is unacceptable and has impacted my education as I am completing my course from home.”

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Posted 4 years ago

“I got an apparent brand new fridge freezer the first year it started making noise loud noises, I already took a washing machine back that I had 3 months and the door wouldn't close after 3 weeks and they still made me pay for it for 2 months after even thought it wouldnt wash close as the door was broken. The fridge has now started defrosting if i turn it down but the reason i turned it down is its freezing things in the fridge i have medicine in there insulin for my partners type 1, that she needs every day and it will go off if its not in the frigde, it is now begining to freeze my food so i go to use or eat it, it is frozen, I have asked and ask to at least stop my payment they won't they are making me pay for it i am completely wasting my money, when i phone up they said oh you just can't afford it can you making out I'm skanky for not wanting to pay. I will stongly advise not to by from her I have wasted so much money over £800 that i could of just broken some thing from argos, do not buy from here”

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Posted 4 years ago

“AVOID AVOID AVOID, very bad communications they’re payments are awful”

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Posted 4 years ago

“Bright house westerhailes in Edinburgh. Assistant manager is an arrogant little man who does. Nothing but sits I the office on his phone while others are assisting customers. Likes to put his staff down all the time and likes to pen push on his colleagues total waste of space avoid at all costs.”

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Posted 5 years ago

“Took my contract out back in May 2019, Always paid 4 weekly around 15th of every month online. Jan 2020 Brighthouse decided to make my payments fortnightly, reasons uknwn to ME. Because I hadn't made payment because it wasn't due they whacked on 2 charges! Then to be told that customers arnt allowed to make monthly payments online they have to do it in store!! This wasn't an issue for the past 6 mnths! I believe because my agreements are nearly coming to an end Brighthouse are using underhand ways to add additional charges to my acc! Never again will I use Bright house AVOID AT ALL COSTS!!!”

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Posted 5 years ago

“This company are loan sharks if you miss payment your door gets banged on every day by its driver demanding money daves your name thinks hes a doorman they add interest you pay double dont go there save this company will go under the way it treats customers like paupers its humiliating”

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Posted 5 years ago

BrightHouse is rated 1.3 based on 148 reviews