BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.67

4.7 Rating 341 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Modular solution is great to customize to personal needs. Great build quality. Fast order process.”

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Posted 1 year ago

“I love the Array pockets and everything being interchangeable. I will be taking my first trip with this bag tomorrow. I look forward to finally getting to use it.”

BrightLine Bags, Inc 5 star review on 12th June 2023

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Posted 1 year ago

“I recently purchased a BrightLine Bag, and I must say, it has exceeded all my expectations. I am thrilled to give it a well-deserved 5-star review. The quality of the materials used in this bag is truly top-notch. From the durable fabric to the sturdy zippers, every component speaks of exceptional craftsmanship. The layout of the bag is brilliantly designed. It offers a perfect balance of compartments and pockets, providing ample storage space for all my belongings. Whether it's my laptop, documents, or personal items, everything has its designated place, making organization a breeze. One of the standout features of this bag is its versatility. It effortlessly adapts to my ever-changing needs. Whether I'm using it for business trips, weekend getaways, or everyday use, it always accommodates my belongings with ease. The ability to customize the bag's configuration is an added bonus, allowing me to tailor it precisely to my requirements. Convenience is key, and BrightLine Bags truly understands this. The easy access to all compartments and pockets ensures that I can quickly retrieve any item I need, without any hassle. No more rummaging through my bag, wasting time searching for things. Everything is conveniently within reach, thanks to the thoughtful design. Now, it's true that BrightLine Bags may come with a higher price tag. However, let me assure you that the value it brings far outweighs the cost. The longevity and durability of this bag are evident, promising years of reliable use. The peace of mind that comes with owning such a well-crafted and dependable product is priceless. In conclusion, I wholeheartedly recommend BrightLine Bags to anyone in search of a high-quality, intelligently designed bag. It offers versatile options, convenient accessibility, and exceptional value. Investing in a BrightLine Bag is an investment in convenience, organization, and durability. You won't be disappointed!”

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Posted 1 year ago

“As always, and as a return customer, I totally appreciate and love the Brightline product line.”

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Posted 1 year ago

“Excellent product and excellent service. Highly recommended.”

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Posted 1 year ago

“Great quality, affordable, ad speedy delivery. Tremendous value!”

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Posted 1 year ago

“I have enjoyed the ability to have the bag be taken apart or grow together.”

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Posted 1 year ago

“I love my Brightline bag!! What I love most about it, is the excellent customer service e they have. I had a problem with a zipper and they shipped me a replacement part. It arrived at my house before I even arrived from my trip. Keep up the great work!!! Highly highly recommend their bags!”

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Posted 1 year ago

“Great way to organize my gear!”

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Posted 1 year ago

“These bags are amazing. I am a part-time university student, I commute over 3 hours most days, work a full-time career, and do photography as a hobby. I can't express the ease of transferring over for any given task even just throughout the day if I have different classes. My favorite day so far had me taking pictures in the morning using a modified Shutter bag (CS5 instead of CS4). Midday running into work turning the bag into a Slim with my tablet slipped in the gap between the panels. After work my first class had me converting to a Compute bag so that I had what I needed. After a quick run by my car, I was then able to change over to have Swift bag. I only had to carry what I needed when I needed it and didn't have to transfer anything over in the Pocket cap front panel! I pack that with the items I need no matter where I am and I never have to change anything over. I feel like you miss an opportunity to market these bags to undergrad and graduate students. (Maybe offer an education discount for students with '.edu' addresses that can be verified.)”

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Posted 1 year ago

“It's so nice and so rare these days to have a company that demonstrates the gold standard in customer service. My Brightline bag suffered an issue from normal wear during a trip and the good people of Brightline bent over backwards to makes sure that an acceptable resolution was quick and effortless. Once again I am able to go in the world with pride thanks to the good natured people of Brightline that took care of me and my bag. Thanks Brightline Bags!”

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Posted 1 year ago

“Amazing customer service and dedication to their products. I am a lifetime customer.”

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Posted 1 year ago

“I've been using my BrightLine Bag for more than 10 years, The B25 in those days now called B18, in a variety of configurations. Then with the SC5, I achieved the B16 Contain. And ever since, I have tried other brands and no one can reach even closer in design, organization and practicality. Now I´ve received my CS4 to replace my old Rear Pocket of the B10 (Now B7), the CS2 Tall (which is amazing) when needed and my SP E for Bottles. This is an amazing update to my old, still strong system and couldn't be happier.”

BrightLine Bags, Inc 5 star review on 17th May 2023

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Posted 1 year ago

“Love the versatility of the design!”

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Posted 1 year ago

“Aside from a great product, Brightline customer service is top notch. I had a minor cosmetic issue that was covered by the warranty. They responded immediately and my replacement bag arrived before my next trip!”

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Posted 1 year ago

“The customer service is amazing. They always go the extra mile to stand behind their product.”

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Posted 1 year ago

“Excellent product and excellent service.. thank you.”

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Posted 1 year ago

“Pros -quality build, well thought out, tons of options, combines carry on, camera, and toiletries bag into one. Can be detached when at destination. Cons- a bit heavy but when weighing the 3 bags it’s replaced prob the same. The “cart” is compact and lightweight but a little short in the handle height for me at 6’ tall. It’s optional but only positioned in the middle of the bag which when configured for my camera on the one side it makes it very unbalanced. I’ve mostly been shoulder caring bad anyway so not a huge issue. Very happy with the whole bag, especially the ability to customize how I want to use it. And the toiletries system is awesome.”

BrightLine Bags, Inc 5 star review on 1st May 2023

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Posted 1 year ago

“Great bag and Love the new handle. I’m even starting to remember what’s in each of the pockets.”

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Posted 2 years ago

“I am very happy with all the items except for one. I believe is pocket B that actually does not show here. It has very little velcro and it opens very easy, i though it was one bag with 2 acces. I regretted that I didn’t choose another side. Everything else is amazing like i always wanted.”

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Posted 2 years ago

Hi Victor. Glad you like your bag. And by all means, you can pick out a different side pocket, order it on the website and return the unwanted one. We'll refund you in full when it gets here. We don't charge a restocking fee or a processing fee because we want you to end up with exactly what you want.

Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 341 reviews