BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.67

4.7 Rating 341 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

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“It was super easy to do.”

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Posted 9 months ago

“I like the option to minimize size for local trips”

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Posted 9 months ago

“My bag was shipped the same day, even when it said it would be shipped the next day if the order was placed after a certain time. Kudos!”

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Posted 9 months ago

“Very heavy, but not great quality. Doesn't feel durable.”

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Posted 9 months ago

“Quick delivery!!”

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Posted 9 months ago

“Awesome bag! Great for organizing! Love it”

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Posted 9 months ago

“Great bags built tough”

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Posted 9 months ago

“It's a decent bag, but not great. The organization available with the bag is great. Being able to customize the bag is very helpful to getting only what I really need. It's a good carry-on bag and fits nicely under airline seats. Each section comes with plenty of pockets for all the little things I like to bring with me. However, the zippers are a little substandard. I had to order two new sections because so many zippers broke. When the new sections arrived I found the zippers to be a tiny bit mismatched, making it difficult to zip the new sections together. Also, on the top pocket there was a manufacturing defect where the pocket was partially sown to the inside of the bag so when I unzipped it the top wouldn't open because of the defect. I was able to cut it loose but now it has a cut mark in my new bag. It has the potential to be a great bag, but if the zippers break again I'll try another brand.”

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Posted 9 months ago

“Fantastic quality and customizable versatility! Love that you can create your own bag depending on your specific needs. Perfect for so many industries including mobile practioners, acupuncturists, digital thermographers, and so many more. And for the travel warrior - its perfect as the bag can be zipped apart if it doesn't fit under the seat or if the gate agent is being very very picky!!! Try one of these amazing bags today - you won't be disappointed with the high quality.”

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Posted 9 months ago

“Perhaps I picked the wrong configuration but compared to my old flight bag I find it generally less convenient. Specifically, as a relatively new pilot I still fly with a lot of paper material. The area that would fit is currently half occupied by my flight headset. Overall, it’s a well made bag that doesn’t quite fit my mission.”

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Posted 9 months ago

“it is a great asset to my travel tools. i use itfor its versatility and its ability to be used for what I need. I see this as a great investment in my future aviation career.”

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Posted 10 months ago

“So far I’m impressed with the build quality and functionality. Only recommendations I would make at this juncture are: 1. The standard height is a bit too short. I remedied by buying a CS2 ‘Tall’ for the things that won’t fit in my CS4 section, but it would be great if you had a CS4 tall as well. 2. Bigger side pockets - maybe I just need the Delta. 3. Simplify the pocket cap front. Deeper pockets and less little compartments and zippers on each pocket. But love the concept and look forward to seeing you evolve the product!”

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Posted 10 months ago

“Brightline provides excellentcustomer service. They resolved an issue for me almost instantly. I will definitley be purchasing more of their products.”

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Posted 10 months ago

“I fly a Challenger 650 which this fits in.any pockets and much more room than I thought... Attaches nicely to my carry-on and is designed well to fit under the seat on an airline. I'm questioning if I should add a picket where I originally got a water bottle holder but then that's the beauty of this system. Well done!”

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Posted 10 months ago

“Great bag better customer service. Ordered the bag for an upcoming trip. Bag was delayed in shipping. Brightline recalled that bag and OVERNIGHT DELIVERED another so I would have it for my trip. Awesome experience. Will purchase more bags when needed, and let everyone know about the awesome customer service!!”

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Posted 10 months ago

“Excellent product. Lasted 9 years through airline rigors before zipper failure and bottom failure”

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Posted 10 months ago

“great bag and great service”

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Posted 10 months ago

“Easy to deal with; timely delivery and excellent product.”

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Posted 10 months ago

“Fast shipping on great quality products.”

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Posted 10 months ago

“Not delivered on time, even though I paid for shipping”

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Posted 10 months ago

BrightLine Bags, Inc is rated 4.7 based on 341 reviews